This description is a summary of our understanding of the job description. Click on 'Apply' button to find out more. Role Description We are seeking a Customer Success Operations Specialist to bridge the gap between customer-facing strategy and operational execution. This is a high-impact, cross-functional role connecting Customer Success, Support, and Implementation with Revenue Operations and broader go-to-market teams. This person will spend their first six months embedded within the Customer Success team, learning the customer journey, lifecycle touchpoints, and day-to-day workflows. After this period, they will transition into the Revenue Operations (RevOps) team, where they will serve as the operational partner to post-sale teams by designing scalable systems, improving processes, and delivering clear insights that help drive retention and expansion. Their focus will be enabling revenue growth and strong customer outcomes through well-designed systems, reliable data, thoughtful automation, and clear performance visibility. As the Customer Success Operations Specialist, you will: - Map and optimize the post-sales lifecycle, including professional services handoffs, implementation milestones, and renewal workflows. - Maintain and enhance our CS tech stack (e.g., Salesforce, Planhat, Zendesk), ensuring tools are configured to support day-to-day workflows. - Build and audit dashboards that track key performance indicators (KPIs) such as Net Dollar Retention (NDR), Time-to-Value (TTV), CSAT/NPS, Customer Health Score, and Customer Product Adoption. - Perform regular audits of customer data within the CRM to ensure accurate health scoring, renewal dates, and contract values. - Provide data and analysis for CS Leadership and Rev Ops, turning insights into actions and process improvements. - Develop automated playbooks to alert the team of upcoming renewals or expansion opportunities, ensuring no revenue falls through the cracks. - Streamline ticket routing and project management tracking to improve efficiency for our Support and Professional Services teams. - Create and maintain internal "how-to" guides for CS processes to ensure team-wide consistency and seamless onboarding for new hires. - Evaluate, recommend, and implement new technologies to support CS strategy and growth. Qualifications - 2+ years in Customer Success, Account Management, or Revenue Operations. - Experience with Salesforce (Admin certification is a plus) and familiarity with CS platforms or Project Management tools. - Proven experience using spreadsheets to manage, analyze, and report on data. - Ability to explain complex technical workflows to non-technical stakeholders clearly. - A match with our core values: Teamwork, Excellence and Integrity. Requirements - Experience with SQL, Tableau, or PowerBI (Nice to have). - Previous experience in a high-growth SaaS environment (Nice to have). - Background in Customer Success or Professional Services (Nice to have). Benefits - You’ll make a big impact: You’ll have significant influence over the direction of our product and the future of our company. - Competitive benefits: 100% company-paid health, dental, vision, long and short term disability, and life insurance. - Work from home: At FMX we are remote first, but you’re welcome to use our office as you need. - Home office stipend: Up to $500 to help with equipment, furniture and accessories, plus $60/month toward your home internet connection. - Generous PTO and UTO (unplanned time off) policies. - Flexible Schedule: To help you manage personal appointments. - You’ll enjoy a collaborative culture and a close-knit team. Company Description FMX is founded and headquartered in Columbus, Ohio and develops a cloud-based, software-as-a-service facility maintenance and management product. FMX serves education, property management, manufacturing, and other markets and is one of the fastest-growing companies in its space. Check us out at: https://www.gofmx.com/

Overview About Certara Certara is a growing company that provides a dynamic and exciting place to work. Our purpose is to assist in accelerating the development of meaningful medicines that make an impact on our society and the people that need them most. Innovation and creativity are highly valued, and everyone is given the opportunity for training and continuous development. Our portfolio spans the discovery, preclinical, clinical and post-marketing phases of drug development, working with 1,200 commercial companies, 250 academic institutions, and numerous regulatory agencies. As our Customer Success Manager, you will align our goals with those of our clients, maximizing the value we transfer to each other. You will ensure that we understand our clients’ problems and needs, and that they understand and benefit from our software solutions. You will be in the center of a hexagon, moving information among internal and external expert stakeholders: P21 Business Leaders, Product Managers, and Clinical Data Consultants; and also client-side department heads, IT administrators, and end users. Your challenge is to optimize the tradeoffs between each stakeholder’s