This description is a summary of our understanding of the job description. Click on 'Apply' button to find out more. Role Description As a Collections Specialist, you’ll support our automotive finance clients in a fast-paced, high-volume contact center. You’ll handle customer service and soft collections tasks, helping meet financial goals for top lenders. We’re looking for proactive team players who live our values: - Get it Done - Win as a Team - Better Every Day - Do it with Passion Duties and Responsibilities: - Handle Customer Service Tasks: - Payments, due dates, payoffs, and account updates. - Process ACH Requests and provide payoff quotes. - Perform soft collections: - (1-45 days past due) and set up repayment plans. - Use Skip Tracing tools to locate and update customer information. Metrics for Success: - Quality: 90% + customer interaction score. - Adherence: 92% + to scheduled shifts and breaks. - Efficiency: Average handle time under 400 seconds. Qualifications - High School Diploma or GED. - Experience in a High-Volume Contact Center: - At least one (1) year of experience in a high-volume call center. Requirements - State Licensing Covered: - We handle and fully cover all required collections licensing across multiple states – no cost to you. Benefits - Stable Pay: Hourly rate with no sales quotas. ($20/hr + extra for late shifts and Saturdays.) - Paid Training: Get set up for success from day one. - Generous PTO and Paid Holidays. - Education Support: Tuition reimbursement available. - Day-One Benefits: Health, dental, and vision coverage start immediately. - Career Growth: Strong focus on internal promotions. Company Description defi SOLUTIONS is a pioneer in end-to-end, SaaS loan originations, servicing, and managed servicing solutions. Our customers include the highest volume captive auto lenders, banks, credit unions, and finance companies in North America. We have more than three decades of experience helping lenders reduce time-to-market, streamline operations, and customer lending processes with proven, scalable performance.

Credit9 is seeking a Bilingual Loan Servicing Collections Specialist to join our team. As a Collections Specialist, you will assist in the daily communications and servicing of past-due accounts on an inbound and outbound basis. The Collections Agent will work directly with clients to resolve delinquency by creating payment plans and assisting with enrollment in hardship assistance programs to help prevent future delinquency, while working closely with and being supported by the Team Lead and Collections Supervisor. Compensation: $21.00-$23.00 per hour depending on experience plus bonus. Location: Remote - Must be located within the United States. Responsibilities: - Improve overall portfolio health through the assistance of past-due clients. - Maintain proper communications including, but not limited to: - Inbound and Outbound Calls - Inbound and Outbound Emails - Servicing via SMS messaging and online chats - Maintain symbiotically successful relationships between Credit9 and its customers by providing exceptional customer service and professional collections tactics. - Maintain personal performance management and consistently hit KPI goals set by direct Team Lead and Supervisor. - Ensure adherence to the Loan Servicing guidelines. - Professionally handle escalated customer service issues before passing off a customer. - Perform other related duties as assigned. Requirements: - Fluent in both English and Spanish. - 3+ years of Loan Servicing, preferably in collections, with a focus on unsecured, debt consolidation, and personal loans. - Call Center experience. - Proficient with Microsoft Office and Google Suite. - Understanding of call center technology and collections metrics (ACD, IP, PTP, RPC, etc.) - Outstanding verbal and written communication skills. - Superior multi-tasking skills. - Flexible and adaptable to changes in direction and the ability to effectively communicate such changes as part of a team. - Professional presentation and demeanor Education: - High School diploma or equivalent required. - Bachelor’s degree preferred. Company Benefits: - Ongoing training and development - Opportunity for career advancement - Medical - Dental - Vision - Company Paid Group Life / AD&D Insurance - 7 Paid Holidays and 2 Floating Holiday Days to use at will - Paid Time Off - Flexible Spending/HSA - Employee Assistance Program (EAP) - 401(k) match - Referral Program Credit9 is proud to be an Equal Opportunity Employer. Credit9 does not discriminate based on race, color, gender, disability, veteran, military status, religion, age, creed, national origin, sexual identity or expression, sexual orientation, marital status, genetic information, or any other basis prohibited by local, state, or federal law. Note To Agencies: Credit 9 maintains an internal recruiting department to handle staffing needs. While the company occasionally collaborates with temporary staffing agencies, placement services, and professional recruiters ("Agency"), it is crucial for Agencies not to contact Credit 9 employees directly for candidate presentations. Our policy dictates that internal recruiting teams or authorized personnel present all candidates to hiring managers. Please refrain from sending unsolicited resumes directly to Credit 9, whether via mailing address, fax machine, email, or directly to our employees. Such submissions, even through Agencies, will be considered as the property of Credit 9. The company will not entertain fees for placements resulting from unsolicited resumes. Any candidate submitted by an Agency through an unsolicited resume will be considered a referral, free of charges or fees. Thank you for your understanding and cooperation.

