Where You’ll Work The purpose of Dignity Health Management Services Organization (Dignity Health MSO) is to build a system-wide integrated physician-centric, full-service management service organization structure. We offer a menu of management and business services that will leverage economies of scale across provider types and geographies and will lead the effort in developing Dignity Health’s Medicaid population health care management pathways. Dignity Health MSO is dedicated to providing quality managed care administrative and clinical services to medical groups, hospitals, health plans and employers with a business objective to excel in coordinating patient care in a manner that supports containing costs while continually improving quality of care and levels of service. Dignity Health MSO accomplishes this by capitalizing on industry-leading technology and integrated administrative systems powered by local human resources that put patient care first. Dignity Health MSO offers an outstanding Total Rewards package that integrates competitive pay with a state-of-the-art, flexible Health & Welfare benefits package. Our cafeteria-style benefit program gives employees the ability to choose the benefits they want from a variety of options, including medical, dental and vision plans, for the employee and their dependents, Health Spending Account (HSA), Life Insurance and Long Term Disability. We also offer a 401k retirement plan with a generous employer-match. Other benefits include Paid Time Off and Sick Leave. One Community. One Mission. One California Job Summary and Responsibilities As the Continuing Care LVN Coordinator, you will perform patient care management services that support the established plan of care as directed by the other licensed staff within the department. Every day, you will assist in relaying instructions from the physician to a patient or authorized person, as well as collecting patient data, documenting patient concerns, patient messages, and any instructions or education provided within the care management operational platform. The LVN will also provide leadership to support staff. To be successful, you will demonstrate outstanding assessment and communication skills, critical thinking, time-management and strong relatioship-building skills. - Conducts telephonic screenings based on criteria, refers patients to healthcare programs, specialists and other multidisciplinary team members such as a diabetes health educator, home visit provider, geriatric clinic, home health, pharmacist, etc. As per guidelines and or red flag criteria escalates to the RN or SW or supervisor when patient needs or concerns are beyond his/her scope of practice. - Assist patients and or caregivers in achieving compliance and improving adherence to plan of care notifying RN/SW or provider of issues and collaborating with multidisciplinary team members (primary care physician, social workers, pharmacists, home visit providers, etc) based on the patient's established plan of care. - Coach's patients, family and/or caregivers about the disease process including how to recognize signs and symptoms of worsening disease and next steps. Based on care plan or program criteria, identifies appropriate cases to discontinue from the program and collaborates with SW and RN to document rationale accordingly. - Serves as an advocate and liaison between patient/family and physician, hospital staff, members of the health care team, clinic care coordinators, and community resources. - Monitors member's compliance with scheduling and keeping PCP and specialist appointments identifying patterns of nonadherence and coordinates scheduling of needed member appointments. - Assists patients with navigating the healthcare system to minimize fragmentation in services, obtain timely care and appropriate access to providers, services and necessary procedures, escalating patients as per scope of practice. ***This position is work from home in California, with a preference for candidates residing in the Ventura region. Job Requirements Minimum Qualifications: - 2 years relevant experience or advanced degree required.- Graduate of an accredited LVN school.- Clear and current CA Licensed Vocational Nurse (LVN) license.- Excellent computer skills and ability to learn new systems- Strong organizational (time management) and interpersonal skills- Ability to handle multiple priorities with strong attention to detail- Ability to communicate effectively using written and verbal skills. Proficient in email communications and internet usage along with basic use of Microsoft Excel and Word- Knowledge of information technology to evaluate care effectiveness (care process, outcomes and cost)- Ability to work autonomously within a matrix environment without direct supervision or support Preferred Qualifications: - Previous care coordination experience strongly preferred. - 5+ years experience preferred. - Disease management experience a plus. - Proficiency with EHR's a plus. - Experience with Google Workspace a plus. - Bilingual in English/Spanish preferred.

