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Ntiva, established in 2004, is a leading provider of IT consulting, managed IT services, cybersecurity solutions, and cloud-based technologies. The company is c
NOC Technician
Location
Virginia
Posted
107 days ago
Salary
$45K - $60K / year
Seniority
Junior
Job Description
NOC Technician
Ntiva
• Fully participate and collaborate as a member of the NOC team • Respond and remediate alerts as they are generated during your specified shift • Maintain KPI’s related to response and availability • Provide clear and concise notes on tickets worked • Identify and escalate any issues with the alerting systems • Ensure all automated alerts and related cases are addressed according to Service Level Agreements (SLA) • Ability to troubleshoot and report on environment issues related to ISP, networks, servers, and hypervisors
Job Requirements
- 1 year of experience in the field of Information Technology
- Great communication skills both spoken and written.
- Strong troubleshooting and problem-solving capabilities.
- Ability to work with users of varied positions to provide highly effective support and problem resolution skills.
- Effective organizational and time management skills.
- Ability to communicate and cooperate with various departments in-order to obtain information needed.
- Good customer facing mannerisms and communication.
- Ability to work under pressure, while maintaining a tactful and professional demeanor
- Ability to operate independently while maintaining key performance numbers.
Benefits
- Medical, Dental and Vision coverage for employee and family
- 401k + company-matched contributions 4% match on 5% contribution - no vesting period! (Employee and Company contribute after 90 days)
- Group Term Life and Accidental Death and Dismemberment coverage (company provided)
- Short-Term (voluntary enrollment) and Long-Term Disability coverage (company provided)
- Health Savings Account (HSA) Options / PPO Options
- Employee Assistance Program
- Paid Time Off (PTO) + Volunteer Time Off (VTO) + 8 Paid Holidays + 3 Floating Holidays
- Education Reimbursement Program
- Generous Employee Referral Program - cash bonus for successful referrals!
- Dynamic Recognition and Rewards
- Clear Promotion and Advancement Tracks
- Work with Industry-Leading Talent
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