WHO WE’RE LOOKING FOR This role manages and scales a B2B call center sales team, ensuring it is revenue-driving and operationally sound. The Call Center Manager owns team effectiveness, execution, KPI accuracy, and revenue outcomes, while providing leadership with clear visibility into performance, execution gaps, and opportunities for improvement across people, process, and results. You’ll provide daily oversight, coaching, and performance management—bringing structure, accountability, and clarity to a team that thrives with strong leadership. WHAT YOU'LL DO - Manage daily performance and execution of the call center sales team - Coach, train, and develop reps through live call monitoring and recorded call reviews - Build performance plans and hold reps accountable to activity and conversion targets - Hire, onboard, and train new sales representatives as the team scales - Own KPI tracking, reporting accuracy, and CRM data integrity - Ensure consistent execution against call volume, account creation, and conversion goals - Drive revenue growth and retail door expansion through disciplined execution - Review department financials and profitability to assess program effectiveness - Identify execution gaps and implement corrective actions quickly - Improve call center processes to increase efficiency and performance - Provide consistent weekly (and at times daily) performance updates to leadership - Translate activity and performance data into actionable insights - Partner closely with field sales, online sales, and in-market teams to align efforts - Participate in quarterly planning and objective setting for the call center program - Serve as the point person for call center performance across leadership and analytics WHAT YOU’LL BRING - Minimum 5 years of call center management experience - B2B call center leadership experience (required) - Proven experience managing sales teams selling to retailers - Demonstrated ownership of revenue outcomes, not just activity metrics - Hands-on experience owning KPIs, reporting accuracy, and CRM data integrity - Experience hiring, onboarding, and scaling call center sales teams - Track record of improving or turning around underperforming sales teams - Strong working experience with CRM platforms (Pipedrive, Shopify, Repsly, or comparable systems) - Proficiency with Microsoft Suite (Excel, PowerPoint, Outlook) - Ability to operate in a high-performance, metrics-driven environment with clear accountability PREFERRED QUALIFICATIONS - Experience in CPG, retail, or consumer packaged goods environments - Familiarity with CRM and sales enablement tools - Experience working in fast-paced, ambiguous, or high-growth settings - Strong cross-functional collaboration skills - Demonstrated initiative, ownership, or leadership beyond core responsibilities - Outgoing, analytical, and adaptable leadership style

We’re building a world of health around every individual — shaping a more connected, convenient and compassionate health experience. At CVS Health®, you’ll be surrounded by passionate colleagues who care deeply, innovate with purpose, hold ourselves accountable and prioritize safety and quality in everything we do. Join us and be part of something bigger – helping to simplify health care one person, one family and one community at a time. Position Summary **Must reside in Ohio** Coordinates comprehensive medical services to support quality effectiveness of the organization's health care services. Handles member calls regarding services and builds, researches, and enters member information into systems. Communicates with providers to obtain clinical information and enhance the effectiveness of medical management services. - Supports comprehensive coordination of medical services including intake, screening, and referrals to Aetna Better Health. - Promotes/supports quality effectiveness of Healthcare Services. - Performs intake of calls from members or providers regarding services via telephone, fax, EDI. - Utilizes Aetna system to build, research and enter member information. - Screens requests for appropriate referral to medical services staff. - Approve services that do not require a medical review in accordance with the benefit plan. - Performs non-medical research including eligibility verification, COB, and benefits verification. - Maintains accurate and complete documentation of required information that meets risk management, regulatory, and accreditation requirements. - Promotes communication, both internally and externally to enhance effectiveness of medical management services (e.g., claim administrators, Plan Sponsors, and third party payers as well as member, family, and health care team members respectively) - Protects the confidentiality of member information and adheres to company policies regarding confidentiality. - Communicate with Aetna Case Managers, when processing transactions for members active in this Program. - Supports the administration of the precertification process in compliance with various laws and regulations and/or NCQA standards, where applicable, while adhering to company policy and procedures. - Places outbound calls to providers to provide information or obtain clinical