We’re building a world of health around every individual — shaping a more connected, convenient and compassionate health experience. At CVS Health®, you’ll be surrounded by passionate colleagues who care deeply, innovate with purpose, hold ourselves accountable and prioritize safety and quality in everything we do. Join us and be part of something bigger – helping to simplify health care one person, one family and one community at a time. Position Summary The Case Management Coordinator (i.e. CC) utilizes critical thinking and judgment to collaborate and inform the case management process. The Case Management Coordinator facilitates appropriate healthcare outcomes for members by providing assistance with appointment scheduling, identifying and assisting with accessing benefits and education for members through the use of care management tools and resources. Fundamental Components - Evaluation of Members: Through the use of care management tools and information/data review, conducts comprehensive evaluation of referred member's needs/eligibility and recommends an approach to case resolution and/or meeting needs by evaluating member's benefit plan and available internal and external programs/services. - Identifies high risk factors and service needs that may impact member outcomes and care planning components with appropriate referral to clinical case management or crisis intervention as appropriate. - Coordinates and implements assigned care plan activities and monitors care plan progress. - Enhancement of Medical Appropriateness and Quality of Care: Using holistic approach, consults with case managers, supervisors, Medical Directors and/or other health programs to overcome barriers to meeting goals and objectives; presents cases at case conferences to obtain multidisciplinary review in order to achieve optimal outcomes. - Identifies and escalates quality of care issues through established channels. - Utilizes negotiation skills to secure appropriate options and services necessary to meet the member's benefits and/or healthcare needs. - Utilizes influencing/motivational interviewing skills to ensure maximum member engagement and promote lifestyle/behavior changes to achieve optimum level of health. - Provides coaching, information, and support to empower the member to make ongoing independent medical and/or healthy lifestyle choices. - Helps member actively and knowledgeably participate with their provider in healthcare decision-making. - Monitoring, evaluation and documentation of care: Utilizes case management and quality management processes in compliance with regulatory and accreditation guidelines and company policies and procedures. Remote Work Expectations - This a remote role, candidates must have a dedicated workspace free of interruptions. - Dependents must have separate care arrangements during work hours, as continuous care responsibilities during shift times are not permitted. Required Qualifications - 2+ years experience in behavioral health or social services - Candidate must have the ability to work 8:00 AM - 5:00 PM in assigned market time zone - 2+ years of experience with Microsoft Office Applications (Word, Excel, Outlook) - Candidates must have a dedicated workspace free of interruptions - Dependents must have separate care arrangements during work hours, as continuous care responsibilities during shift times are not permitted Preferred Qualifications - Case management and discharge planning experience - Managed care experience Education - Bachelor's Degree or non-licensed master level clinician with either degree being in behavioral health or human services preferred (psychology, social work, marriage and family therapy, counseling) or equivalent experience (REQUIRED) Anticipated Weekly Hours 40 Time Type Full time Pay Range The typical pay range for this role is: $21.10 - $36.78 This pay range represents the base hourly rate or base annual full-time salary for all positions in the job grade within which this position falls. The actual base salary offer will depend on a variety of factors including experience, education, geography and other relevant factors. This position is eligible for a CVS Health bonus, commission or short-term incentive program in addition to the base pay range listed above. Our people fuel our future. Our teams reflect the customers, patients, members and communities we serve and we are committed to fostering a workplace where every colleague feels valued and that they belong. Great benefits for great people We take pride in our comprehensive and competitive mix of pay and benefits – investing in the physical, emotional and financial wellness of our colleagues and their families to help them be the healthiest they can be. In addition to our competitive wages, our great benefits include: - Affordable medical plan options, a 401(k) plan (including matching company contributions), and an employee stock purchase plan. - No-cost programs for all colleagues including wellness screenings, tobacco cessation and weight management programs, confidential counseling and financial coaching. - Benefit solutions that address the different needs and preferences of our colleagues including paid time off, flexible work schedules, family leave, dependent care resources, colleague assistance programs, tuition assistance, retiree medical access and many other benefits depending on eligibility. For more information, visit https://jobs.cvshealth.com/us/en/benefits We anticipate the application window for this opening will close on: 04/12/2026 Qualified applicants with arrest or conviction records will be considered for employment in accordance with all federal, state and local laws.

