This description is a summary of our understanding of the job description. Click on 'Apply' button to find out more. Role Description The Claims Support Specialist provides operational support to the claims team by assisting with claim intake, documentation, and communication throughout the claims process. This role helps ensure claims are routed and managed efficiently while supporting adjusters, responding to inquiries, and maintaining organized claim records in a fast-paced environment. Primary Responsibilities - Process First Notice of Loss (FNOL) intake and perform reconciliation to ensure accurate claim setup and documentation. - Review and process expense invoice payments in accordance with internal procedures and claim guidelines. - Manage and maintain ad hoc field assignment bulk spreadsheets, ensuring accurate claim routing and adjuster allocation. - Provide operational support to adjusters by assisting with miscellaneous claim-related administrative tasks. - Monitor and manage multiple shared email inboxes, prioritizing incoming requests and ensuring timely responses. - Handle customer escalations and inquiries via email, providing professional communication and status updates. - Collaborate with internal teams to support ongoing operational initiatives and process improvements. - Assist with special projects and operational tasks as assigned to support departmental goals. Qualifications - Proficiency in Microsoft Word and Excel. - Ability to work independently while knowing when to seek guidance. - Strong organization, communication, and follow-up skills. - Professional and patient communication under pressure. - Demonstrates company core values and positive workplace behavior. Requirements - At least 3 years of experience in a customer-facing or support role. - Claims experience preferred but not required. - Willingness to obtain adjuster license after hire. Important Notice This description outlines the general responsibilities of the role and is not a contract. Duties may change as needed, and reasonable accommodations may be provided when required.

This description is a summary of our understanding of the job description. Click on 'Apply' button to find out more. Role Description This senior level Adjuster position is responsible for investigating and settling transportation first party claims and third-party claims, with an emphasis on industry knowledge around commercial auto physical damage, motor truck cargo, towing, and salvage procedures. IPG works as a Third Party Administrator in the contiguous 48 states, Hawaii, and Puerto Rico handling a variety of claims including, but not limited to auto physical damage and motor truck cargo. Compensation will be based on experience and knowledge. - Initiate the investigation of new claims - Evaluate coverage and make appropriate policy decisions - Evaluate and negotiate settlements of collision, specified perils, property damage, and transportation losses as appropriate - Manage and oversee the work of outside adjusters, appraisers and experts - Develop basic understanding of liability and coverage principles - Recognize state specific laws and claims regulations throughout the United States to ensure proper compliance in claims investigation including sending and securing proper documentation - Complete research to determine market value on automobiles and heavy equipment to make recommendations on total loss settlement values using proper state valuation methods - Summarize and make recommendations for disposition of claims in excess of the individual settlement authority - Respond to time sensitive material including but not limited to intercompany arbitration hearings, and department of insurance complaints - Manage a diary system to systematically review and resolve claims within the specified state compliance guidelines - Handle small claim suits as needed - Other duties as assigned by the claims supervisor - Duties may be added, deleted or changed at any time at the discretion of management, formally or informally, either verbally or in writing Qualifications - High School Diploma or Equivalent required - Bachelor’s degree is preferred - Experience with Lloyd’s of London is considered an asset - Proficient in Microsoft Office - Preferred experience in Open Office Requirements - Able to be licensed in states, countries where necessary - AIC designation preferred Competencies - Use of clear, rational thinking supported by evidence to audit fees of independent adjusters, appraisers, and other vendors in order to properly manage and pay expense invoices - Strong writing skills and proper use of grammar to prepare written status reports for the principal - Document claim file notes clearly with all communications and activities that occur during handling of the claim using factual and objective information - Ability to plan and exercise conscious control over the amount of time spent on specific activities - Strong Communicator (verbal and written) - Ability to multi-task and handle high volume of concurrent tasks - Work collaboratively with others inside and outside the company Environment/Working Conditions - Dynamic environment with tight deadlines, number and changing priorities - All prospective employees must pass a background check - Office environment including prolonged periods of computer use - Remote working but may require some travel to home office, etc. Accessibility Statement We welcome and encourage applications from people with disabilities. Accommodation is available on request for candidates throughout the recruitment and assessment process. Unsolicited Outreach Statement – Recruitment Agencies We will not accept unsolicited resume submittals from third-party recruiters and hereby request agencies not to contact our employees or managers directly to present candidates. Be advised we will NOT pay a fee for any placement resulting from the receipt of an unsolicited resume and will consider any unsolicited resumes forwarded public information. We welcome resumes submitted directly from candidates.

