This description is a summary of our understanding of the job description. Click on 'Apply' button to find out more. Role Description Book N Gather is seeking a General Manager/Integrator to lead day-to-day operations and translate leadership vision into disciplined execution. This role owns the company's operational engine, ensuring the business runs with structure, accountability, and clarity as we scale our vacation rental portfolio and boutique hospitality assets. You will oversee operations across the entire hospitality platform, including: - Guest Experience - Owner Relations - Housekeeping and Property Care - Maintenance and Vendor Management - Revenue Coordination and Listing Performance - Administrative and Financial Operations This role is ideal for a highly organized operational leader who thrives on building systems, developing teams, and driving consistent performance across a growing hospitality business. Key Responsibilities - Operational Leadership - Oversee day-to-day operations across vacation rental homes and boutique hospitality properties - Translate company goals into clear operational priorities - Lead leadership meetings and ensure accountability across departments - Build and maintain operating procedures for guest communication, property readiness, maintenance workflows, and owner reporting - Ensure operational readiness and service standards are consistently met across all properties - Team Leadership - Lead and develop operational roles, including Operations Manager, Owner Relations, Guest Experience team members, and virtual assistants - Recruit and onboard team members as the company scales - Implement structured onboarding and training systems - Conduct performance reviews and maintain strong accountability standards - Foster a culture of ownership, clarity, and operational excellence - Financial and Operational Performance - Partner with ownership on operational budgets and forecasting - Monitor key performance metrics including: - Cleaning cost per property - Maintenance cost per property - Guest review scores - Response times - Owner retention - Operational margins - Identify operational inefficiencies and implement improvements that increase profitability and service quality - Systems and Technology - Manage the operational technology stack, including: - OwnerRez and property management systems - Channel managers - Dynamic pricing tools - Operational reporting dashboards - Audit workflows regularly and remove operational bottlenecks - Implement scalable systems that support continued portfolio growth - Owner and Guest Experience - Maintain strong owner relationships through clear communication and reliable reporting - Ensure guest communication response times remain under twenty minutes - Oversee guest review monitoring and service recovery when needed - Maintain strong quality assurance standards across all properties What Success Looks Like Success in this role will be measured by key operational outcomes: - Owner Satisfaction and Retention: Owners feel confident, informed, and proud to partner with Book N Gather. - Exceptional Guest Experience: Guests receive consistently clean homes, responsive communication, and five-star hospitality. - Operational Efficiency: Cleaning, maintenance, and vendor costs remain controlled while service standards continue to improve. - Team Stability: Team members understand expectations and perform with clear accountability. - Scalable Systems: Operational systems support growth from dozens of properties to hundreds without operational chaos. Qualifications - 3+ years of leadership experience in hospitality, property management, or service-based operations - Experience managing or scaling multi-property hospitality portfolios strongly preferred - Experience operating beyond 50 properties preferred - Strong financial literacy and comfort reviewing P&L statements - Experience working within EOS or similar operating frameworks preferred - Proven ability to lead managers and build operational teams - Excellent communication and leadership skills - Ability to thrive in a fast-growing company environment Compensation & Benefits - Base Salary: $120,000 – $135,000 - Performance bonus tied to: - Owner retention - Guest satisfaction scores - Operational margins - Team performance - Additional benefits include: - Paid time off - Health benefits - Long-term leadership opportunity as the company grows This is a full-time leadership role. Weekend availability may be required during peak occupancy periods.

