We’re building a world of health around every individual — shaping a more connected, convenient and compassionate health experience. At CVS Health®, you’ll be surrounded by passionate colleagues who care deeply, innovate with purpose, hold ourselves accountable and prioritize safety and quality in everything we do. Join us and be part of something bigger – helping to simplify health care one person, one family and one community at a time. Position Summary Aetna’s Medicaid Care Management Engagement Outreach Hub is a new initiative focused on prioritizing Medicaid member interaction, maximizing inbound and outbound touchpoints to solve members’ needs and create behavioral change. How we do this is through a dedicated and caring team of health care professionals who connect with passion, caring and behavioral interviewing techniques. This team has a drive to exceed the delivery of Medicaid Health care services. Focus is on the Hub’s efficiency and productivity efforts whereby the Care Management Associates interact and engage telephonically with members. Through the successful supports orchestrated by the Hub team, this comprehensive care coordination is a collaborative demonstration of innovative healthcare navigation and motivational health plan customer support representation. This is an exciting time to join Aetna, a CVS Health Company, in our journey to change the way healthcare is delivered today. We are health care innovators. The Engagement Outreach Hub Care Management Associate supports comprehensive coordination of healthcare services through telephonic outreach to and enrollment of our eligible members. Our Engagement Care Management Associates demonstrate a highly energetic blend of salesperson, healthcare navigator and health plan customer support representative. The Associate is responsible for direct member outreach and engagement, facilitating case assignment, and connecting identified members to care managers immediately through a warm transfer. By successfully enrolling members into care management, further supports the implementation of care plans to promote effective utilization of healthcare services, promoting and supporting quality effectiveness. Provides support services to team members by answering telephone calls, taking messages, researching information and assisting in solving problems. Adheres to Compliance with policies and procedure/regulatory standards. Maintains accurate and complete documentation of required information that meets risk management, regulatory, and accreditation requirements. Protects the confidentiality of member information and adheres to company policies regarding confidentiality. Required Qualifications - Effective communication, telephonic and organization skills with ability to be agile, managing multiple priorities at one time, and adapting to change with enthusiasm. - Demonstrates ability to meet daily metrics with speed, accuracy and a positive attitude. - Strong customer service skills to coordinate service delivery including attention to customers, sensitivity to issues, proactive identification and resolution of issues to promote positive outcomes for members, adhering to care management processes (to include, but not limited to, privacy and confidentiality, quality management processes in compliance with regulatory, accreditation guidelines, company policies and procedures). - Completes documentation of each member call in the electronic record, thoroughly completing required actions with a high level of detail to ensure compliance requirements are met with efficiency. - Works independently and competently, meeting deliverables and deadlines while demonstrating an outgoing, enthusiastic and caring presence telephonically. - Ability to effectively participate in a multi-disciplinary team including internal and external participants. Preferred Qualifications - 2 - 4 years’ experience in healthcare field (i.e. experienced in medical office, hospital setting, medical billing/coding) preferred. - Experience with computers including knowledge of Microsoft Word, Outlook, and Excel – data entry and documentation within member records preferred. - Familiarity with basic medical terminology and concepts used in care management preferred. - Flexibility to work occasional nights and weekends outside of standard business hours which can span from 8:00 am to 8:00 pm. - Strong organizational skills, including effective verbal and written communication skills. - Bilingual (Spanish) preferred. Education The highest level of education desired for candidates in this position in a High School diploma, G.E.D. or equivalent. Anticipated Weekly Hours 40 Time Type Full time Pay Range The typical pay range for this role is: $18.50 - $35.29 This pay range represents the base hourly rate or base annual full-time salary for all positions in the job grade within which this position falls. The actual base salary offer will depend on a variety of factors including experience, education, geography and other relevant factors. This position is eligible for a CVS Health bonus, commission or short-term incentive program in addition to the base pay range listed above. Our people fuel our future. Our teams reflect the customers, patients, members and communities we serve and we are committed to fostering a workplace where every colleague feels valued and that they belong. Great benefits for great people We take pride in our comprehensive and competitive mix of pay and benefits – investing in the physical, emotional and financial wellness of our colleagues and their families to help them be the healthiest they can be. In addition to our competitive wages, our great benefits include: - Affordable medical plan options, a 401(k) plan (including matching company contributions), and an employee stock purchase plan. - No-cost programs for all colleagues including wellness screenings, tobacco cessation and weight management programs, confidential counseling and financial coaching. - Benefit solutions that address the different needs and preferences of our colleagues including paid time off, flexible work schedules, family leave, dependent care resources, colleague assistance programs, tuition assistance, retiree medical access and many other benefits depending on eligibility. For more information, visit https://jobs.cvshealth.com/us/en/benefits We anticipate the application window for this opening will close on: 03/19/2026 Qualified applicants with arrest or conviction records will be considered for employment in accordance with all federal, state and local laws.

