• Edit and review machine-translated customer service content with a high level of accuracy and consistency. • Evaluate MT output quality and apply severity ratings when required, following project guidelines. • Produce high-quality human translations as reference data for model training and quality evaluation. • Follow provided style guides, tone rules, and terminology requirements. • Identify and report recurring MT quality issues and batch-level trends.

• Conduct second-pass quality reviews to ensure overall linguistic accuracy and consistency across batches. • Validate and calibrate severity assessments to maintain alignment with quality standards. • Identify systemic MT quality issues, including recurring error patterns, tone mismatches, and terminology inconsistencies. • Provide high-level qualitative feedback that directly contributes to final quality reporting and continuous improvement efforts.

• Provide consecutive interpretation services between English and Cantonese/Mandarin/Vietnamese/Korean/French/Haitian Creole across various industries (medical, legal, customer service, etc.) • Ensure complete accuracy, clarity, and neutrality in interpretation—preserving tone, intent, and emotion • Maintain confidentiality and impartiality at all times • Manage call flow professionally, including respectfully intervening when clarification is needed • Demonstrate emotional intelligence, especially in high-pressure or emotionally charged interactions • Apply short term memory retention, active listening, and note taking techniques to manage longer exchanges • Remain strictly within the interpreter’s role without offering personal opinions or advice • Participate in ongoing training, coaching, and feedback sessions to maintain and enhance performance • Utilize basic computer tools (MS Office, internal platforms) to effectively manage calls and log activity

• Provide consecutive interpretation services between English and Cantonese/Mandarin/Vietnamese/Korean/French/Haitian Creole across various industries (medical, legal, customer service, etc.) • Ensure complete accuracy, clarity, and neutrality in interpretation—preserving tone, intent, and emotion • Maintain confidentiality and impartiality at all times • Manage call flow professionally, including respectfully intervening when clarification is needed • Demonstrate emotional intelligence, especially in high-pressure or emotionally charged interactions • Apply short term memory retention, active listening, and note taking techniques to manage longer exchanges • Remain strictly within the interpreter’s role without offering personal opinions or advice • Participate in ongoing training, coaching, and feedback sessions to maintain and enhance performance • Utilize basic computer tools (MS Office, internal platforms) to effectively manage calls and log activity