This description is a summary of our understanding of the job description. Click on 'Apply' button to find out more. Role Description The Clinical Delivery department at Care Access offers innovative solutions to sites and study teams to optimize site performance and increase study access to patients through multiple service lines. The Project Lead, Clinical Delivery (PL) serves a critical role in the delivery of client projects of one or more service lines as the ultimate driver of project success. The PL acts as a liaison between client and the Care Access team to communicate project scope and priorities, escalate issues, manage performance, and provide the highest level of customer service. The PL is ultimately accountable for client satisfaction, project delivery, and budget management. This is a senior level individual contributor role with the expectation that the PL has strong working knowledge of and experience in the clinical research industry. How You'll Make An Impact - Project manage the end-to-end lifecycle of Clinical Delivery projects—particularly trials with Central Clinical Services or Future of Medicine enabled. - Develop project plans and strategies for successful delivery of results. - Make operational and tactical recommendations and adjustments as needed to deliver the outcomes expected by the client. - Manage the scope of work, objectives, quality, and deliverables and other activities of assigned projects. - Make decisions that drive the success of the project and optimize the experience for the client. - Manage project budget to deliver value to client and meet financial goals of company, including monthly invoicing and forecasting. - Coordinate project activities for study team and clients to ensure project milestones and deliverables are met. - Communicate with client and project teams to implement and monitor impact of the services, project strategy, and tactical plans. - Serve as primary operational point of contact for client and build strong rapport with them. - Host regular calls with clients to present project progress including KPIs and other metrics, escalation, and adaptations to strategy. - Prepare meeting agendas and circulate meeting minutes, follow-up on action items for self and teammates. - Track quality metrics regarding the performance of the team, work with management to correct concerning trends. - Analyze and understand study protocols and how Clinical Delivery services can optimize study performance, then manage that optimization. - Support continuous improvement to ensure quality measures are met and improving overall capability. - Develop and implement risk management plans. - Identify expanded and new services for Clinical Delivery to support industry needs and help build them. - Collaborate with other PLs to ensure a consistent, high quality delivery of projects by the holistic department. Qualifications - Able to develop project strategy and implement it tactically. - Strong ability to develop rapport with clients. - Demonstrated project management experience. - Ability to influence effectively both internally and externally and get work done through others. - High attention to detail, ability to meet deadlines and respond to requests in a timely manner. - Handles pressure, juggles multiple competing responsibilities simultaneously, and works well with a diverse group of stakeholders. Displays professionalism at all times. - Advanced communication skills both verbally and in writing. - Able to speak to all levels of an organization. - Proficient with Microsoft Office applications (Word, Outlook, Teams, and Excel). - Understand when issues require escalation. - Proficient in research terminology and basic medical terminology. - Understand the overall clinical development paradigm and excellent working knowledge of government regulations, GCP, and ALCOA-C. - Strong organization and time management skills. - Critical thinker and problem solver. - Ability to work independently in a fast-paced, remote environment with minimal supervision. - Must have a client service mentality. - Proper home office set-up including a private space for client communication and high-speed internet (at minimum: 100MB up and 15 MB down, 5 GHz router). Requirements - A minimum of 5 years of relevant work experience in clinical research, project management, and/or client relationship management. - College degree or equivalent of education and experience. - Clinical research experience. Benefits - Paid Time Off (PTO) and Company Paid Holidays. - 100% Employer paid medical, dental, and vision insurance plan options. - Health Savings Account and Flexible Spending Accounts. - Bi-weekly HSA employer contribution. - Company paid Short-Term Disability and Long-Term Disability. - 401(k) Retirement Plan, with Company Match.

• Provide end-to-end operational leadership for complex, multi-regional clinical trials from start-up through close-out, ensuring delivery on time, within budget, and in compliance with global regulations and company SOPs • Lead cross-functional study teams and drive alignment across Clinical Development, Regulatory, Biometrics, and external partners • Develop and execute enrollment, site management, and monitoring strategies to ensure high-quality trial conduct and performance • Oversee CRO and vendor performance, including KPI management, monitoring quality oversight, document review and approval, and vendor selection support • Partner with Data Management and Medical to conduct ongoing data review and ensure timely query resolution • Develop and manage key study documents and operational tools, including protocols, informed consent forms, project plans, budgets, and study materials. • Lead study-related training for investigators, site personnel, and internal teams. • Proactively identify, assess, and escalate operational risks with mitigation strategies and clear recommendations. • Mentor and support junior clinical operations staff, including potential dotted-line management responsibilities. • Travel up to 10–20% to support regional study oversight and site engagement