Established in 1985, The ALS Association is the only national nonprofit organization fighting ALS on every front. By leading the way in global research, providing assistance for people with ALS through a nationwide network of chapters, coordinating multidisciplinary care through certified clinical care centers, and fostering government partnerships, The Association builds hope and enhances quality of life while aggressively searching for new treatments and a cure. *This is a remote position based out of Charleston, SC* POSITION SUMMARY: The Care Services Manager is responsible for developing professional and community relationships that will enable the Association to provide care and support to those living with ALS. As the Care Services Manager you will be responsible for the management of care services program which may include but not limited to ensuring the uniform delivery of high quality, consistent services for individuals with ALS and their families and/or supervising of care services staff within an assigned territory area. The Care Services Manager will also facilitate education, information, benefit, and clinical resource navigation assistance to persons diagnosed with ALS and caregivers. ESSENTIAL DUTIES AND RESPONSIBILITIES: - Conduct specialized care consultations and needs assessment for people living with ALS caregivers, and families in a variety of settings including virtual visits, by phone/email, in clinic, at support groups and at home visits, when appropriate - Actively manage a portfolio of patients, assuring patient and caregiver needs are met within the capabilities of The Association - Provide information on services and resources and printed/electronic educational materials available to persons with ALS and their families - Coordinate referrals to ALS Association programs as well as healthcare providers and community agencies - Facilitate resource support group meetings, engage participants, and schedule speakers as appropriate to meet the needs of the group - Work with Managing Director Care Services/Care Services Director, and care services staff, to manage relationships with each multidisciplinary clinic and maintain strong communication with clinic staff - Collaborate with the Managing Director Care Services/Care Services Director to evaluate care services programs for effectiveness and desired outcomes. - Ensure database is used consistently within territory and established standard operating procedures are followed within territory - Ensure reports, including statistical, outcome, and other metrics are accurate and timely - Offer recommendations concerning current or future programs. - Work with Managing Director Care Services/Care Services Director to establish strategic community and professional partnerships and collaborations - Work with Managing Director Care Services/ Care Services Director to identify and resolve operational and service barriers within the territory - Assist Managing Director Care Services/Care Services Director as assigned - Ability to travel as required or requested - Performs other related duties as assigned by management SUPERVISORY RESPONSIBILITIES - This job has no supervisory responsibilities. QUALIFICATIONS: - Bachelor’s degree in social work, health administration, public health, nursing, or a related area required, Master’s preferred. - Minimum of 3-5 years of related professional experience, including direct care, case management and leadership or management experience - Demonstrated ability to utilize management skills such as problem-solving, solid reasoning, critical thinking, budget/program planning, performance improvement, organizational planning, implementing, and monitoring performance standards - Knowledge of ALS is a plus, but not required - Experience with progressive neurodegenerative disease - Knowledge of Medicare, Medicaid, patient assessments skills, planning and case management preferred - Skilled communicator, with superior interpersonal, verbal, and written skills - Able to handle confidential information and maintain high confidentiality - Excellent organization skills and attention to detail - Display strong work ethic, personal integrity, empathy. - Proficiency in Microsoft Office Suite. Salesforce and database experience a plus - Ability to work independently with little supervision; must be a self-starter - Ability to manage multiple projects simultaneously - Excellent customer service skills - Ability to drive locally and travel nationally on Association business is required. - Ability to work occasional evenings and/or weekends for Association business and events. PAY TRANSPARENCY: The ALS Association’s pay range for this position is $50,649 - $79,347 annually. The ALS Association has compensation ranges for various work locations throughout the United States, allowing us to compensate employees competitively and consistently in diverse geographic markets. The above-listed listed range shows prospective compensation for this role; the appropriate range will be established by what is eventually determined to be the candidate's primary work location. Various factors, including the complexity and significance of the role, job duties/requirements, relevant experience and abilities, and primary work location, determine individual compensation. Compensation ranges are evaluated and typically adjusted on a regular basis. Offers are made within the compensation range that is in effect at the time of the job offer. The Association may, at its discretion, offer merit-based increases tied to individual performance. The benefits listed may differ depending on employment status with the Association. Healthcare benefits, a 401(k) plan with employer match, short-term and long-term disability coverage, basic life insurance, well-being benefits, paid time off and several paid holidays are available to Association employees, among other benefits. We are an equal opportunity employer, and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity or expression, pregnancy, age, national origin, disability status, genetic information, protected veteran status, or any other characteristic protected by law. The ALS Association endeavors to make www.als.org accessible to any and all users. If you would like to contact us regarding the accessibility of our website or need assistance completing the application process, please email onlineaccommodations@alsa-national.org. This contact information is for accommodation requests only and cannot be used to inquire about the status of applications. The ALS Association highly encourages their employees to be fully vaccinated, as considered per the CDC guidelines, with the COVID-19 vaccination. Requirements to have or obtain a COVID-19 vaccination may be applicable by state, local, and other federal orders or applicable lawful requirements by third-party clinics, vendors, or events attended on ALS Association business. If applicable, proof of vaccination will be required, unless approved for a legally required exemption by The ALS Association.

