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Morley is a privately held company specializing in business process outsourcing, exhibits and displays, and meeting and incentives. This company serves Fortune 500 corporations fro
Vehicle Processing Clerk
Location
United States
Posted
95 days ago
Salary
0
Seniority
Mid Level
No structured requirement data.
Job Description
Vehicle Processing Clerk
Morley
This description is a summary of our understanding of the job description. Click on 'Apply' button to find out more. Role Description Location: Remote – Michigan residents Do you have a great eye for detail and a talent for figuring things out? Bring your customer service mindset and a willingness to learn. We'll train you on everything you need to know. No auto experience needed! As a remote Vehicle Processing Clerk (Disposition Coordinator) at Morley, you’ll help people across the country return vehicles to the auto manufacturer. You'll be a friendly contact who makes sure every case contains proper documentation. Because of the work you do, you'll help people through what can be a trying time, making it go as quickly and easily as possible. What Can I Expect? - We make sure you have the tools you need to be able to do your job right and be connected with your team. - Our reacquired vehicle management team is one of the strongest in the business at handling vehicle buybacks. - We have the processes and relationships in place to make sure that our team can do this smoothly. - You'll find steady work, supportive leaders, strong benefits, and advancement opportunities here. What You'll Do: - Communicate with clients, customers, lien holders, dealerships, and appropriate state agencies and suppliers to complete vehicle repurchases. - Handle both inbound and outbound communications (phone, email, mail). - Secure required documentation by contacting appropriate parties to expedite the return of repurchase documents. - Expedite and track case handling through documentation systems. - Meet required metrics. - Handle multiple cases simultaneously within guidelines. - Offer timely and accurate solutions through inbound and outbound conversations (including phone calls, chats, emails, and other communications as needed) while keeping a positive and upbeat attitude. Qualifications - Excellent multitasking, analytical and problem-solving skills. - Microsoft Office skills. - High school diploma or equivalent. - One or more years of customer service experience (previous call center work, retail, restaurant, fast food, hotel or any role where you interacted with customers). Requirements - Able to work shifts within the center's hours of operation: - Monday to Friday (no weekends!) - Primary shift: 8 a.m. - 5 p.m. Eastern time - Rotational shift 2-4 times per month: 11 a.m. - 8 p.m. Eastern time - Michigan resident. - Secluded and distraction-free work environment. - Required internet setup: - High-speed internet delivered through a wired provider (cable or fiber). - Computer must be physically connected to your modem/router using an Ethernet cable. - Wireless, 5G and satellite connections are not supported. Benefits - Medical and prescription coverage. - Dental and vision insurance. - Paid time off. - Associate wellness program with rewards for annual checkups. - Programs to quit tobacco use and manage chronic conditions (e.g., diabetes, asthma). - 401(k) with match. - Flexible spending account (FSA). - Life insurance. - Company-paid short- and long-term disability insurance. - 24/7 online access to doctors through Teladoc. - 24/7 nurse help desk. - Patient advocacy with free 24/7 support for benefit questions and claims. - Guidance for family, financial and estate planning (including wills).
Job Requirements
- Excellent multitasking, analytical and problem-solving skills.
- Microsoft Office skills.
- High school diploma or equivalent.
- One or more years of customer service experience (previous call center work, retail, restaurant, fast food, hotel or any role where you interacted with customers).
- Able to work shifts within the center's hours of operation:
- Monday to Friday (no weekends!)
- Primary shift: 8 a.m. - 5 p.m. Eastern time
- Rotational shift 2-4 times per month: 11 a.m. - 8 p.m. Eastern time
- Michigan resident.
- Secluded and distraction-free work environment.
- Required internet setup:
- High-speed internet delivered through a wired provider (cable or fiber).
- Computer must be physically connected to your modem/router using an Ethernet cable.
- Wireless, 5G and satellite connections are not supported.
Benefits
- Medical and prescription coverage.
- Dental and vision insurance.
- Paid time off.
- Associate wellness program with rewards for annual checkups.
- Programs to quit tobacco use and manage chronic conditions (e.g., diabetes, asthma).
- 401(k) with match.
- Flexible spending account (FSA).
- Life insurance.
- Company-paid short- and long-term disability insurance.
- 24/7 online access to doctors through Teladoc.
- 24/7 nurse help desk.
- Patient advocacy with free 24/7 support for benefit questions and claims.
- Guidance for family, financial and estate planning (including wills).
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