This description is a summary of our understanding of the job description. Click on 'Apply' button to find out more. Role Description Under general supervision, the Quick Foto Claims Auto Adjuster is responsible for providing a superior level of customer service and attention to customers who have a vehicle that needs repaired. The individual inspects vehicle damage from photos, writes damage repair estimates, negotiates basic and occasionally moderately complex settlements with repair facilities, and estimates repair times for rental/loss of use. - Negotiates and settles basic and occasionally moderately complex claims in accordance with business unit best practices. - Investigates basic and occasionally moderately complex files, reviews damage, and determines reparability or total loss. - Prepares damage estimates and locates parts for basic and occasionally moderately complex claims. - Collaborates with repair shops if there is an existing estimate to reconcile differences and reach an agreement on repairs. - Provides inbound call support and maintains Avaya phone availability. - Processes claims payments and pays appropriate parties. - Documents a claim file with notes, evaluations, and decision-making process. You’ll wear a few hats to fill a few roles throughout your day that all require a level of experience: - The Customer Service Expert: You’ll live into Allstate’s Claims Culture by caring, empowering, and restoring, and you will accomplish that by being compassionate, clear, and a committed partner in each auto claim. - The Investigator: You’ll confidently and independently investigate claims by performing detailed reviews of damage and interpreting policies to determine coverage. - The Effective Communicator: You’ll use phone, emails, and sometimes even video chat with customers to help them through a fast, fair, and easy claims process. - The Negotiator: You will evaluate and negotiate claims settlements with customers, vendors, third party carriers, and claimants, in accordance with all legal and business standard methodologies. - The Problem Solver: You’ll utilize multiple tools to get the job done in a fast-paced environment, including estimate tools, job aids, and additional settlement platforms. - The Recorder: You’ll protect the company financially by executing policies along policy agreements, and you keep a clear record of your work in a claims system. Qualifications - Prior auto industry knowledge. Requirements - This position is a remote home-based worker role. - This position is open to those residing in the US; however, the preferred schedule is based on a CST time zone (8:00 a.m. to 5:00 p.m. M-F). - This position is not open to AK, PR, CA, WA, or HI residents. Benefits - Medical, dental, and vision coverage. - Allstate pension plan and 401(k) savings plan. - Ayco financial coaching. - Spring Health mental and emotional wellbeing resources. - Paid parental leave. - Adoption reimbursement. - Paid time off. - Tuition reimbursement. - Wellness incentives. - Allstate Foundation donation match and grant opportunities.

This description is a summary of our understanding of the job description. Click on 'Apply' button to find out more. Role Description Join our team as a Senior Claims Adjuster in Worker's Compensation. In this position, you will be responsible for independent investigations, coverage interpretation, and medical management in various state jurisdictions. This position is fully remote. Qualifications - 7+ years of experience handling WC claims. - Strong working knowledge of WC policy forms and endorsements, and coverage analysis with experience handling moderate to complex coverage matters. - Demonstrated experience handling moderate to high-severity WC claims involving complex damages and higher financial exposure. - Proficient in policy interpretation, exposure analysis, and jurisdictional claims practices across multiple states and Texas, specifically. - Excellent negotiation, analytical, and customer service skills. - Ability to communicate clearly and professionally. - Proven ability to manage challenging conversations with policyholders. - Strong organizational and time-management skills. - Technical knowledge of commercial insurance laws, regulations, and best practices. - Proven ability to manage competing priorities in a fast-paced environment. - Strong written and verbal communication skills, with the ability to present information clearly and persuasively. - Sound critical thinking and problem-solving capabilities. - Outstanding customer service, attention to detail, and multi-tasking skills. - Strong computer skills, including a strong knowledge of Microsoft applications (Outlook, Word, Excel). - Strong working knowledge of claims technology platforms. - Must have a valid adjuster license in designated home state (or willing to obtain one within 60 days after hire), as well as a Texas license, with the ability to obtain additional non-residential adjuster licenses. - Ability to exercise independent judgment with very limited supervision in handling claims with elevated reserve and settlement authority. - Ability to travel, as necessary. Requirements - Handle a diverse caseload, including complex and moderate to high exposure workers' compensation claims through final resolution. - Promptly review new losses and determine initial plan of action. - Maintain professional communication with internal partners, agents, policyholders, and claimants, providing updates and guidance throughout the claim lifecycle. - Conduct in-depth coverage analysis involving manuscript policies, endorsements, and exclusions. - Act as primary point of contact for insureds, agents, and vendors. - Communicate coverage decisions and claim outcomes clearly and professionally. - Prepare and submit required reports to state agencies, including First Reports of Injury (FROI) and Subsequent Reports of Injury (SROI). - Assess medical records, physician reports, and functional capacity evaluations to determine extent of disability on WC claims. - Calculate temporary and permanent disability benefits according to state guidelines. - Communicate disability determinations clearly to employees, employers, and medical providers. - Recognize and escalate unusual, catastrophic, or high exposure losses as appropriate. - Draft and issue reservation of rights letters, coverage disclaimers, and partial denial letters in accordance with company standards and regulatory requirements. - Investigate and determine liability by collecting statements, evidence, coordinating expert inspections, and reviewing contracts and statutes. - Conduct thorough investigations into injuries by interviewing insureds, claimants, witnesses; obtain and analyze police reports, medical records, employment records, and other relevant documentation. - Establish and adjust reserves as warranted to ensure accurate reserving commensurate with claim exposure. - Review all expense bills for appropriateness, accuracy, and adherence to Company billing practices. - Negotiate with claimants, attorneys, medical providers, employers, and other stakeholders to achieve fair, timely settlements within authority limits. - Verify accuracy of any payments within individual authority and secure approval when appropriate. - Recognize, notify, and pursue other culpable parties and seek contribution as warranted. - Work closely with defense counsel when appropriate in pre-suit matters. - Oversee third-party service providers such as independent adjusters, investigators, and defense counsel to ensure cost-effective and quality outcomes. - Recommend appropriate settlement strategies for complex or high exposure claims. - Serve as a technical resource and mentor to less experienced adjusters. - Provide detailed file documentation/notes consistent with departmental guidelines. - Maintain completed, accurate, and well-documented claim files that reflect advanced analysis and decision making. - Ensure compliance with state insurance regulations, internal claim handling guidelines, and service standards. - Coordinate with claims leadership, underwriting, and loss control regarding risks and loss trends identified in the field. - Participate in team meetings, training, and continuing education as required. - Other duties as assigned. Benefits - Medical, Dental, and Vision coverage. - 401(k) and company match. - Generous paid time off (PTO), paid company holidays, paid maternity/paternity leave, and supplemental sick leave. - Family-like culture. - Year-round wellness initiatives. - Company sponsored events. - Opportunities for professional development with conferences, events, and continued education.