• Support day-to-day Workday HCM requests, including troubleshooting configuration and business process issues • Assist with testing, documentation, and deployment of Workday changes and releases • Help maintain data integrity through audits, analysis, and issue resolution • Create and maintain job aids, documentation, and training materials • Support training for HR Analysts on new processes and system updates • Stay current on Workday releases and support impact assessments for the organization

• As a Technical Support Engineer, you will be providing support to customers using Everbridge products. • You will support core products by isolating, diagnosing, and reproducing technical issues in a timely manner. • You will recommend solutions and maintain a good record of all work and communications with the customer in a call tracking system, including documenting solutions for a public knowledge base.

• Install, configure, and support foundry Process Design Kits (PDKs). • Support and maintain CAD tools for IC design, including Virtuoso, physical verification tools, extraction tools, and SPICE simulators. • Collaborate with CAD tool vendors to resolve bugs, enhance tool usability, and evaluate new tools and features. • Administer Linux systems and manage Keysight (Cliosoft) SOS Design Data Management. • Develop, deploy, and maintain scripts using Perl and Cadence SKILL.

Job DetailsRole Overview CoverageX is a growing leader in the Vehicle Service Contract industry. We help drivers protect themselves from unexpected repair costs by offering reliable coverage and putting customer satisfaction first. We are expanding our team and looking for a motivated After-Hours Roadside Professional who will deliver top-tier 24/7 support to our existing customers. Available Shifts (EST) Candidates must be available for the following shifts. Weekend availability is critical.Key Responsibilities Weekdays: 6pm - 2am & 2am - 10am EST Weekends: 6:00am - 2:00pm, 2:00pm - 10:00pm & 10:00pm - 6:00am EST ● Inbound Support: Answer inbound calls from CoverageX policyholders requiring roadside assistance. ● Coverage Verification: Verify customer coverage details accurately in the CRM system. ● Dispatching: Dispatch local service providers for towing, lockouts, jump starts, flat tires, and fuel delivery. ● Documentation: Document all call activity accurately and efficiently. ● Customer Care: Maintain professionalism and empathy while assisting customers in stressful situations. ● Coordination: Communicate effectively with service providers to ensure timely assistance. ● Escalation: Escalate complex or urgent issues to the on-duty supervisor as needed. QualificationsQualifications & Profile ● Experience: Prior call center or roadside assistance experience preferred, but not required. ● Skills: Strong verbal communication and active listening skills. Ability to multitask across multiple systems. ● Traits: Calm, patient, and professional under pressure. Dependable and punctual with a strong sense of accountability. ● Tech: Reliable internet connection and a quiet, distraction-free workspace. Critical Work-from-Home (WFH) Mandate This position is strictly Work-from-Home (employee must perform their duties from their primary home address. Employees are not permitted to work from multiple locations or from anywhere in the U.S.) ● System Locking: For federal compliance, our systems are locked to the Agent’s single, approved physical address and cannot be accessed from public or alternative locations. ● Compensation: Paid based on Working Hours (time actively logged into the dialer/system). ● Equipment: Agents must use Company-provided equipment (Laptop & Headset) for work use only. ● Issues: IT or System issues must be notified to management immediately to ensure accurate working hour tracking. CoverageX is an equal opportunity employer