respective goals: help P21 renew and expand contracts, communicate product features and user feedback, and meter out limited consulting resources; and also help clients get their preferred fixes and features on our roadmap, navigate the bureaucracy of version upgrades, and train many thousands of people to use our software well. As the hub of vendor-client intelligence, you will be relied on to guarantee feature adoption and client business success—which should result in customer satisfaction, retention, and revenue growth, as well as direction for our product development efforts. Note: As the market leader, we have almost all the major clients that exist, and the pressure is real. You’ll be doing about four different jobs. Location Preference: While this role is open to remote candidates within the United States, we strongly prefer candidates located in the Western or Central regions of the U.S. to better support client coverage and collaboration across time zones. Responsibilities Account Manager: Escort clients along their journey with us. - Serve as point of contact starting after initial sale and onboarding clients from their first install (implementation) to expanded use and later version upgrades (adoption). - Build professional client relationships, facilitating online meetings and offline emails and tickets; follow or create scripts for standard steps in the client journey. - Move clients through the admin steps surrounding installs and upgrades in tandem with our Implementation Managers and Technical Operations Teams; provide ongoing support for all clients, and extra care for those who are new and/or at-risk. Note: Some of this extra care involves working beyond or outside of normal hours for clients who have emergencies, operate overseas, or require off-hours system maintenance. Product Evangelist: Educate clients on our features and their intended use. - Study our documentation and experiment in our testing environments to learn our selling points, the differences between versions, and the steps for using each feature. - Route clients through our knowledge libraries to circulate our marketing, training, and informational content, generating excitement and preempting FAQs. - Represent our Product Managers and Clinical Data Consultants in training users in our intended use cases and supporting their adoption of our advanced features. - Lure clients onto the latest version of our software by negotiating for their IT resources and articulating our value propositions. Note: One challenge of your role will be to help clients time their upgrades amidst uncertain or delayed release schedules. Customer Advocate & Communicator: Move key info between clients and our teams. - Research each client extensively, writing your findings in our CRM system and triaging which questions we should ask next; facilitate interviews with existing clients biweekly for premium accounts and annually for small pilot accounts. - Document all discussions with pre-call agenda, post-call notes/minutes, and service desk tickets to track bug reports, feature ideas, or information requests; triage the resulting action steps based on client account size, urgency, and scalability of the solution. - Escalate or deescalate issues wisely to direct the right staff to the right problem; kindly “remind” your peers to follow through with responses, either in the form of future code changes, temporary workarounds, or the production of more informational content. Note: Another challenge of your role will be to hear clients’ problems and be able to communicate effectively with other P21 teams who are non-client facing to resolve client needs within timelines specified. - Find answers independently by troubleshooting bugs, shadowing our experts, and teaching yourself about our products; remain humble and know when to defer to an expert—which will be most of the time at first. Business Analyst: Ask good questions and listen to clients’ pain points. - Drive client satisfaction by tracking both stories and stats that show account health. - Gather qualitative intel from direct observation of client environments and anecdotal evidence from routine interviews, e.g., pain points, nuances in their use cases, feedback on features, and opportunities for more training. Note: We often go off script for our largest clients in helping them resolve emergencies, so it will be a challenge to promote long-term health while dealing with the short-term “crisis of the week.” - Gather quantitative intel from analysis of client click paths and usage metrics to identify patterns of (mis)use, interpreting these insights in light of their stories. - Identify gaps and overlaps between clients’ existing processes and our intended use cases to advise their scope and sequence in adopting our solutions. Out of Scope: Things we already have covered. - Our key value proposition is that we offer the same software to every client and regulatory authority to standardize data handling across industry and government. Note: Unlike some software boutiques, we do not create custom apps or novel interfaces client-by-client. Instead, we focus on educating and