• Design, implement, and maintain scalable, resilient infrastructure to support Sword Health’s high-demand applications and services. • Automate and streamline deployment processes, CI/CD pipelines, and routine maintenance tasks to enhance efficiency and reduce downtime. • Monitor and optimize system performance, proactively identifying and resolving issues to ensure high availability and reliability. • Collaborate closely with development, data, and security teams to ensure seamless integration of infrastructure and code changes. • Drive security best practices by implementing and managing access control, network security, and compliance-related policies across the infrastructure. • Lead incident response and troubleshooting for infrastructure-related issues, ensuring rapid and effective resolution to maintain service continuity. • Mentor and guide junior team members, sharing DevOps best practices and fostering a culture of continuous learning and improvement within the team. • Stay up-to-date with industry trends and emerging technologies, bringing innovative solutions to Sword Health’s DevOps processes and toolchains.

• Collaborate with various engineering teams in ClickHouse to design and implement scalable, secure, and highly available systems for ClickHouse. • Establish and manage service level objectives (SLOs) and service level agreements (SLAs) for ClickHouse Cloud. • Ensure all the infrastructure components in ClickHouse Cloud (including Data Plane, Control Plane, ClickHouse Core, etc) have monitoring and alerting in place to ensure timely detection and resolution of incidents. • Enhance and refine incident response processes and post-mortem analysis for any outages in ClickHouse Cloud including working with the support team to communicate to the impacted customers. • Continuously improve the reliability and performance of our ClickHouse services. • Plan, enable, and drive Chaos initiatives across Engineering teams, based upon internal priorities. • Manage on-call processes to respond to performance and reliability issues, and establish best practices for coordinating escalation to resolve issues and minimize downtime.

• Collaborate with various engineering teams in ClickHouse to design and implement scalable, secure, and highly available systems for ClickHouse. • Establish and manage service level objectives (SLOs) and service level agreements (SLAs) for ClickHouse Cloud. • Ensure all the infrastructure components in ClickHouse Cloud (including Data Plane, Control Plane,ClickHouse Core, etc) have monitoring and alerting in place to ensure timely detection and resolution of incidents. • Enhance and refine incident response processes and post-mortem analysis for any outages in ClickHouse Cloud including working with the support team to communicate to the impacted customers. • Continuously improve the reliability and performance of our ClickHouse services. • Plan, enable, and drive Chaos initiatives across Engineering teams, based upon internal priorities. • Manage on-call processes to respond to performance and reliability issues, and establish best practices for coordinating escalation to resolve issues and minimize downtime.

• Perform system updates (deployments) using the project-specific technologies; • Develop complex scripts to automate project deployments or any other tasks the project deems necessary to automate; • Monitor systems and applications using project-defined technologies, analyze complex data obtained, and perform advanced configurations in the monitoring tools; • Define architecture in terms of documentation and technology; • Use cloud computing platforms and provision basic cloud resources and services, both manually and through automation; • Develop medium-complexity web tools for internal project use; • Document processes and technical solutions according to project needs; • Analyze and resolve critical software and infrastructure incidents in the system; • Automate the build process; • Analyze and isolate defects identified during solution testing, identify root causes, and propose solutions to meet software quality processes; • Create supplementary documentation according to project needs; • Implement new software development procedures as needed, describing methods and their operation in standardized sequences according to the quality assurance system, aiming for continuous improvement; • Act as a knowledge multiplier by providing technical support to the team.