• Own the client-facing payment journey across Deel’s web and platform surfaces, including the end-to-end client payment journey, payment setup and configuration (cards, bank transfers, billing details, autopay), payment permissions and roles (who can pay, approve payments, or change methods), automatic and recurring payment flows, visibility and clarity around payment status, receipts, overdue invoices, FX, and processing fees • Design and improve product experiences that help clients understand and resolve failed or declined payments, gaining confidence in payment status and invoice reconciliation • Ensure questions are answered proactively in-product to reduce confusion, support dependency, and friction at critical payment moments • Collaborate closely with multiple teams across Payment Orchestration & Automation, PSP Integrations & Routing, Credit Control & Invoicing, Wallets & Transactions, Treasury & Payroll, FinCrime Compliance, and Support Operations

• Define and own the long-term product vision, strategy, and roadmap aligned with company objectives and market needs. • Identify new product and service opportunities within the telecommunications ecosystem. • Lead complex, large-scale initiatives from concept to launch. • Own and manage the 3+ year product roadmap and prioritization across quarterly and annual planning horizons. • Partner with Product Owners and delivery teams using Agile methodologies. • Develop business cases, pricing strategies, and go-to-market plans. • Lead Common Language Information Services strategy, including CLLI, CLEI, and related identifiers and how these standards can be used to support service provider customer needs as they transition from traditional to IP-based network infrastructure. • Lead cross-functional teams (engineering, design, marketing) to deliver, ensuring shared understanding of the roadmap. • Utilize metrics and user feedback to identify opportunities, iterate on products, and define success. • Engage with industry standards bodies to ensure alignment and influence future standards. • Act as a subject-matter expert for Common Language capabilities with customers and internal stakeholders.

• Prioritize initiatives across new features, client needs, and system reliability • Identify patterns in support tickets and product usage to surface high-impact improvements • Capture feedback from Sales and Customer Success and translate them into roadmap priorities • Manage the product backlog and planning boards so engineering time stays focused on the highest-impact work • Write clear product specifications, epics, and tickets for new features • Define acceptance criteria and surface key product decisions so developers can execute efficiently • Work with engineering to break down larger initiatives into MVP releases and iterative improvements • Coordinate feature launches with Customer Success and Marketing, including documentation and client communication • Lead QA for new features and bug fixes to ensure releases work as intended and avoid unintended downstream impacts • Improve and organize help documentation and product education resources

Company Information Clinical Ink is the global life science company that brings data, technology, and patient science together to unlock clinical discovery. Our deep therapeutic-area expertise, coupled with Direct Data Capture, eCOA, eConsent, telehealth, neurocognitive testing, and digital biomarkers advancement, drive the industry standard for data precision and usher in a new generation of clinical trials. With offices in Philadelphia, PA, Winston Salem, NC, and Iowa City, IA, Clinical Ink is rewriting the clinical development experience. Job Description Clinical Ink is seeking a Product Manager to join our Product Management team based remotely across the United States. The Product Manager will lead the design and development of web and mobile applications, ensuring delivery aligns with overall product strategy and business objectives. This role works very closely with Development and Quality resources while defining product requirements, developing use cases, and overseeing design and development milestones. The Product Manager's responsibilities include: - Manage and support web and mobile product design and development and ensure strategy and company deliverables are met by: - Work closely with internal and external/outsourced software development resources continuously throughout the product development lifecycle - Create product requirements documentation - Draft end-user ‘use cases’ - Oversee wireframe, low-fidelity, and high-fidelity design development - Manage product development deliverables and milestones - Implement current and future product strategy and efforts - Implement 1-3 year product management strategy (new features, products, etc.) in close collaboration with internal and external stakeholders - Work with cross-functional team members from across the organization to ensure products and features are operationalized - Write and oversee launch strategy for new features/products - Write business cases and ROI for new features/products Qualifications - Bachelor's degree in computer science, engineering, business administration/marketing or related field(s) - 5+ years’ experience in product management and/or design - Expertise in web and mobile app development for healthcare/life sciences - Expertise leading product development on both web and mobile platforms - Experience overseeing and participating in 3 or more product development lifecycles - Experience working with agile software development teams - Exceptional communication skills and the ability to communicate to various levels of personnel - Prior project management experience preferred Additional Information Clinical ink is an equal opportunity employer and does not discriminate against otherwise qualified applicants on the basis of race, color, creed, religion, ancestry, age, sex, marital status, national origin, disability or handicap, or veteran status. www.clinicalink.com