informing clients to better use the features they all already share, and we reject the majority of one-off change requests. - Because our sales and product lifecycles are constrained upstream of you, and because you will be busy with your core duties, expect to not be tasked with dealing with leads, preparing pricing tables and statements of work, handling contract renewals, gathering product requirements, making design mockups, coordinating engineering R&D, running usability focus groups, determining “best practices” for use of our software, authoring guides and documentation, and producing marketing content. Of course, if you master your duties and want to surprise us with more, be our guest! - Some of our clients are national regulatory agencies (FDA in the USA, PMDA in Japan, etc.), and we also offer an opensource product, but you will not interact with these teams. You will work with our commercial P21 Enterprise clients, predominantly Top Pharma, Biotechs, and CROs. Qualifications Must - Curious about our clients and products, cautious with our brand and industry goodwill, conscientious in follow through - Willing to learn and serve, flexible in adapting to rapid organizational change, receptive of constructive criticism - High tolerance for ambiguity, low tolerance for mess; able to create order out of chaos, attend to details, and push quality higher - Service-obsessed, motivated to go above and beyond to assist clients, able to gain client trust as an advisor while also furthering our company goals - Smooth and exact in communicating, writing, presenting, and facilitating; able to shift from calming “bedside manner” to exuberant sales-mode to calculating negotiator - Relentlessly resourceful and discerning in solving problems independently vs. seeking help from others; brave yet humble in working across multi-disciplinary teams where each person is more of an expert than you in their chosen field - Location Preference: While this role is open to remote candidates within the United States, we strongly prefer candidates located in the Western or Central regions of the U.S. to better support client coverage and collaboration across time zones. Plus - Ability to work in a remote position requiring constant spoken and written communication; skill in exerting influence (even on company founders, owners, and partners) without leverage or managerial authority - Education or qualifications relating to business, programming, data science, health sciences, medical writing, customer support, project management, or corporate communications - Experience working for a software-as-a-service (SaaS) vendor, clinical laboratory, pharmaceutical company, or Contract Research Organization (CRO), specifically in functions supporting Clinical Data Management, Biostatistics, or CDISC data submissions Certara bases all employment-related decision on merit, taking into consideration qualifications, skills, achievement, and performance. We treat all applicants and employees without regard to personal characteristics such as race, color, ethnicity, religion, sex, sexual orientation, age, nationality, marital status, pregnancy, physical or mental condition, genetic information, military service, or other characteristic protected by law.

Job Description HiBob helps modern, mid-size businesses transform the way they manage people, giving HR and managers all they need to connect, engage, develop, and retain top talent. Since 2015, we've achieved consecutive triple-digit year-over-year growth, all backed by our amazing team of Bobbers from across the globe, making us the choice HRIS of over 4000 midsize and multinational companies. Our HR platform is intuitive, data-driven, and built for the way people work today: globally, remotely, and collaboratively. Fast-growing companies across the globe such as Go Cardless, Fiverr, and VaynerMedia rely upon Bob to help them create the best work experiences for their people. Come and be you with us Being a Bobber is all about being you. We want you to bring all parts of yourself to work, giving you the freedom and confidence to be the best you and do your best work. If that's bubbly, shy, precise, funny, bold, kind, honest, brilliant, or anything in between, we're waiting with open arms. Come join us. As an Account Executive, SMB you will work cross-functionally with Sales Engineers to attract and sign exciting new companies to drive the growth of HiBob in the SMB Market. You're passionate about managing the whole sales cycle, from prospecting through to closing. Our SMB segment covers companies of <200 employees. **Note: We will only consider candidates located in the New York Metro Area who are willing to work in our NYC office 2-3 days a week. We love collaborating and connecting with our team members in-person, and we hope you will too!