• Lead the Enterprise Customer Success team, focusing on adoption, retention, and expansion of strategic accounts • Develop, coach, and elevate the team’s seniority, as well as hire high-performance talent with a strong focus on efficiency and results • Engage directly with Enterprise clients at key moments in their journey (strategic renewals, critical risks, expansion opportunities, or solution redesigns) • Act as a structured bridge between clients and the Product team, contributing insights to drive solution evolution and roadmap prioritization • Build and scale processes that ensure predictability, efficiency, and excellence across the Enterprise customer journey • Establish and monitor clear KPIs (MRR, churn, NRR, activation, onboarding time), ensuring consistent target achievement • Ensure product adoption through data-driven and personalized customer journeys • Identify and structure expansion opportunities within the active customer base • Reduce churn through structured action plans, combining data analysis and active customer listening.

This description is a summary of our understanding of the job description. Click on 'Apply' button to find out more. Role Description As a Client Success Specialist , you’ll be the trusted guide helping our clients navigate their digital transformation journey. You’ll partner with facility teams, engineers, and decision-makers to help them adopt and maximize Ei’s software and solutions. Along the way, you’ll translate complex challenges into practical solutions, advocate for clients internally, and ensure every customer sees real value from working with Ei. Think of this role as part strategist, part problem solver, and part client champion (with a bit of travel). You’ll collaborate closely with Sales, Product, and Implementation teams , helping our clients turn digital tools into real-world impact. If you love solving puzzles, building relationships, and making technology actually work for people, you’ll thrive here. What You’ll Do: - Build strong client partnerships - You’ll become a trusted partner to our clients. - Serve as the primary point of contact for assigned accounts. - Build strong relationships with stakeholders across plant departments. - Advocate for client needs internally while aligning them with Ei’s solutions. - Help clients get the most value possible from their investment in Ei. - Guide clients through success - You’ll help clients adopt, expand, and thrive with Ei’s technology. - Support onboarding, training, and client success planning. - Help clients understand how to use Ei Everywhere effectively. - Monitor account health and usage metrics to identify opportunities or risks. - Ensure clients achieve the outcomes they expected when they partnered with Ei. - Solve problems and remove roadblocks - When challenges arise (and they will), you’ll help clear the path. - Troubleshoot technical issues and coordinate with internal teams. - Ensure support tickets are triaged and resolved efficiently. - Identify root causes and recommend long-term improvements. - Help transform feedback into product enhancements. - Drive product adoption and growth - You’ll help clients unlock the full potential of Ei’s solutions. - Introduce clients to new features and capabilities. - Identify opportunities for expanded use cases across teams or facilities. - Support demos, training sessions, and product walkthroughs. - Help capture client success stories and case studies. - Be the voice of the user - You’ll help shape the future of Ei’s products. - Gather and organize feedback from real users. - Collaborate with ProductOps and Engineering teams. - Identify patterns that lead to product improvements or better training resources. Qualifications - Relationship Builder - You genuinely enjoy working with people and building trust. - Organized Problem Solver - You can juggle multiple priorities while keeping details under control. - Clear Communicator - You know how to translate complex ideas into clear, actionable conversations, both verbally and in written format. - Tech Curious - You enjoy learning new systems and helping others use them successfully. - Team Player - You collaborate naturally across teams and bring a solutions-oriented mindset. Requirements - Authorization to work in the United States. - Willingness to travel as needed (approx. 15-30% of the time). - Willingness to complete a background check and drug screening. - Strong client-facing communication skills. - Ability to manage multiple clients and priorities. Benefits - A healthy work-life balance because we believe in working hard and playing harder. - Health, Vision, and Dental insurance coverage. - 401(k) with matching contributions because your future matters. - Cell phone / internet stipend to keep you connected. - Travel stipends and per diem when supporting client activities. - Generous PTO and holiday schedule because everyone deserves time to recharge. - Annual Salary: $60,000 – $75,000 depending on experience.