Credit9 is seeking a Loan Servicing Collections Specialist to join our team. As a Collections Specialist, you will assist in the daily communications and servicing of past-due accounts on an inbound and outbound basis. The Collections Agent will work directly with clients to resolve delinquency by creating payment plans and assisting with enrollment in hardship assistance programs to help prevent future delinquency, while working closely with and being supported by the Team Lead and Collections Supervisor. Compensation: $20.00-$22.00 per hour depending on experience plus bonus. Location: Remote - Must be located within the United States. Responsibilities: - Improve overall portfolio health through the assistance of past-due clients. - Maintain proper communications including, but not limited to: - Inbound and Outbound Calls - Inbound and Outbound Emails - Servicing via SMS messaging and online chats - Maintain symbiotically successful relationships between Credit9 and its customers by providing exceptional customer service and professional collections tactics. - Maintain personal performance management and consistently hit KPI goals set by direct Team Lead and Supervisor. - Ensure adherence to the Loan Servicing guidelines. - Professionally handle escalated customer service issues before passing off a customer. - Perform other related duties as assigned. Requirements: - 3+ years of Loan Servicing, preferably in collections, with a focus on unsecured, debt consolidation, and personal loans. - Call Center experience. - Proficient with Microsoft Office and Google Suite. - Understanding of call center technology and collections metrics (ACD, IP, PTP, RPC, etc.) - Outstanding verbal and written communication skills. - Superior multi-tasking skills. - Flexible and adaptable to changes in direction and the ability to effectively communicate such changes as part of a team. - Professional presentation and demeanor Education: - High School diploma or equivalent required. - Bachelor’s degree preferred. Company Benefits: - Ongoing training and development - Opportunity for career advancement - Medical - Dental - Vision - Company Paid Group Life / AD&D Insurance - 7 Paid Holidays and 2 Floating Holiday Days to use at will - Paid Time Off - Flexible Spending/HSA - Employee Assistance Program (EAP) - 401(k) match - Referral Program Credit9 is proud to be an Equal Opportunity Employer. Credit9 does not discriminate based on race, color, gender, disability, veteran, military status, religion, age, creed, national origin, sexual identity or expression, sexual orientation, marital status, genetic information, or any other basis prohibited by local, state, or federal law. Note To Agencies: Credit 9 maintains an internal recruiting department to handle staffing needs. While the company occasionally collaborates with temporary staffing agencies, placement services, and professional recruiters ("Agency"), it is crucial for Agencies not to contact Credit 9 employees directly for candidate presentations. Our policy dictates that internal recruiting teams or authorized personnel present all candidates to hiring managers. Please refrain from sending unsolicited resumes directly to Credit 9, whether via mailing address, fax machine, email, or directly to our employees. Such submissions, even through Agencies, will be considered as the property of Credit 9. The company will not entertain fees for placements resulting from unsolicited resumes. Any candidate submitted by an Agency through an unsolicited resume will be considered a referral, free of charges or fees. Thank you for your understanding and cooperation.

At Children’s Wisconsin, we believe kids deserve the best. Children’s Wisconsin is a nationally recognized health system dedicated solely to the health and well-being of children. We provide primary care, specialty care, urgent care, emergency care, community health services, foster and adoption services, child and family counseling, child advocacy services and family resource centers. Our reputation draws patients and families from around the country. We offer a wide variety of rewarding career opportunities and are seeking individuals dedicated to helping us achieve our vision of the healthiest kids in the country. If you want to work for an organization that makes a difference for children and families, and encourages you to be at your best every day, please apply today. Please follow this link for a closer look at what it’s like to work at Children’s Wisconsin: https://www.instagram.com/lifeatcw/ Job Summary: Researches and resolves Professional Billing complex service insurance denials and ensures that dental claims are paid at maximum reimbursement from third party payers, state programs and contracted organizations for Children's Wisconsin. Essential Functions: - Performs various follow-up actions including contacting guarantors, insurance companies, updating registration, correcting and resubmitting claims, filing appeals in order to achieve claim resolution. - Maintains current knowledge of managed care payer contracts and third party payer billing guidelines and policies for assigned payers (Commercial/Government). - Follows-up on assigned work queues to ensure proper reimbursement based on assigned payer timely filing guidelines. - Identifies coding issues relating to CDT codes and use of appropriate modifiers to obtain maximum reimbursement. Collaborates with leadership and coding team on resolution. - Analyzes and investigates complex insurance denials, identify and/or track trends associated to assigned payers. Keeping leads and management appraised of identified issues having an impact on reimbursement. - Submits written and online correspondences and appeals to payers as needed to obtain appropriate payment. - Reviews and recommends adjustments of claims to management. Applies account adjustments when appropriate. - Utilizes payer websites to verify patient insurance information, claim status/payments/denials and/or to appeal online as necessary to obtain proper payment on claims. - Maintains a thorough understanding of A/R functions, department policies and procedures. Maintains productivity and quality standards as set by management. Education: - High School graduate or Certificate of General Educational Development (GED) or High School Equivalency Diploma (HSED) Required or Experience: - 2+ years experience in claims follow up in health care revenue cycle operations including reimbursement procedures and comprehension of insurance EOB’s Required - Prior experience in a hospital system working with professional billing claims and functions Preferred - Dental and orthodontics billing experience Preferred - Experience in Epic Resolute Preferred Knowledge, Skills and Abilities: - Working knowledge of medical terminology, ICD-10, CPT and HCPCS level II codes. - Strong understanding of payer guidelines, policies and procedures. - Excellent verbal and written communication skills. - Ability to work independently with minimal supervision. - Strong analytical skills and ability to perform noncomplex arithmetic calculations when determining contractual allowances. - Must have working knowledge of account reconciliation and third party reimbursements from Commercial, Medicaid and Medicare Carriers. - Interpersonal skills necessary to efficiently respond to questions from patients, parents, clinic staff and insurance companies to effectively resolve billing issues. - The ability to multi-task and function effectively in a team environment and maintain effective relationships with coworkers, patients, physicians, management, staff and other customers. - Proficient in Microsoft Office applications and technology skills required to perform duties. Required for All Jobs: - This job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that may be requested in the performance of this job. - Employment is at-will. This document does not create an employment contract, implied or otherwise. - 2+ years’ experience in claims follow up - Dental or Orthodontics billing experience - Fully Remote Work Opportunity - Flexible Children's Wisconsin is an equal opportunity / affirmative action employer. We are committed to creating a diverse and inclusive environment for all employees. We treat everyone with dignity, respect, and fairness. We do not discriminate against any person on the basis of race, color, religion, sex, gender, gender identity and/or expression, sexual orientation, national origin, age, disability, veteran status, or any other status or condition protected by the law. Certifications/Licenses: