• Coordinate invoicing support, purchase orders, and basic reconciliation with finance teams • Support reporting packs and dashboard inputs for operational oversight • Monitor service levels and flag risks early (turnaround times, response SLAs, quality checks) • Maintain accurate records in CRM and shared drives, ensuring consistent naming and versioning • Own end-to-end administrative workflows for searches, including document control and scheduling

• Manage a caseload of approximately 75 401(k) and cross-tested plans, handling A-Z administration (excluding loans, distributions, and plan documents/amendments) • Oversee annual plan administration timelines including compliance testing, contribution calculations, and government reporting • Perform and review ADP/ACP, 415, 410(b), Top Heavy, and 401(a)(4) nondiscrimination testing • Coordinate year-end plan valuations and government filings, including asset reconciliation and trust accounting for plans maintained on recordkeeping platforms • Review census data and reconcile participant account information including contribution receivables • Read and interpret plan documents and amendments to ensure accurate plan administration • Partner with clients to discuss plan design changes, contribution strategies, and regulatory updates • Maintain awareness of evolving retirement plan legislation and industry best practices • Utilize administration systems such as FT William and other technologies to support efficient plan management • Provide responsive, high-quality client service and maintain strong client relationships

Overview Awarded World’s Best Small Ship Cruise line, Windstar Cruises is known for intimate yacht style experience and unique voyages to the world’s best small ports and hidden harbors. Its three sailing yachts and four all-suite yachts carry just 148 to 342 guests and cruise around the world. Our Mission: We imagine and deliver personalized and immersive experiences 180 degrees from ordinary Our Vision: Enriching people’s perspective through inspired travel Our Values: Welcoming, Innovative, Now, Discipline, Serve, Teamwork, Authentic, Responsible See what our team members have to say about this great opportunity! - "I appreciate the ability to work from home that many of my coworkers are well-traveled and respond quickly by phone and email. I get to be in touch with intelligent guests and agents from all over and together we craft dream trips they’ll remember for life!" - "I really enjoy that everyone here is willing to help each other. Everyone here is beyond ordinary!" - "The support and understanding from upper management not just in our professional life, but personal life is amazing!" Full-time positions available to work remotely as long as you live in one of these states: AR, AZ, CO, FL, LA, MN, TX, and WI. Job Summary: We are seeking a talented Guest Accessibility & Cruise Documentation Lead to join our Vacation Planning department! This position supports Windstar Cruises’ guest documentation, manifesting, and compliance processes by operating and maintaining digital workflows, ensuring data accuracy, and leveraging automation and AI-enabled tools to improve efficiency and guest experience. The role serves as a subject matter expert for documentation and accessibility processes while collaborating with internal teams and technology partners to implement system improvements and maintain regulatory compliance. Responsibilities - Manifest Duties - Executes daily guest manifesting and documentation processes in accordance with company and regulatory standards. - Supports automated workflows, validation rules, and exception handling processes to reduce manual effort and improve accuracy. - Maintains and monitors digital intake and delivery channels (including inboxes, Smartsheets, and system queues) to ensure timely processing of manifests and documents. - Assists with testing and validating system updates that impact manifests, guest documents, and invoices. - Access Desk & Guest Accommodation Management: - Supports the operation of the ADA Access Desk and serves as an Access Concierge for pre-cruise accommodation needs. - Collects, verifies, and documents guest accommodation requests using structured digital tools and workflows. - Uses automation and AI-enabled tools to help categorize, prioritize, and route accommodation requests while maintaining a high standard of guest care. - Ensures guest accommodation information is accurately recorded and reflected across reservation and manifest systems. - Immigration Information Management: - Manages immigration and guest folio collection processes to ensure all required documentation—including visas and entry requirements—is accurately gathered and meets current international regulatory standards. - Manages passenger e-documents through integrated digital platforms to support timely delivery and regulatory compliance. - Implements automation and AI-assisted checks to proactively flag missing, incomplete, or high-risk documentation. - Data Accuracy, Quality Control & Systems Integrity: - Maintains high accuracy standards for guest documentation and manifests by following quality control procedures and validation rules. - Supports documentation-related KPIs by identifying trends, recurring errors, and improvement opportunities. - Assists with content maintenance for documentation-related materials across SharePoint, My Windstar, and WindstarCruises.com. - Supports testing and validation of new product loads and system updates impacting guest documents and invoices in Seaware and related platforms. - Process Support, Automation & Continuous Improvement: - Develop, implement, and oversee system processes and training—including new hire onboarding—while training and mentoring team members in manifest and document duties, automation tools, and digital workflows to build and document future-ready capabilities. - Provide insights and suggestions to department and system vendors on streamlining and improving processes. - Provide strategic insights to streamline processes, collaborate with vendors and internal teams, maintain strong cross-department relationships, represent Windstar Cruises professionally, and support special projects assigned by management. - Manage time; prioritize assignments to ensure they are completed within the designated timeframe. - Provide support to department Management and perform other duties as assigned. - Follows and helps refine documented workflows for guest documentation, manifesting, and compliance activities. - Identifies opportunities to improve efficiency, reduce rework, and enhance accuracy within existing processes. - Uses automation and AI-enabled tools to support repetitive or time-intensive tasks. - Documents procedures and contributes to training materials and knowledge resources. - Provides peer support and subject matter expertise to team members as needed. - Cross-Functional Collaboration - Serves as a subject matter expert for guest documentation and accessibility workflows. - Provides operational input to internal teams and system vendors related to documentation processes and system functionality. - Maintains strong working relationships across departments to ensure alignment between documentation, reservations, and onboard operations. - Represents Windstar Cruises professionally in internal and cross-functional interactions. Qualifications - Proficiency with Reservations and Operations systems (Seaware preferred). - An in-depth understanding of Windstar Cruises product, policy, and procedure. - Great communication and interpersonal skills. - Strong self-starter with excellent task management and organizational skills and demonstrated attention to detail and accuracy. - Demonstrates record of good attendance and is flexible with scheduling. - Must be able to carry out all job functions with minimal supervision. - An intermediate proficiency in all Microsoft Office programs, with the ability to teach their primary usage(s). Benefits: For full-time employees, Windstar offers a comprehensive benefits package including: Medical, Dental & Vision; HSA & FSA; Life & Disability; Accident, Hospital & Critical Illness; Pet Insurance; Vacation, Sick Time and paid Holidays; 401(k) with Company Match; Employee Assistance Plan; Education Assistance and Employee Discounts & Travel Deals. EEO: Windstar is committed to a diverse and inclusive workplace. We are an equal opportunity employer. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity or expression, national origin, age, disability, pregnancy, genetic information, protected veteran status, or any other legally protected status. Work Environment: Remote work. Secure home office environment suitable for remote work without disruptions. Hardwired internet connection is required. This position is expected to adjust work hours/days in cases of irregular operations, which likely will also require extended hours.

