• Own the deployment, health, and continuous improvement of Tulip's multi-cloud, multi-region SaaS environments — including clusters spanning the US, Europe, and Asia • Design and evolve cloud architecture to ensure customer availability, stability, and performance as Tulip scales globally • Own and continuously improve Tulip's CI/CD infrastructure, driving toward a fully automated, human-interaction-free software delivery lifecycle • Build automation tooling and internal systems that reduce operational toil and increase developer velocity — if it can be automated, automate it • Define and maintain observability standards across Tulip's cloud environments, including metrics, alerting, logging, and distributed tracing • Proactively identify performance degradation and capacity risks before they impact customers; lead incident response and drive root cause analysis • Serve as a close partner to application engineering teams throughout the software development lifecycle, providing infrastructure guidance and support • Participate in the on-call rotation and contribute to a culture of continuous improvement through documentation, runbooks, and process iteration

• Own conference and industry event preparedness from scheduling meetings to completing briefing documentation • Lead end-to-end planning for team onsites and industry events, including venue coordination, logistics, and pre-event communication • Coordinate onboarding schedules for new commercial team hires • Manage and optimize calendars for commercial leaders and team cadences (pipeline reviews, monthly and quarterly business reviews, leadership calls) • Own logistics for commercial leaders including travel arrangements, booking meeting rooms, and team events • Use AI to capture weekly sales pipeline meeting notes, identify action items, and track follow-ups • Triage day to day questions and needs from the team • Maintain and organize team Google Drive ensuring folders, links, and files are easy to navigate and up to date • Oversee an outsourced processing team managing a high volume of transactions monthly, ensuring the team follows established processes and maintains pace • Manage our Executive Sponsor program, ensuring meetings are scheduled, tracked, and followed up on

• Conduct thorough analyses of existing processes and workflows to identify inefficiencies. • Gather data and generate insights to support process improvement initiatives. • Develop and implement action plans to streamline processes and enhance service delivery. • Collaborate with cross-functional teams to design, test, and execute process improvements. • Monitor the effectiveness of changes and adjust strategies as needed. • Provide training and support for employees to adopt new processes and tools. • Report on progress and outcomes of improvement initiatives to management.

Were looking for a detail-oriented Remote Planning Coordinator to support clients by organizing plans, coordinating details, and ensuring a smooth, stress-free experience. This role is fully remote and ideal for someone who enjoys helping others, staying organized, and managing multiple tasks. What Youll Do: - Communicate with clients to understand needs and preferences - Coordinate schedules, confirmations, and follow-ups - Provide timely updates and professional support - Ensure accuracy and a high-quality client experience What Were Looking For: - Strong communication and organizational skills - Customer service or coordination experience (preferred, not required) - Comfortable working independently in a remote setting - Must be a citizen of the US, UK, Mexico, Australia and LATAM Why This Role Stands Out: - 100% remote flexibility - Training and ongoing support provided - Growth opportunities available The ideal candidate is reliable, tech-comfortable, and able to work independently while maintaining a strong customer service mindset. Prior experience in customer support, coordination, or planning is helpful but not required, as training and ongoing support are provided.