This description is a summary of our understanding of the job description. Click on 'Apply' button to find out more. Role Description This position is responsible for performing detailed fraud monitoring and investigation of moderate to complex account activity and client behavior analyses, which includes but is not limited to online banking, wires, ACH, Check, Debit/ATM, and external transfer activity, while ensuring that all department procedures are followed. - May perform general account handling functions such as close account determination, holds, restraints, etc. - Routinely contacts customers and other bank associates to confirm the legitimacy of high-risk transactions prior to occurrence and takes appropriate actions to mitigate the risk to the Bank and the Customer. - Document research findings and actions on cases for possible referrals for Suspicious Activity Reporting, Identity Theft Operations (ITO) and Suspected Financial Abuse. - Analyze fraud cases to identify possible trends and points of compromise and present case analysis to Senior Fraud Operations Analyst and/or Management when needed. - Perform role and responsibilities in adherence to compliance of bank and department operational policies and regulations. Qualifications - College Degree preferred. - 2-3 years work experience in similar setting with financial exposure preferred. - 2+ years of financial fraud prevention and detection experience preferred. Requirements - Analyze and monitor daily reports generated by various fraud detection tools. - Manage Alerts/Cases to ensure alerts and cases are handled timely and case details are documented accurately. - Use internal and external resources to obtain forensic evidence for investigative purposes. - Ensure investigations and resolutions comply with applicable laws, department procedures, Bank policy, and industry leading practices. - Process and analyze Electronic Funds Transfer (EFT) customer fraud claims according to regulatory guidelines. - Serve as branch support and provide guidance regarding unusual, suspected/confirmed fraud, or undesirable activity. - Contact and effectively communicate with customers via multiple channels to validate information and confirm authorization of transactions. - Escalate cases to the Fraud Investigations Unit when applicable. - Remain current with arising fraud trends and activities by attending networking workshops and/or training. - Assist Senior Fraud Operations Analyst and CFD Management in loss, prevention, detection and recovery analysis when needed. - Must be able to travel occasionally as part of the Disaster Recovery Team. - Must be able to work flexible work schedule that may include shift work (i.e late shift up to 8:30PM). - Adhere to and comply with applicable, federal and state laws, regulations and guidance, including those related to anti-money laundering. - Identify and report suspicious activity. Company Description

• Serves as the examiner in charge of Compliance Testing reviews assigned. • Work with the Senior Manager and Department Head to establish the objectives, scope, testing approach and sampling techniques to be utilized during testing. • Schedule and participate in any commencement and exit meetings with business/stakeholders for compliance reviews. • Develop and distribute Announcement and Documentation Request Memos for scheduled reviews. • Perform and oversee compliance tests conducted by Compliance Testing team members. • Meet with the business/stakeholders to ensure the factual accuracy of issues raised. • Prepare “Compliance Draft Review Reports” that summarize results, findings, and recommendations for proposed enhancements for issues noted. • Obtain adequate management action plans with respect to any findings. • Document findings and management responses/action plans in Archer. • Perform follow-up to ensure timely completion of corrective actions and validate closure of issues. • Perform Quality Assurance review of testing conducted by the Compliance Testing Team members. • Assist with the creation and maintenance of departmental Key Performance Indicators and Key Risk Indicators. • Assist with the development of the Annual Compliance Testing Plan. • Assist in the Annual Performance Evaluation of Team Members. • Provide thoughts on continued process improvements and updates to the Compliance Testing Methodology, Procedures and workpaper templates. • Stay informed of changing regulatory requirements and the firm’s business model that might impact the firm’s compliance framework and the Compliance Testing plan. • Complete all required compliance and other firm required training. • Maintain knowledge of and adhere to all applicable internal compliance policies and procedures and other internal policies and procedures applicable to the role.

We currently have opportunities for experienced, self-determined, and highly motivated SIU INVESTIGATORS that would like to join our team of professionals in our efforts to deter and combat insurance fraud. We have several work from home, part-time and full-time hourly positions available in our rapidly expanding Special Investigations Unit. This work from home position requires travel within the designated city in the advertised city and state. VRC is seeking qualified candidates to conduct multi-line insurance investigations suspected of insurance fraud or other irregularities as requested by our clients by obtaining in-person interviews; identifying, collecting and preserving relevant evidence and documenting all findings into a clear, concise and timely investigative report. SIU investigates auto, property, Workers’ Compensation, and liability claims of varying complexity in which specific indicators have been identified; and coordinates with law enforcement and / or the state fraud bureaus for regulatory compliance and criminal prosecutions. The successful candidate will have related experience in one or more of the follow areas: A minimum of 5-10 years of experience as a: - Private Investigator / SIU Investigator - Claims Adjuster - Law Enforcement - Military Police / CID - Or other related investigative fields Core Duties & Responsibilities: - Ability to investigate multiple insurance lines of business for potential fraud - Conduct phone or in-person recorded statements with insureds, claimants, and witnesses - Provide daily updates regarding current files - Conduct scene investigations - Obtain investigative photographs - Maintain and report investigative expenses - Completes detailed and accurate investigative reports Applicants must meet the following requirements: - Excellent verbal and written communication skills - Ability to analyze information, develop logical questions and accurately report findings - Proficiency in Microsoft Office programs - Excellent time management skills - A customer service focus - A strong desire to learn and work as a team - Be willing to travel - Possess a valid driver’s license and provide MVR - Current Private Investigator license may be required in some states - Must pass a drug test, and pre-employment testing - Upon hiring, paid formal training is provided. Benefits: VRC provides their investigators with necessary equipment and comparable pay to include drive time, above normal commute mileage reimbursement, company paid licensing fees in most states and allowance for non-reimbursed business expenses. VRC also offers medical, dental, vision, disability benefits, as well as paid vacation, and a 401K/Profit Sharing retirement plan. Compensation: VRC employees are paid on a bi-weekly basis. Investigators are paid a competitive hourly wage to commensurate with experience between $30 - $35 per hour. For more information and to apply, please visit our web site located at https://vrcinvestigations.com/

• Investigate PEP/MSB/CRB alerts to determine if the watchlist person and the TD customer are the same person • Review TD source systems and online sources to make determinations • Conduct investigations of moderate complexity for both internal and external cases • Recommend for demarket and/or freezing accounts by the appropriate investigative unit • Provide QA/review and mentorship of a team