information for approval of medical authorizations. - Uses Aetna Systems such as MedCompass, QNXT, ProFAX and ProPAT. - Communicates with Aetna Nurses and Medical Directors when processing transactions for members active in this Program. - Sedentary work involving significant periods of sitting, talking, hearing, and keying. - Work requires visual acuity to perform close inspection of written and computer-generated documents as well as a PC monitor. Required Qualifications - 1-2 years’ experience working as a medical assistant, office assistant or other clinical/equivalent experience. -Call center experience is preferred, 1-2 years Preferred Qualifications - Prior authorization experience, 1-2 years Education High School Diploma, GED Anticipated Weekly Hours 40 Time Type Full time Pay Range The typical pay range for this role is: $17.00 - $28.46 This pay range represents the base hourly rate or base annual full-time salary for all positions in the job grade within which this position falls. The actual base salary offer will depend on a variety of factors including experience, education, geography and other relevant factors. This position is eligible for a CVS Health bonus, commission or short-term incentive program in addition to the base pay range listed above. Our people fuel our future. Our teams reflect the customers, patients, members and communities we serve and we are committed to fostering a workplace where every colleague feels valued and that they belong. Great benefits for great people We take pride in our comprehensive and competitive mix of pay and benefits – investing in the physical, emotional and financial wellness of our colleagues and their families to help them be the healthiest they can be. In addition to our competitive wages, our great benefits include: - Affordable medical plan options, a 401(k) plan (including matching company contributions), and an employee stock purchase plan. - No-cost programs for all colleagues including wellness screenings, tobacco cessation and weight management programs, confidential counseling and financial coaching. - Benefit solutions that address the different needs and preferences of our colleagues including paid time off, flexible work schedules, family leave, dependent care resources, colleague assistance programs, tuition assistance, retiree medical access and many other benefits depending on eligibility. For more information, visit https://jobs.cvshealth.com/us/en/benefits We anticipate the application window for this opening will close on: 03/31/2026 Qualified applicants with arrest or conviction records will be considered for employment in accordance with all federal, state and local laws.

Call Center Representative - Roadside Assistance As a remote, work from home AAA Roadside Assistance Call Center Representative, you are the first point of contact for our valued members facing distress on the roads. As part of a fast-paced 24/7 operation, you'll have the rewarding opportunity to deliver a totally satisfying member experience by ensuring members are heard, understood, and given the immediate attention they deserve. To empower you in this crucial role, we provide comprehensive training, equipping you with the knowledge needed to deliver legendary service. - Starting Pay: $18.85/hour, with a scheduled pay increase after 6 months - Weekend Shift Differential: earn an additional 10% = $20.74 per hour - Bilingual Fluency: receive an additional $1.00/hour for English/Spanish fluency (assessment provided) - Tenure-Based Growth: scheduled pay increases up to $2.25 between 6–18 months, based on tenure and maintaining good standing - Monthly Incentive Program: additional earning potential after 6 months, tied to performance and tenure - Advancement Opportunities What You Will Do: - Field incoming calls from members requiring emergency roadside assistance including services such as towing, locksmith, fuel, battery, and minor mechanical issues. - Understand the nature of the member’s distress, ensuring their immediate safety, and document the details promptly and accurately. - Maintain a compassionate and composed demeanor, especially during high-intensity calls. - Relay critical information to the internal and external teams to expedite the dispatching process. - Work collaboratively with the team to ensure the smooth operation of our Emergency Roadside Service. - Succeed in a structured environment where performance goals are set and measured, driving member satisfaction. Work-From-Home Requirements: - Dedicated, quiet workspace without interruptions. - You must have the ability to directly connect to ISP via Ethernet (No DSL, Satellite, Hot Spots, etc). Modem/Router must be in the same room as the computer equipment with a minimum of 25 mbps download and 5 mbps upload. A company-provided computer and partial internet reimbursement are included to support the reasonable cost of your connectivity. - Demonstrated ability to uphold productivity and confidentiality in a remote setting. - Regular attendance in virtual team meetings and training sessions. - Availability during standard business hours and flexibility for possible shift adjustments. What You Will Need: - Prior customer service