Established in 1985, The ALS Association is the only national nonprofit organization fighting ALS on every front. By leading the way in global research, providing assistance for people with ALS through a nationwide network of chapters, coordinating multidisciplinary care through certified clinical care centers, and fostering government partnerships, The Association builds hope and enhances quality of life while aggressively searching for new treatments and a cure. *This is a remote position based in Ohio, with a preference for candidates located in Northwest Ohio* POSITION SUMMARY: The Care Services Manager is responsible for developing professional and community relationships that will enable the Association to provide care and support to those living with ALS. As the Care Services Manager you will be responsible for the management of care services programs which may include but not limited to ensuring the uniform delivery of high quality, consistent services for individuals with ALS and their families and/or supervising of care services staff within an assigned territory area. The Care Services Manager will also facilitate education, information, benefit, and clinical resource navigation assistance to persons diagnosed with ALS and caregivers. ESSENTIAL DUTIES AND RESPONSIBILITIES: - Conducts specialized care consultations and needs assessments for people living with ALS caregivers, and families experiencing complex needs/situations or expertise area. - Actively manage a portfolio of clients, assuring client and caregiver needs are met within the capabilities of The ALS Association. May manage field staff in assigned territory to ensure that people living with ALS, caregivers, families are receiving the programs and services they need. - Provide information on programs, services, resources and printed/electronic educational materials and may have responsibility for oversight of program(s). - Coordinate referrals to and partnerships with healthcare providers and community agencies. - Evaluate, facilitate (as needed) and ensure the effectiveness of support groups in meeting the needs of the ALS community. - In collaboration with the CS Director and Managing Director plan the implementation of the program outcomes and evaluation process. - Ensure quarterly contact/engagement with those living with ALS and/or their caregivers. - Document all pertinent engagements with persons living with ALS, family, caregivers, or other healthcare professionals and ensure Care Services staff is documenting all engagements as per Care Services Standards. - Responsible for educating and informing the general public and professionals about the nature of ALS, its management, related research, and the services and mission of The ALS Association. - Serve as a member of the ALS Clinic multidisciplinary team and function as the liaison between the clinic and The Association; develop and maintain clinic relationships through ongoing interactions with clinic directors and team. - Participate in continuing education seminars, workshops, and conferences as available and necessary to gain knowledge on related topics. - Provide mentoring opportunities to new staff. SUPERVISORY RESPONSIBILITIES: - This job has may have supervisory responsibilities. QUALIFICATIONS: - Bachelor’s Degree or related experience in social work, case management, health administration, allied and public health, nursing, or a related area required. - Minimum of 4 years of related professional experience and/or training, or equivalent combination of education and experience. - Demonstrated ability to utilize management skills such as problem-solving, solid reasoning, critical thinking, budget/program planning, performance improvement, organizational planning, implementing, and monitoring performance standards - Knowledge of ALS is a plus, but not required - Experience with progressive neurodegenerative disease - Knowledge of Medicare, Medicaid, patient assessments skills, planning and case management preferred PAY TRANSPARENCY: The ALS Association's pay range for this position is $50,649 - $79,346 annually.The ALS Association has compensation ranges for various work locations throughout the United States, allowing us to compensate employees competitively and consistently in diverse geographic markets. The above-listed listed range shows prospective compensation for this role; the appropriate range will be established by what is eventually determined to be the candidate's primary work location. Various factors, including the complexity and significance of the role, job duties/requirements, relevant experience and abilities, and primary work