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We use decades of strategic expertise to help clients reach, engage, and retain data-driven audiences.
Director, Client Strategy – Development
Location
United States
Posted
172 days ago
Salary
0
Seniority
Lead
Job Description
Director, Client Strategy – Development
Statara Solutions
• Serve as the final owner of strategic client relationships and long-term account health. • Build and maintain trusted executive-level relationships, including engagement with boards, committees, and senior member leadership. • Lead strategic client discovery, annual and multi-quarter planning, and executive reviews. • Own client outcomes and act as the escalation point for complex, high-risk, or sensitive matters. • Apply deep experience advising trade associations, advocacy organizations, or membership-based clients operating in policy- or issue-driven environments. • Own mid- to long-term client strategy (multi-quarter to annual horizons). • Balance client ambition with delivery feasibility and internal capacity planning. • Serve as Pod Lead, accountable for defining workflows, delivery standards, prioritization, and resource allocation across client portfolios. • Translate client goals into multi-quarter roadmaps aligned to Statara’s Data, Insights, and Activation capabilities. • Ensure consistent, high-quality service delivery across pods through governance, performance oversight, and continuous improvement. • Partner with cross-functional leaders to optimize delivery models and scale best practices. • Own organic revenue growth, including renewals, upsell, cross-sell, and expansion opportunities. • Lead renewal strategy, pricing discussions, scope expansion, and commercial negotiations. • Identify new revenue opportunities and shape solution alignment in partnership with Business Development. • Oversee pipeline health and conversion for existing accounts, ensuring growth targets are met or exceeded. • Develop executive-level case studies and proof points demonstrating client impact and ROI.
Job Requirements
- Strong proficiency in Microsoft Office (Word, Outlook, Excel, PowerPoint).
- Excellent communication skills with the ability to manage multiple client-facing projects simultaneously.
- Attention to detail and the ability to troubleshoot and resolve issues quickly.
- Strong technical writing skills, including the ability to present key concepts and conclusions clearly to clients.
- Client management strength, including the ability to establish trust, maintain high satisfaction, and serve as the primary day-to-day contact.
- Demonstrated ability to independently manage client pods with minimal supervision.
- Consistently delivers high‑quality, on-time work across multiple accounts.
- Ability to implement account strategies that support renewal and growth objectives (without direct revenue responsibility).
- Skilled in assessing account health, identifying risks early, and surfacing opportunities proactively.
- Effective at keeping internal teams and clients aligned through concise, proactive communication.
- Adept at navigating challenges and maintaining smooth account operations through quick issue resolution.
- Experience creating automated reporting to inform clients on KPIs for outreach and campaign programs.
- Experience troubleshooting and adjusting work based on feedback.
- Experience working directly with voter files. (Nice-to-Have Skills)
- Understanding of voting processes and political district boundaries.
- Experience manipulating and analyzing large datasets (voter file, census, commercial, proprietary client data, and other public datasets).
- Familiarity with U.S. Census Bureau geographies, datasets, and data products.
- Understanding of political and electoral performance trends, including voter turnout, incumbency, competitiveness, and how these factors influence outcomes.
Benefits
- We believe that a diverse, inclusive staff is a fundamental strength. We’re committed to hiring people of all races, ethnicities, religions, ages, sex, genders, sexual orientations, and gender identities. Women, people of color, LGBTQ+ individuals, and members of untapped groups are strongly encouraged to apply and are welcome on our teams.
- COMPETITIVE COMPENSATION
- Including a 401(k) with generous company matching.
- 100% REMOTE WORKING OPPORTUNITY
- Always have been and always will be.
- TOP-NOTCH MEDICAL COVERAGE
- Domestic-partner inclusive, health, dental, vision, life, cancer coverage, and long-term disability insurance for you and your dependents.
- GENEROUS PAID TIME OFF
- 23 days of PTO per year. We believe in work-life balance and encourage you to use your time off.
- PAID PARENTAL LEAVE
- 10 weeks of fully paid time off. All genders qualify equally, and the policy includes adoptions.
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