This description is a summary of our understanding of the job description. Click on 'Apply' button to find out more. Role Description Primary responsibilities will be to support the contract lifecycle within the firm using the Ntracts contract management system. This role will include drafting, reviewing, tracking and maintaining contracts while ensuring accuracy, compliance and timely processing. This position works closely with administrative team members, consultants, and finance and legal teams to facilitate efficient contract management and documentation. Secondary responsibilities include partnering with associates to ensure administrative needs are met. Qualifications - High school diploma and five years of administrative experience required, or equivalent education and experience - Contract drafting and document review - Process tracking and flow management - Strong attention to detail and concern for work quality, accuracy and completeness - Exhibits strong communication skills, written and verbal, with the ability to articulate clear expectations and direction - Proven intermediate-level knowledge and experience working with Microsoft Word, PowerPoint and Outlook - Strong English/grammar knowledge with demonstrated editing and proofreading skills - Strong computer and data entry skills - Demonstrated ownership of assigned tasks and dedication and perseverance in getting the job done - Acts professionally with integrity and demonstrates accountability for own actions and behaviors - Excellent interpersonal skills and the ability to work with clients and colleagues at all levels - Flexibility, adaptability and the ability to work under tight deadlines or changing needs - Exceptional client and employee service orientation - Demonstrates confidence and ability to work independently and in a team structure Requirements - Draft client contracts, amendments, statements of work, and related documentation using approved templates - Review contract requests for completeness, accuracy, and compliance with firm standards - Coordinate with consultants and leadership to clarify scope, terms, and required documentation - Enter, track, and maintain contracts within the Ntracts contract management system - Monitor contract status and ensure timely progress through review and approval workflows - Maintain organized digital records of all executed contracts, amendments, and supporting documentation - Track contract milestones, approvals, and renewal dates - Generate reports from Ntracts to support leadership visibility into contract activity - Assist with internal tracking of contract status and outstanding approvals - Serve as a liaison between consultants, administrative team members, finance, and leadership regarding contract status - Follow up with stakeholders to obtain required approvals, documentation, or revisions - Provide updates on contract progress and timelines - Maintain standardized contract templates and documentation procedures - Assist with process improvements related to contract drafting and tracking - Support audit preparation or documentation requests as needed - Prioritize and manage multiple tasks simultaneously and follow through on issues in a timely manner - Manage calendars, requiring interaction with internal and external executives, consultants and support specialists, to coordinate various meetings - Arrange travel schedules and reservations, as needed - Assist with the planning and setup of internal or client meetings, as requested - Support and back up other support specialists in the enterprise, as needed - Contribute ideas and efforts toward improved internal enterprise operating procedures - Participate in continuing education to maintain leading-edge knowledge and skills in area of expertise - Maintain an adequate daily time summary - Other duties as assigned Benefits - Competitive total compensation package - Medical and dental coverage at no premium cost for employees - 401(k) and profit-sharing retirement plans - Flexible spending accounts - Paid time off (PTO) - Company-paid holidays - Gender-neutral parental leave - Bereavement and pet leave - Continuing education and professional accreditation sponsorship - Life and AD&D insurance - Short- and long-term disability - Employee assistance program - Mental health support program - Additional perks