About Us: Trusted and loved by 25 million educators, students, and families worldwide, Seesaw is the only elementary learning experience platform, offering a suite of award-winning tools, resources, and curriculum for teachers to deliver joyful, inclusive instruction. Through interactive lessons, digital portfolios, and two-way communication features, Seesaw keeps everyone in the learning loop by providing continuous visibility into the student's learning experience to support and celebrate their learning. Our Mission: Seesaw’s mission is to provide every elementary student with joyful and connected learning experiences that lay the foundation for success in life. Your Team: CSMs at Seesaw work directly with customers to drive value for educators in a hands-on way. You’ll also collaborate cross functionally with our sales, support, product and engineering, content and finance teams on escalating issues, discovering trends, and more. Your Role: An enterprise CSM at Seesaw owns post-sales relationships with enterprise Seesaw accounts to ensure we are delivering on the value and promise that Seesaw is being used to its fullest potential. Not only should we be delivering on the value throughout the year, but renewing the learning loop success with Seesaw. CSMs at Seesaw understand how to serve and sell into the K-12 education market Your Responsibilities: - Manage a portfolio of our largest district partnerships - Own the renewal and expansion process for your portfolio - Lead consultative meetings with key district stakeholders using data - Develop strategy for each account, identifying expansion targets and cancellation risks Your Requirements: - Proven experience managing the full customer lifecycle, from onboarding through renewal and expansion - A minimum of 3 years of demonstrated success in a quota-carrying, customer-facing position - A background in educational technology is preferred, or a comparable combination of education and professional experience serving the Northeast - Adaptable and skilled at managing change, maintaining strong performance and focus in a dynamic environment Compensation & Benefits: Our salary ranges are based on paying competitively for our size and industry. Salary is just one part of our total compensation package that includes equity, perks & benefits, and development opportunities at Seesaw. Individual pay decisions are based on several factors, including qualifications for the role, experience level, skillset, geography, and balancing internal equity relative to other Seesawers. It is our expectation that the majority of candidates who are offered roles at Seesaw will land well within our salary ranges based on these factors. The On-Target Earnings (OTE) for this position are as follows: $75,000 - $118,000 This includes: - Base salary: $60,000–$95,000 - Commission target: $15,000- 23,000 This is an Exempt position. Benefits include: Medical/Dental + Orthodontics/Vision Coverage, 401k Match, Flexible Paid Time Off, Mindfulness First Fridays, Monthly Technology Stipend, Home Office Setup Stipend, Professional Development Stipend, Paid Parental Leave, Charitable Donation Matching, Volunteer Days. Our company participates in E-Verify.

• Develop and execute a CRM strategy for a specific LATAM market; • Own the full player lifecycle, including onboarding, retention, reactivation, and VIP management; • Implement advanced player segmentation based on behavioral and financial data; • Manage multi-channel communications (email, SMS, push notifications, in-app messaging, etc.); • Optimize bonus strategies and promotional campaigns; • Lead A/B testing initiatives and continuously improve CRM performance; • Monitor and improve key KPIs such as LTV, ARPU, Retention Rate, Churn, and NGR; • Collaborate closely with BI, Marketing, Product, and VIP teams; • Manage and develop a CRM team.

This description is a summary of our understanding of the job description. Click on 'Apply' button to find out more. Role Description As a Senior Customer Success Manager (CSM) at Textio, you will build and deepen relationships across a diverse portfolio of customers. You will guide customers through their journey with Textio, helping them achieve their goals and drive product adoption through a mix of scaled and high-touch engagement. You will lead renewal and expansion conversations across your book of business, spanning Textio's full suite of products. Your cross-functional work will directly contribute to strong customer satisfaction, compelling case studies, and sustainable business growth through renewals and expansions. - Lead the full customer relationship across Textio's entire product suite - conducting business reviews, delivering personalized trainings, and maintaining proactive engagement cadences tailored to each account's needs. - Guide customers through product adoption using a combination of high-touch and scaled engagement, ensuring every customer has a clear path to value. - Drive awareness, sign-up, and adoption of Lavalier, Textio's new interview intelligence platform, among existing customers. - Serve as a thought partner to HR and talent leaders on how Textio's products support their people goals. - Lead renewal forecasting and communication across your entire client portfolio, proactively managing risk and identifying expansion opportunities across all three platforms. - Collaborate cross-functionally in partnership with Sales, Marketing, and Product to align on customer health, inform the product roadmap, and drive coordinated go-to-market efforts. - Monitor usage signals and customer health data in tools like Salesforce and ChurnZero to prioritize outreach, flag at-risk accounts, and build scalable engagement playbooks. - Develop and share customer-facing content including product announcements, best practice guides, and lifecycle communications in partnership with Marketing and Product. - Surface the customer voice internally, translating adoption friction, common questions, and customer feedback into actionable insights for Product and Marketing teams. Qualifications - Experience prioritizing effectively across a dynamic book of business. - Ability to turn even the most change-resistant customers into active champions of new technology. - Capability to move fluidly between executive conversations and practitioner-level enablement, tailoring your approach to the audience. - Natural data-driven mindset, using adoption signals and health indicators to guide focus. - Genuine curiosity about hiring, people practices, or AI's role in the workplace. - Strong cross-functional collaboration skills, representing the customer perspective with clarity and conviction. - Comfortable with change and energized by the opportunity to build something meaningful. Requirements - The base salary range for this role’s listed level is currently $108,500 (OTE: $155,000) - $115,500 (OTE: $165,000). - Grade level and salary ranges are determined through interviews and a review of education, experience, knowledge, skills, abilities of the applicant, equity with other team members, and alignment with market data. - More information on benefits and equity will be provided upon request. Benefits - Commitment to building a workplace where high performance and inclusivity go hand-in-hand. - Support for a fair, consistent, and equitable hiring process. - Accessibility accommodations available during the application process.