location, determine individual compensation. Compensation ranges are evaluated and typically adjusted on a regular basis. Offers are made within the compensation range that is in effect at the time of the job offer. The Association may, at its discretion, offer merit-based increases tied to individual performance. The benefits listed may differ depending on employment status with the Association. Healthcare benefits, a 401(k) plan with employer match, short-term and long-term disability coverage, basic life insurance, well-being benefits, paid time off and several paid holidays are available to Association employees, among other benefits. We are an equal opportunity employer, and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity or expression, pregnancy, age, national origin, disability status, genetic information, protected veteran status, or any other characteristic protected by law. The ALS Association endeavors to make www.als.org accessible to any and all users. If you would like to contact us regarding the accessibility of our website or need assistance completing the application process, please email onlineaccommodations@alsa-national.org. This contact information is for accommodation requests only and cannot be used to inquire about the status of applications. The ALS Association highly encourages their employees to be fully vaccinated, as considered per the CDC guidelines, with the COVID-19 vaccination. Requirements to have or obtain a COVID-19 vaccination may be applicable by state, local, and other federal orders or applicable lawful requirements by third-party clinics, vendors, or events attended on ALS Association business. If applicable, proof of vaccination will be required, unless approved for a legally required exemption by The ALS Association.

• Achieve Sales Goals: Deliver principals’ objectives, including volume and sales fundamentals such as merchandising, assortment, pricing, and shelving goals at the assigned customers, all at the lowest cost. • Strategic Planning: Develop a comprehensive Customer Business Plan that aligns with the principals’ business priorities and drives long-term success. • Client Engagement: Personally call on all decision-makers at the customer to present and sell business plans, programs, and concepts that enhance business results. • Cost Management: Achieve results at the lowest possible selling cost while maximizing company revenue through brokerage, commissions, bonuses, contest earnings, and more. Oversee all manufacturers’ expenditures at the customer. • In-Store Presence: Ensure a competitively superior in-store presence in the assigned stores by calling on headquarters, supervisors, and other customer operations personnel for both direct and indirect customers. • Trade Marketing: Manage manufacturers’ trade marketing funds, process direct shipments via the Sales Support Coordinator, and leverage data to sell concepts to the customer. • Budget Adherence: Operate within the designated budget, ensuring efficient use of resources. • Proactive Communication: Maintain open lines of communication with key principals to ensure alignment and collaboration. • Retail Initiatives: Collaborate with Retail Sales Managers on major retail initiatives, including new product introductions, selling drives, and contests. • Market Knowledge: Utilize your knowledge of the customer, market, and principal to involve marketing, technology, and administrative resources in achieving objectives. • Timely Information Sharing: Provide timely information on selling priorities to Retail Sales Managers, supervisors, and shared resources in marketing, technology, and administration. • Team Collaboration: Share information and customer/principal insights with team members to build organizational capacity and drive collective success. • Technology Utilization: Utilize computer systems and technology to achieve the objectives of the Customer Business Plan and continuously develop and maintain skill levels to support the use of Acosta communication systems. • Feedback and Improvement: Provide feedback to the Team Leader and/or General Manager on ways to build organizational capacity and improve business operations. • Special Projects: Complete special projects as requested, contributing to the overall success of the team.

• Leading a team in the testing and commissioning of MV/HV power system apparatus • Management and training of crews • Read and interpret drawings and troubleshoot technical issues • Manage direct reports and delegate tasks • Report preparation and submission • Ensure compliance with safety practices • Discuss trouble details and confirm resolutions