• Lead team of dedicated renewals professionals. • Initiates and develops strong alignment with key stakeholders at the executive level in order to influence other teams to help to shape policy/process, identify gaps and proactively address them. • Support direct reports by participating and leading in client meetings and engaging other corporate resources as required. • Be a trusted advisor to Sales and Customer Success leadership • Ongoing mentoring and development of Renewals team • Build a Monthly meeting cadence with Sales and Customer Success leadership • Weekly forecast meetings with the team to drive forecasting excellence and accuracy. • Develop and educate on best practice across the team • Embrace the use of AI tools to automate manual processes where appropriate • Achieve or exceed attrition and uplift targets. • Develop and execute win/win negotiation strategies for all contract renewals that maximize contract value while protecting and enhancing customer trust. • Maximize account growth opportunities by ensuring that their team is playing an active role on the extended account team and helping to identify incremental opportunities upon contract renewal. • Own, drive and manage the renewals process in collaboration with internal stakeholders. • Take a lead role in collaborating with internal resources (Pricing, Product Management, Customer Success, Account Executives, etc...) to develop comprehensive 'win' strategies for renewals. • Ensure that your team is effectively Identifying customer requirements, uncovering roadblocks, and demonstrating strong account management and commercial capabilities to drive their renewal events to on-time closure and customer success • Provide executive management with complete visibility to renewals and solicit executive involvement as required. • Communicate risk clearly and take the lead in developing resolution strategies. • Accurately maintain and accurately forecast a rolling 120 day forecast of renewals • Ensure that your team adheres to best practices for all internal processes including, but not limited to, Opportunity Management, Data Quality and accuracy, Quotations and Forecasting • Ensure your team achieves financial and strategic targets for minimizing attrition, positioning favorable terms and boosting incremental revenue • Develop your team or teams in terms of mentorship, knowledge, confidence and career paths, engage in regular 1:1’s with all employees in your team. • Assist in the annual renewal planning process for the team(s), including the calculation of annual renewal rates, term length and price increase targets.

• serves as the subject-matter expert on access related issues for healthcare professionals (HCPs) and healthcare organizations (HCOs) • work cross-functionally with patient support, market access, and field sales to support timely patient access to therapy • analyze access issues and act as the local access resource for HCPs and other field force personnel and region management, as permitted by policy • provide information to providers on access processes, reimbursement issues, and support patient assistance programs • coordinate with the access hub concerning individual patient cases including patient access and coverage assistance, hub enrollment and overall coordination • collaborate cross functionally with Field Sales, Marketing, Market Access, Public Affairs, State and Government Affairs, Trade and Specialty Pharmacy Accounts while abiding by all corporate and industry policy and procedures • manage daily activities that support appropriate patient access

• Review, analyze, and negotiate terms and conditions in commercial bid packages and contract documents. • Provide guidance to business units and stakeholders on legal risks, rights, and obligations. • Ensure contracts comply with company policies and applicable laws. • Review and negotiate insurance and indemnity provisions across U.S. and Canadian jurisdictions. • Collaborate closely with Legal, Procurement, Operations, and Risk Management teams. • Support claims and litigation teams by identifying contractual insurance obligations. • Maintain and update clause libraries and contract templates.

• Supervise pre-service staff and workflows for scheduled services • Ensure patients are financially cleared in advance • Provide mentoring and developmental opportunities to staff • Oversee day-to-day operations of the Pre-Service team • Coordinate team activities for effective resource use • Develop expertise for Patient Access applications