experience. Call Center experience is preferred. Bilingual skills, especially in Spanish, are a plus. - Ability to provide excellent customer service and thrive in a high-volume call environment. - Excellent communication skills, both verbal and written. - Empathy and a strong desire to help those in distress. - Advanced computer and multi-tasking skills with the ability to talk and type at the same time and navigate multiple systems and screens. - Comprehensive understanding of maps, GPS systems, and traffic safety rules. - Proficiency in Microsoft Teams and Outlook. - High School diploma, GED or equivalent. Remarkable benefits: • Health coverage for medical, dental, vision • 401(K) saving plans with company match • Tuition assistance • Floating holidays and PTO for community volunteer programs • Paid parental leave • Wellness programs • Employee discounts (membership, insurance, travel, entertainment, services and more!) Auto Club Enterprises is the largest club within the national AAA federation. We have nearly 17,000 employees in 24 states helping more than 18 million members. The strength of our organization is our employees. Bringing together and supporting different cultures, backgrounds, personalities, and strengths creates a team capable of delivering legendary, lifetime service to our members. When we embrace our diversity – we win. All of Us! With our national brand recognition, long-standing reputation since 1900, and constantly growing membership, we are seeking career-minded, service-driven professionals to join our team. Through dedicated employees we proudly deliver legendary service and beneficial products that provide members peace of mind and value.” AAA is an Equal Opportunity Employer Our organization participates in E-Verify

Job Type: Regular Scheduled Hours: 40 Job Summary: Reports to the Patient Access Manager or Clinical Patient Access Manager, the Patient Access Specialist III is primarily responsible successfully managing large amounts of inbound and outbound calls. The Patient Access Specialist III ensures all pertinent medical information and care needs for patients are identified, documented and communicated to the provider. Collection of accurate demographic and insurance information from patients is equally important to facilitate a successful patient revenue cycle. Based on the operations, this position may be responsible for a variety of duties, including collecting and handling payments, providing customer service, entering accurate and thorough data into EMR, test scheduling, referral processing, and other duties as assigned. Job Description: Job Title: Patient Access Specialist I- Call Center BENEFITS: - Work from Home Opportunity after training (Equipment Provided) - Paid Time Off - Medical, Dental, and Vision - 403b with Match - Opportunity for Growth DUTIES AND RESPONSIBILITIES: - Comply with scheduling of patients and release of medical information processes to stay compliant with OSHA/CLIA/HIPAA. - Schedules appointments for patients. Uses manual/computerized system to match physician/clinician availability with patient’s preferences in terms of date and time. Communicates as needed with physicians/clinicians and other staff about any patient concerns/issues related to scheduling. - Verifies patient demographic information. - Verifies current insurance and ensuring current updates in the practice management system. - Provide information and resolve issues from patients/family members and insurance companies with empathy and compassion. - Collects co-pays, self pays, and outstanding balances. - Communicate in an effective and professional manner with payors, patients/family members, physicians, support employees, co-workers, and management. - Ensures all information on the patient appointment is complete, accurate, and ready for charge entry. - Ensures completion of referral process, outpatient test scheduling, and pre-certification. - Files and distributes all patient information and incoming mail. - Ensures accurate and timely distribution of patient requests. - Works with central billing office and physicians/clinicians as needed in a timely manner on all requests. - Completes all paper/electronic medical records reports. - Uses customer service principles and techniques to deal with patients calmly and pleasantly. - Updates the practice management system with new patient demographics. - Other duties and responsibilities as assigned are complete on a timely, thorough and accurate basis. EDUCATION: Minimum: High School Diploma/G.E.D. Desired: Medical Office Experience YEARS OF EXPERIENCE: Less than 3 years of experience in a medical practice, customer service or revenue cycle department LICENSES AND CERTIFICATIONS: None FLSA Status: Non-Exempt Right Career. Right Here. If you have a passion for taking care of the community and are interested in Healthcare, you will take pride in the level of care we provide at St. Elizabeth. We take care of patients and each other. St. Elizabeth Physicians is an equal opportunity employer and will not discriminate on the basis of race, color, sex, religion, national origin, ancestry, disability, age or any other characteristic that is protected by state or federal law.