• Manage creative and production processes alongside the Project Management team. • Drive projects from brief to delivery, maintaining profitability. • Lead multiple mid to high complexity projects. • Coordinate with teams to deliver a wide range of project deliverables. • Follow defined project management processes and continuously improve them. • Create project plans identifying key milestones and scoping projects as per briefs. • Monitor project delivery within scope and budget, managing risks and issues proactively.

• Planificación integral del proyecto (alcance, cronograma, presupuesto y recursos). • Gestión y seguimiento del plan de trabajo, hitos y entregables. • Coordinación de equipos multidisciplinarios (técnicos y funcionales). • Gestión de riesgos, issues y dependencias. • Control de cambios de alcance (change management). • Seguimiento financiero del proyecto (costos, horas, facturación si aplica). • Comunicación periódica con stakeholders (comités, clientes, sponsors). • Preparación de reportes de avance, KPIs y estatus ejecutivo. • Asegurar cumplimiento de metodologías y buenas prácticas. • Cierre formal del proyecto y lecciones aprendidas.

Role Description We are seeking a highly organized Project Coordinator / Intake Specialist who can serve as the bridge between incoming requests and execution teams. This role requires someone who can: - Analyze requests logically, structure them into clear workflows, and coordinate delivery while maintaining strong communication with stakeholders. The ideal candidate has the: - Technical reasoning to triage tasks. - Soft skills to manage communication, expectations, and clarity across teams. Key Responsibilities - Request Intake & Task Translation: Review incoming client or internal requests and convert unstructured or complex inputs into clear project briefs, tickets, or templates for execution teams. - Task Triage & Prioritization: Evaluate requests for scope, urgency, dependencies, and required resources, then route tasks to the appropriate team or workflow. - Stakeholder Coordination: Communicate with clients and internal teams to gather missing details, clarify expectations, and ensure alignment before work begins. - Workflow Tracking & Follow-Through: Monitor task progress, maintain organized documentation, and ensure deliverables move efficiently from intake through completion. Qualifications - Strong English communication skills (written and verbal). - Experience in project coordination, client operations, or workflow management. - Ability to analyze ambiguous requests and structure them into actionable steps. - Strong organizational and documentation skills. - Comfortable working across multiple teams and managing priorities. - High attention to detail and strong problem-solving skills. Preferred Experience - Experience working in remote or distributed teams. - Familiarity with project management or ticketing systems (e.g., Asana, ClickUp, Monday, Jira, Trello). - Experience in client-facing operations or service delivery environments. Key Traits for Success - Logical thinker who can triage and structure work. - Strong communicator who can manage stakeholders diplomatically. - Detail-oriented and process-driven. - Calm under pressure with the ability to manage multiple priorities.

This description is a summary of our understanding of the job description. Click on 'Apply' button to find out more. Role Description - Lead the end-to-end implementation of NikoHealth platform, ensuring alignment with project goals, timelines, and budget constraints. - Work as the key point of contact with our largest customers during their implementation, providing a world class experience by forming trusting relationships, setting expectations, and preventing scope creep or changes during the configuration and validation phases to minimize implementation delays and control costs. - Develop and maintain detailed project plans, timelines, and resource allocation, ensuring effective communication with all stakeholders throughout the project lifecycle. - Interface with and report progress to executives at NikoHealth and the customer, providing regular updates and insights. - Manage team resource allocation across projects, ensuring milestone achievement, and tracking actual effort to accurately schedule and resource future projects. - Facilitate meetings that lead to actionable outcomes and decisions with follow-up communication including a summary of decisions, next steps, and assigned responsibilities. - Manage, communicate, and escalate potential risks and challenges transparently, outlining mitigation strategies. - Mentor and guide junior project managers, providing leadership and support to ensure project success. Qualifications - Bachelor’s Degree. - 5+ years of experience leading complex SaaS implementation projects. - Proven track record of managing customer relationships, setting expectations, and persuading customer engagement. - Proven ability to stay organized while adapting quickly to changing priorities. - Demonstrated experience managing high-pressure situations while maintaining a professional and solutions-focused approach. - Excellent verbal and written communication skills. - Experience working with industry standard project management tools such as Jira, Monday, or Microsoft Project. Requirements - Experience working at a company that sells a core software platform. - Experience working with a company providing SaaS solutions to the HME/DME space. Benefits - This is a remote role, but candidates must be based in the U.S. - We are aware that job scams are on the rise. Please be cautious of fraudulent job offers impersonating our company. We will never ask for payment, personal banking details, or sensitive information during the hiring process. All legitimate communication will come from an official email address ending in @nikohealth.com.