This description is a summary of our understanding of the job description. Click on 'Apply' button to find out more. Role Description The Customer Enablement Manager ensures high-impact customers are set up for success from activation through steady-state. Partnering with the onboarding team, the role aligns expectations and readiness, then takes primary ownership post-handoff to lead hypercare, stabilization, and ongoing performance enablement. Operating with a structured, proactive approach, the Customer Enablement Manager anticipates risks, aligns stakeholders early, drives corrective action, and uses standardized dashboards and KPIs to keep outcomes on track. This role partners cross-functionally (Customer Enablement, Operations, BI/Analytics, Finance, Sales) to remove friction, close performance gaps, and maintain clear visibility into results. Qualifications - Bachelor’s degree or equivalent experience - 3–7 years in customer success, account management, commercial operations, or a related field - Strong relationship management and executive presence - Ability to translate complex data into clear, actionable business insights - Proficiency with dashboards/BI tools (e.g., Power BI, Tableau); working SQL knowledge or comfort partnering with technical teams - Structured cross-functional problem solving, organizational rigor, and follow-through - Ability to balance customer advocacy with business objectives - Travel up to 5% Requirements - Own post-onboarding success: Take primary ownership after onboarding; lead hypercare, stabilization, and ongoing performance management for High Impact customers. - Align readiness and expectations: Support onboarding to ensure customer readiness and aligned expectations prior to handoff. - Build performance enablement plans: Define goals, KPIs, milestones, and accountability owners; maintain action plans, milestone tracking, and follow-through discipline. - Run performance rhythms: Facilitate recurring reviews and business updates using standardized dashboards and agreed-upon metrics; prepare structured, customer-facing materials. - Manage risk and recovery: Proactively identify performance risks, coordinate structured recovery plans, and escalate systemic issues that require broader process changes. - Keep documentation updated: Maintain documented action plans, milestone tracking, and follow-through discipline to ensure forward progress. - Advance reporting and visibility: Partner with the Customer Insights Analyst/BI to define reporting needs, clarify metric definitions, and ensure transparent performance visibility. Benefits - Medical, Dental, and Vision insurance; HSA and FSA options - Life and Disability coverage (basic and voluntary) - Voluntary Accident, Critical Illness, Identity & Fraud Protection, Auto & Home, and Pet Insurance - Competitive benefits and 401(k) with company match - Referral Bonus Program - Up to $500 per referral! - Paid Time Off including Holiday pay - Employee Assistance Program - A safe and clean work environment

This description is a summary of our understanding of the job description. Click on 'Apply' button to find out more. Role Description AO Globe Life is seeking a results-oriented leader who thrives in a high-performance environment and is passionate about coaching, mentoring, and team development. This remote leadership opportunity is designed for professionals who want to build and guide a team while continuing to contribute through direct client engagement and relationship management. This role blends leadership, strategy, and performance execution—making it ideal for experienced professionals who enjoy developing talent while driving measurable results. Key Responsibilities - Team Leadership & Development - Recruit, onboard, and develop a team of professionals within a remote environment - Provide ongoing coaching, mentorship, and performance guidance - Foster a team culture centered on accountability, growth, and collaboration - Strategy & Performance Management - Implement effective strategies to support consistent team performance - Monitor performance metrics and identify opportunities for improvement - Lead by example through active participation in client consultations and service delivery - Client Experience & Relationship Management - Ensure consistent, high-quality interactions with clients across the team - Support team members in navigating complex client situations - Encourage relationship-building that supports long-term client retention - Training & Continuous Improvement - Deliver training focused on communication, client engagement, and best practices - Stay informed on regulatory requirements and company policies - Identify performance gaps and develop targeted coaching plans Qualifications - Proven leadership experience managing and developing teams - Strong background in performance-driven environments such as sales, consulting, or financial services - Excellent communication, coaching, and mentoring abilities - Strategic mindset with the ability to analyze performance data - Highly organized and self-motivated with the ability to lead remotely - History of meeting or exceeding performance goals Benefits - Fully Remote Environment: Lead and grow your team from anywhere in the United States. - Flexible Scheduling: Structure your workday in a way that supports both productivity and balance. - Performance-Based Growth: Compensation structure that rewards both individual contributions and team performance. - Leadership Development: Access to proven systems, training programs, and mentorship from experienced leaders. - Clear Advancement Pathways: Defined opportunities to progress into senior leadership roles. - Purpose-Driven Work: Help families access financial protection solutions while developing a high-performing team. Ready to Lead? If you are ready to take the next step in your leadership career and guide a remote team toward long-term success, we encourage you to apply and explore joining AO Globe Life.