• Own and evolve the end-to-end experience across GoFan’s consumer apps, admin tools, web, and Box Office products • Lead discovery and design for initiatives focused on market expansion and new user segments—spanning both B2B and B2C problem spaces • Partner with PMs, engineers, and GTM teams to translate research and insights into solutions that balance consumer usability with operational efficiency for admin users • Use AI tools to process qualitative and quantitative user insights at scale, surfacing patterns across customer feedback, support data, and behavioral analytics • Deliver high-quality prototypes, interaction specs, and documentation that enable smooth collaboration and implementation • Use data, research, and experimentation to validate design decisions and drive continuous improvement • Collaborate across teams to ensure design aligns with product vision, technical feasibility, and market positioning

• Develop and implement churn reduction strategies based on customer data and behavioral insights • Identify, track, and report key customer metrics across cross-functional projects • Improve UX and UI flows to reduce friction and increase retention • Design and optimize customer journey touchpoints for B2B and B2C users • Collaborate with Product, Engineering, Sales, and Marketing to align retention strategies • Propose and run testable experiments to improve usability and engagement • Strengthen customer support infrastructure through automation and process improvement • Translate customer feedback into actionable product and process enhancements • Ensure timely delivery of retention initiatives with measurable outcomes • Continuously analyze trends and recommend improvements to processes and systems

• Lead an onboarding and KYC transformation project for a bank in Switzerland • Create holistic, engaging digital experiences that meet both internal and external user needs • Research and understand user needs, desires, and behaviours using a range of research methods • Organise the information and functionality architecture of the product logically and intuitively • Collaborate with team members to ensure integration between user experience and visual design • Conduct usability tests and interface evaluations, collecting user feedback and making iterative adjustments to improve the experience • Align design decisions with business goals and objectives

• Translate company, product, and team strategy into a clear design vision and bring teams along by showing them where it leads. Articulate and share this vision with leadership and the company at large to catalyze, align, and energize the company in making cities move more efficiently. • You will work closely with Product Management and Engineering leadership to build a cross-functional product development engine that understands the power of design and emphasizes product experience, lovability, and impact. • Lead design reviews that are genuinely excellent, where the team’s work gets sharper. Refine and scale the practices around them: a maturing design system, systematized user research, and a design ops model that keeps pace with how the craft is evolving. • You'll set the standard for design experiences across native mobile, web platform, and agentic workflows. You’ll help your team balance refined design opinion with direct usage & anecdotal feedback to ensure our products stay intuitive, fresh, and focused on solving real problems. • You’ll realize a cadence of rapid iteration and execution, encouraging designers to share early and often, make decisions with the right amount of information, drive alignment across functions with living prototypes, and maintain dev-ready designs in lock step with development. • Champion AI-accelerated design iteration by embedding rapid, seamless AI prototyping into discovery, design, and dev processes, compressing concept-to-dev-ready timelines and deepening real-time collaboration between PM and Engineers throughout the product development cycle. • Represent Product Design and the greater Product Org alongside Product Management and Engineering in company leadership meetings, bringing customer pains and insights to life to inform strategy. • You’ll build on Swiftly’s culture of curiosity, feedback, and inclusion, helping designers stretch their craft, challenge ideas with care, and grow through collaboration.