• Build & own capacity models including all volume and staffing forecasts • Pull and analyze large datasets from WFM tools, operational systems, and product data • Identify the real drivers of demand, variability, and risk • Validate assumptions using strong statistical and analytical methods • Support the Director of Marketplace in delivering staffing strategies, hiring plans and financial budgets • Support scheduling, monitoring and day to day operations • Model complex demand patterns, SLAs, productivity, shrinkage, and multi-skill workforces • Manage WFM software configuration and forecasting • Build capacity models using Python, R, and SQL • Create reusable modeling frameworks that scale across clients while allowing customization • Apply time-series forecasting, regression, simulation, or optimization techniques where they add value • Build scenario and sensitivity models to support growth planning, launches, and rapid change • Automate repeatable analysis and reduce manual planning work • Work directly with stakeholders and clients to deeply understand their workflows and constraints • Clearly explain tradeoffs between cost, service level, and flexibility • Turn complex or evolving requirements into defensible analysis that drives actionable recommendations • Partner with Finance and Marketplace leadership to support budgeting and clinician pay activities • Wheel is a 24/7 operation and may require occasional off hours support

About Us Pawfect Pet Sitter has been caring for pets and their people in the north Phoenix area since 2018. We're a professional, team-based pet care company built on reliability, clear communication, and high standards. We're looking for someone who loves pets, loves people, and thrives in a role where every day keeps you on your toes. What You'll Do - Answer and return client phone calls promptly and professionally - Respond to client emails with warmth and clarity - Schedule client requests and assign the right sitter for each job - Coordinate sitter schedules - Monitor sitter check-ins during your shift to ensure everything runs smoothly - Follow up with potential clients from Thumbtack and other platforms - Reach out to happy clients to request Google reviews - Support light social media posting using AI-assisted captions and sitter-provided photos - Step in as emergency backup pet sitting coverage when absolutely necessary What We're Looking For - A genuine love for pets (non-negotiable) - Strong phone and people skills and a warm, professional communication style - Background in customer service - Experience with scheduling software and tech tools (a plus, but not required) - Experience with Social Media such as Facebook & Instagram, (marketing skills a plus) - Basic experience with Ai - including Chat GPT, Claude, & other LLM's - Comfortable working in Slack and ClickUp (a plus, but not required) - Experience with Google Docs, Google Sheets or similar - Ability to organize time and tasks efficiently - Attention to detail extremely important - Ability to learn quickly and catch on to new ideas and tasks - Self-motivated and reliable working independently from home - Available Monday through Friday, 9am to 5pm MST - Must be located in Anthem, Carefree, or Cave Creek, AZ Why You'll Love This Role - Work from home, full-time - Be the heartbeat of a team that genuinely cares about the pets and people we serve - Monthly commission on top of your base pay - Room to grow as we grow

About Us Pawfect Pet Sitter has been caring for pets and their people in the north Phoenix area since 2018. We're a professional, team-based pet care company built on reliability, clear communication, and high standards. We're looking for someone who loves pets, loves people, and thrives in a role where every day keeps you on your toes. What You'll Do - Answer and return client phone calls promptly and professionally - Respond to client emails with warmth and clarity - Schedule client requests and assign the right sitter for each job - Coordinate sitter schedules - Monitor sitter check-ins during your shift to ensure everything runs smoothly - Follow up with potential clients from Thumbtack and other platforms - Reach out to happy clients to request Google reviews - Support light social media posting using AI-assisted captions and sitter-provided photos - Step in as emergency backup pet sitting coverage when absolutely necessary What We're Looking For - A genuine love for pets (non-negotiable) - Strong phone and people skills and a warm, professional communication style - Background in customer service - Experience with scheduling software and tech tools (a plus, but not required) - Experience with Social Media such as Facebook & Instagram, (marketing skills a plus) - Basic experience with Ai - including Chat GPT, Claude, & other LLM's - Comfortable working in Slack and ClickUp (a plus, but not required) - Experience with Google Docs, Google Sheets or similar - Ability to organize time and tasks efficiently - Attention to detail extremely important - Ability to learn quickly and catch on to new ideas and tasks - Self-motivated and reliable working independently from home - Available Monday through Friday, 9am to 5pm MST - Must be located in Anthem, Carefree, or Cave Creek, AZ Why You'll Love This Role - Work from home, full-time - Be the heartbeat of a team that genuinely cares about the pets and people we serve - Monthly commission on top of your base pay - Room to grow as we grow