• Lead to lease conversion • Nurture and manage leads to work them down the buying funnel and to a qualified application or leads. • Refine and maximize value proposition • Evaluate the position of a property within their market, including strengths, weaknesses, and opportunities, to craft a value proposition to increase sales. • Refine existing value propositions as needed, share with key stakeholders for consistency across marketing channels. • Track customer engagement • Maintain comprehensive records of customer interactions in the appropriate platforms to create a positive experience for internal and external customers. • Increase resident retention • Target residents with the highest propensity to renew through personalized communication strategies.

• Execute the marketing strategy o Lead the execution of the property’s marketing plan to include: • Outbound marketing, including large housing fairs, sponsorship events, etc. • Resident and leasing events • Organic social channels • Email marketing campaigns • Lead the stabilization of sales & marketing for transitions • Aid in coordinating marketing campaigns, events, outbound marketing for properties onboarding to the Peak platform • Responsible for the completion of sales and marketing tasks on the Transition Checklist • Customer experience and retention • Execute the renewal strategy to increase resident retention rates, refine and adjust the strategy as needed to meet each property’s unique needs. • Drive online reputation and satisfaction survey engagement to maintain a strong brand reputation. • Sales and leasing • Assist in nurturing leads and conducting in-person and virtual tours to convert leads at a higher pace. • Manage lease paperwork and assist with move-in procedures according to Peak's guidelines.

• Track, monitor, and handle orders issued by NIM broker clients; • Invoicing and reverse logistics processes • Verify replication, analyze dates, blocks, inventory, and other relevant aspects of orders received from brokers; • Create shipments, generate deliveries, and monitor results using the specific SAP transaction; • Issue electronic invoices (nota fiscal) and monitor approval in SEFAZ via the specific SAP transaction; • Create documents for the reverse logistics flow (returns, refusals, indemnities, and insurance claims);

Why Join Fun Pros Events? At Fun Pros Events, we don’t just support events — we create memorable experiences. As part of our customer support team, you’ll play a vital role in delivering outstanding service to clients planning celebrations, corporate events, and team-building experiences nationwide. If you enjoy helping people, solving problems, and working in a flexible remote environment, this is an opportunity to grow with a dynamic and customer-focused company. Role Overview The Remote Customer Service Representative is the trusted first point of contact for our clients. You will guide customers through inquiries, bookings, and post-event support while ensuring every interaction reflects Fun Pros Events’ commitment to professionalism, warmth, and reliability. This role is ideal for individuals who thrive in a fast-paced environment and take pride in delivering excellent service. What You’ll Do - Deliver exceptional customer support via phone, email, and online messaging platforms. - Assist clients with event inquiries, bookings, schedule changes, and service details. - Provide accurate and timely information regarding pricing, availability, and company policies. - Collaborate with event coordinators and internal teams to ensure smooth client experiences. - Document customer interactions and maintain accurate records using CRM systems. - Proactively identify opportunities to improve processes and enhance customer satisfaction.