Tram Case

• AI System Development : Design and implement AI systems that leverage large language models for legal document processing and analysis • Prompt Engineering : Develop and optimize prompts for effective model interactions in legal contexts • Model Fine-tuning : Fine-tune and adapt models for specialized legal tasks and workflows • Evaluation Framework : Create robust testing and evaluation frameworks to ensure AI system reliability and accuracy • Integration : Work closely with backend teams to integrate AI capabilities into our existing infrastructure • Research & Innovation : Stay current with AI advancements and identify opportunities for applying new technologies

• Own delivery for initiatives that span multiple engineering teams and systems • Translate technical plans into milestones, sequencing, and clear ownership • Coordinate dependencies to prevent late surprises and delivery bottlenecks • Maintain delivery visibility so tradeoffs happen early, not under deadline pressure • Drive clarification when requirements are incomplete, conflicting, or changing • Identify risks and constraints and guide scope or timeline adjustments • Coordinate release readiness, checks, and rollout timing • Capture post-release issues and feed learnings back into future planning

About Us Tram Case is rebuilding the day-to-day systems that power legal services, starting with immigration law. The work is time-sensitive and detail-heavy, and the stakes are real: when operations break down, people wait. Our platform helps legal teams move cases forward with more clarity, fewer handoffs, and less friction—so they can serve more clients without sacrificing quality. We’re growing quickly. That growth shows up as more product lines shipping at once, deeper technical dependencies, and a higher bar for reliability. This role helps us meet that moment. Role Overview Tram Case builds software that legal teams use every day to move cases forward. As the product grows, delivery becomes harder: more teams work in parallel, systems depend on each other in subtle ways, and mistakes are felt immediately by users. This role exists to own delivery across that complexity. As Senior Technical Program Manager, you are responsible for making sure cross-functional initiatives move from planning to production in a controlled, predictable way. You’ll bring structure where requirements are incomplete, keep teams aligned as priorities shift, and surface risks early enough to change course. The goal is not speed at all costs. The goal is steady progress without instability—so teams can focus on building, leadership can make informed decisions, and releases improve workflows instead of disrupting them. Key Responsibilities - Own delivery for initiatives that span multiple engineering teams and systems - Translate technical plans into milestones, sequencing, and clear ownership - Coordinate dependencies to prevent late surprises and delivery bottlenecks - Maintain delivery visibility so tradeoffs happen early, not under deadline pressure - Drive clarification when requirements are incomplete, conflicting, or changing - Identify risks and constraints and guide scope or timeline adjustments - Coordinate release readiness, checks, and rollout timing - Capture post-release issues and feed learnings back into future planning Qualifications - 5+ years owning delivery for complex initiatives in a production SaaS environment - Experience coordinating work across multiple engineering teams and shared systems - Comfortable reading technical plans and challenging assumptions or timelines - Strong judgment around sequencing work, managing dependencies, and making tradeoffs - Proven ability to surface risks early and drive decisions before deadlines force them - Clear, concise written communication for engineers, product, and leadership - Calm, consistent execution when plans change or work slips Nice to Have - Experience delivering platform, infrastructure, or internal tooling initiatives - Background in regulated, high-availability, or reliability-sensitive systems - Hands-on involvement in release coordination for widely used software - Experience supporting AI-assisted workflows in production Perks and Benefits - Remote-First Work Environment: Enjoy the flexibility to work from anywhere, with a remote-first setup that supports work-life balance and productivity. - Competitive Salary: We offer a competitive salary to recognize and reward your skills and contributions. - Unlimited Paid Time Off: Take the time you need with an unlimited PTO policy, empowering you to recharge and maintain balance. - Professional Development: Access resources for growth, including conference passes, online courses, and training programs to support your career advancement. - Home Office Stipend: We provide a budget for setting up your home office with high-quality equipment and tools. - Latest Tech Gear: Receive a top-of-the-line laptop and any necessary peripherals to ensure you have the best tools to do your best work. - Team Retreats and Virtual Events: Participate in team-building retreats and regular virtual gatherings to connect with colleagues and strengthen our culture. - Parental Leave: We offer paid parental leave to support you and your family during this important time.