** Base salary for this role ranges from $72,000 - $103,000 per year. Additionally this role has a variable component. Job Requirements - 1-3 years of closing deals within a SaaS company - Experience closing deals valued at $25k-$50k - Fluency in Spanish (written and verbal) is required. - Ability to prospect and generate 40-50% of your pipeline - Proven experience of accurately forecasting and hitting revenue targets - Desire to work in a fast-paced startup environment - Strong work ethic, integrity and desire to succeed - Adaptability to new initiatives - Ability to work remotely and autonomously Nice to Have: - Experience with HR-tech environment Job Responsibilities What will you do? - Prospect, initiate and nurture business relationships to generate new business opportunities - Prepare and present product demonstrations - Perform outbound activities to build revenue pipeline - Target key decision-makers, determine buying readiness and timelines - Capture and manage information/data/metrics in our Salesforce CRM system - Attend trade shows, events, and conferences - Network with Market influencers, Consultants, and Partners Benefits HiBob is a village filled with amazing people and we're especially proud of that. It's a place where Bobbers can be themselves. We're about fun, dreams, hopes and ambition, just as much as we are about precision, growth, and top performance. Becoming a Bobber means you'll receive competitive compensation, benefits, and pre-IPO equity alongside all of this: - Stock options at a high-growth unicorn startup - 100% subsidized medical, dental, and vision coverage for employees - 401(k) with a 3% company match starting from Day 1 - Hybrid working model for bobbers in the NY metro area - Temporary remote work-from-anywhere in the world for up to 2 months after 6 months of employment - Annual Headspace subscription and wellness benefits - Two social impact days per year for volunteering - Bob balance days - 4 additional days within a calendar year - Enjoy a company-wide long weekend at the beginning of each quarter - Employee referral program - $2,500 bonus for each successful referral with an additional ambassador bonus - Fun and frequent social events (in-person and virtual) - We love birthdays - take the day off and receive a special gift - Dog-friendly office If this sounds like something you've been looking for, we'd love to have you. Come on, join our village!

Description Senior Designer - HID Onboarding and Integrations Team Description Work arrangement This role is categorized as remote or hybrid to Warren, MI or Sunnyvale, CA or Mountain View, CA. Remote candidates will be considered. - If you live within 50 miles of a GM hub location (San Francisco Bay Area, CA or Warren, MI), you are expected to report to the office three times per week, or other frequency dictated by the business. - If you live outside a 50-mile radius of these locations, please still apply. The Role We are seeking a Designer for GM's dealer and customer-facing digital experiences that support the full vehicle lifecycle - from order tracking and delivery scheduling to digital onboarding and early ownership. This is a hands-on, product design role focused on designing experiences that power vehicle sales, inventory management, and customer interactions across dealer tools, and customer platforms. Your scope extends beyond the point of sale into the critical first months of ownership, helping customers understand, adopt, and get the most value from their vehicle and its embedded software - while contributing to a cohesive, modern vision for GM's end-to-end digital ownership experience. What you'll do - Design dealer-facing digital products including inventory management, sales tools, reporting dashboards and customer facing workflows for onboarding including: - Track vehicle order status Schedule and manage vehicle delivery Complete digital onboarding into their vehicle and services Learn and adopt vehicle features embedded software during early ownership - Translate complex dealer workflows into clear, intuitive, and efficient interfaces - Collaborate closely with Research, Product, Engineering and Design Systems teams to ensure your designs are feasible, scalable and aligned to design systems. - Create high-fidelity prototypes, wireframes and interaction models that communicate intent, enable rapid iteration, and exemplify design excellence - Advocate for consistency, accessibility, and usability across all dealer tools and customer interfaces - Mentor and collaborate with other designers to raise design quality and influence design practices across the organization - Support business and product teams in prioritizing design solutions based on business impact and dealer needs How success is defined - Customers can confidently track, receive, and onboard into their vehicle with minimal friction - Early ownership experiences that drive feature adoption, satisfaction and long-term engagement - Dealer tools that feel cohesive, efficient and aligned with customer-facing experiences to enable sales and track inventory - A design team producing reference-quality work that raises the bar across GM - Strong cross-functional alignment, with design recognized as a driver of product strategy and outcomes Your skills & abilities (Required qualifications) - Bachelor's degree in Design, HCI, Interaction Design, graphic design, or equivalent professional experience - Experience in designing remarkable products