Job Title: Senior Delivery Manager Location: 100% Remote - anywhere in the Continental U.S. Salary: $140,000/year Note: All advertised positions are salaried and full-time. About Us Friends From The City is a design, research, and engineering company focused on public impact. Our mission is to make digital interactions with government simple, intuitive, and accessible. That means removing barriers like confusing user flows, inaccessible content, and language limitations that prevent people from getting what they need. We build digital products using accessible design, rigorous research, and reliable code. About the Role Like most people in the United States, we count on public digital services to work when it matters. This includes enrolling in healthcare, applying for a small business loan, or renewing a driver’s license. But behind every service that works well is a team making smart, inclusive product decisions. As a Delivery Manager at Friends, you will own delivery for a team building a high-stakes public-facing platform used at government service locations worldwide. Your role is to keep delivery on track, manage risk before it becomes a problem, and make sure the client always knows where things stand.

Job Title: Senior Delivery Manager Location: 100% Remote - anywhere in the Continental U.S. Salary: $140,000/year Note: All advertised positions are salaried and full-time. About Us Friends From The City is a design, research, and engineering company focused on public impact. Our mission is to make digital interactions with government simple, intuitive, and accessible. That means removing barriers like confusing user flows, inaccessible content, and language limitations that prevent people from getting what they need. We build digital products using accessible design, rigorous research, and reliable code. About the Role Like most people in the United States, we count on public digital services to work when it matters. This includes enrolling in healthcare, applying for a small business loan, or renewing a driver’s license. But behind every service that works well is a team making smart, inclusive product decisions. As a Delivery Manager at Friends, you will own delivery for a team building a high-stakes public-facing platform used at government service locations worldwide. Your role is to keep delivery on track, manage risk before it becomes a problem, and make sure the client always knows where things stand.

• Own delivery for initiatives that span multiple engineering teams and systems • Translate technical plans into milestones, sequencing, and clear ownership • Coordinate dependencies to prevent late surprises and delivery bottlenecks • Maintain delivery visibility so tradeoffs happen early, not under deadline pressure • Drive clarification when requirements are incomplete, conflicting, or changing • Identify risks and constraints and guide scope or timeline adjustments • Coordinate release readiness, checks, and rollout timing • Capture post-release issues and feed learnings back into future planning

This description is a summary of our understanding of the job description. Click on 'Apply' button to find out more. Role Description We are seeking a seasoned Senior Project Manager to join our growing Cloud Project Management team. The ideal candidate will have a strong background in project management, preferably within IT and cloud technologies. You will be responsible for planning, executing, and closing projects, ensuring they are completed on time, within scope, and within budget. - Oversee all assigned projects, including setting goals between clients and delivery teams, planning and execution of projects, conducting regular touch-points and coordinating account-related activities as needed. - Develop detailed project plans, including scope, timelines, resources, and budget estimates. - Collaborate with clients and internal teams to gather requirements, manage expectations, and ensure alignment with project goals. - Lead cross-functional project teams, providing guidance, support, and motivation to ensure successful project execution. - Identify potential project risks and develop mitigation strategies to address them proactively. - Track project progress against milestones, using KPIs and reporting tools to assess performance and make data-driven decisions. - Maintain clear and consistent communication with all stakeholders, providing regular updates on project status and addressing any issues that arise. Qualifications - At least 8 years of proven experience in a client-facing Project Manager role, preferably in cloud consulting or related services. - Managed technical projects that consist of 5 or more people and over $500,000 budget. - Ability to leverage multiple Project Management methodologies and/or approaches to drive the best Client experience (Waterfall, Agile, etc.). - Experience in forecasting and budgeting management to drive accuracy in revenue projections to realization. - Exceptional organizational skills with the ability to manage multiple projects simultaneously. - Excellent time management skills and the ability to prioritize tasks, manage projects and ensure they are executed with excellence. - Excellent communication and interpersonal skills, with a focus on building relationships. - Ability to interact with clients at both a business and technical level. Preferred Qualifications - Familiarity with infrastructure modernization, application development and/or data engineering disciplines. - Experience working in a client-facing environment. - Experience working in consulting or professional services. Benefits - 100% remote work. - Equitable Life - Hybrid Plan. - 100% Premium Coverage for the employee and dependents. - Long-Term Disability. - 4% Pension match (employer contribution). - Unlimited Vacations. - Sick Leave. - Paid Holidays. - Parental Leave. - Paid for exams and certifications. - Peer bonus awards. - State of the art laptop and tools. - Equipment & Office Stipend. - Individual professional development plan. - Annual stipend for Learning and Development. - This role may require up to 25% travel, depending on business needs. Base Salary Range The expected base salary range for this position is CAD $131,520 - CAD $157,824 per year, commensurate with experience and qualifications. - In addition to the base salary, the compensation package may include bonuses, commissions, equity, and other incentives. The specific components will vary depending on the role and individual and/or company performance.