where craft, interaction, language and structure shape the experience - Proven ability to design for complex digital products, with experience shaping direction in ambiguous or undefined problem spaces - 5-7+ years of product design experience with a portfolio demonstrating hands-on, high-fidelity work and clear product impact - Exceptional craft, taste, and judgment across interaction, content, and system design - Track record of setting quality standards or creating design exemplars adopted across teams. Demonstrated experience leading through original thinking expressed in design work, using craft to shape direction, elevate quality, and align cross-functional partners - Proficiency in Figma and excellent communication and collaboration skills, with the ability to influence senior partners through design work - Comfort operating as a design authority without direct ownership, influencing through craft and clarity What will give you a competitive edge - 5+ years of experience in the automotive industry, design agencies, or technology companies, contributing to hardware and software experiences that shape how people interact with products. - Experience contributing to or advancing the consistency of design systems across products and platforms. - Strong understanding of accessibility and inclusive design standards, with a track record of creating experiences that meet or exceed best practices. Compensation: - The expected base compensation for this role is: ($106,600-163,400). Actual base compensation within the identified range will vary based on factors relevant to the position. - Bonus Potential: An incentive pay program offers payouts based on company performance, job level, and individual performance. - Benefits: GM offers a variety of health and wellbeing benefit programs. Benefit options include medical, dental, vision, Health Savings Account, Flexible Spending Accounts, retirement savings plan, sickness and accident benefits, life insurance, paid vacation & holidays, tuition assistance programs, employee assistance program, GM vehicle discounts and more. GM does not provide immigration-related sponsorship for this role. Do not apply for this role if you will need GM immigration sponsorship now or in the future. This includes direct company sponsorship, entry of GM as the immigration employer of record on a government form, and any work authorization requiring a written submission or other immigration support from the company (e.g., H1-B, OPT, STEM OPT, CPT, TN, J-1, etc.) This role is based remotely, but if the selected candidate lives within a specific mile radius of a GM hub, they will be expected to report to the location three times a week {or other frequency dictated by your manager}. The selected candidate will be required to travel <25% for this role. This job may be eligible for relocation benefits. About GM Our vision is a world with Zero Crashes, Zero Emissions and Zero Congestion and we embrace the responsibility to lead the change that will make our world better, safer and more equitable for all. Why Join Us We believe we all must make a choice every day - individually and collectively - to drive meaningful change through our words, our deeds and our culture. Every day, we want every employee to feel they belong to one General Motors team. Total Rewards | Benefits Overview From day one, we're looking out for your well-being-at work and at home-so you can focus on realizing your ambitions. Learn how GM supports a rewarding career that rewards you personally by visiting Total Rewards resources. Non-Discrimination and Equal Employment Opportunities (U.S.) General Motors is committed to being a workplace that is not only free of unlawful discrimination, but one that genuinely fosters inclusion and belonging. We strongly believe that providing an inclusive workplace creates an environment in which our employees can thrive and develop better products for our customers. All employment decisions are made on a non-discriminatory basis without regard to sex, race, color, national origin, citizenship status, religion, age, disability, pregnancy or maternity status, sexual orientation, gender identity, status as a veteran or protected veteran, or any other similarly protected status in accordance with federal, state and local laws. We encourage interested candidates to review the key responsibilities and qualifications for each role and apply for any positions that match their skills and capabilities. Applicants in the recruitment process may be required, where applicable, to successfully complete a role-related assessment(s) and/or a pre-employment screening prior to beginning employment. To learn more, visit How we Hire. Accommodations General Motors offers opportunities to all job seekers including individuals with disabilities. If you need a reasonable accommodation to assist with your job search or application for employment, email us [email protected] or call us at 1-800-865-7580. In your email, please include a description of the specific accommodation you are requesting as well as the job title and requisition number of the position for which you are applying.