Role Description We are seeking a highly experienced Head of Client Delivery to own and manage the full post-sales delivery lifecycle. This role is responsible for ensuring seamless onboarding, implementation, adoption, and long-term success for clients using advanced AI-driven solutions. This is a senior, hands-on leadership role that combines strategic ownership with execution. You will work closely with Sales, Product, and Engineering teams while serving as the primary accountability owner for client outcomes, satisfaction, and retention. Responsibilities - Post-Sales Delivery & Implementation - Own the end-to-end client delivery lifecycle from post-sale handoff through onboarding, implementation, and adoption. - Ensure clients achieve measurable outcomes through structured delivery and execution. - Oversee multiple concurrent implementations while maintaining quality and timelines. - Client Ownership & Accountability - Act as the primary point of accountability for client success and satisfaction. - Serve as a trusted advisor to client stakeholders, guiding them through technical and operational decisions. - Manage complex client escalations and lead resolution strategies. - Technical & GTM Enablement - Partner with Sales, Product, and Engineering teams on complex implementations and custom GTM use cases. - Translate client business goals into scalable technical workflows and execution plans. - Ensure GTM systems, automation, and integrations are optimized for client success. - Process Building & Optimization - Define, document, and continuously improve client delivery processes and playbooks. - Identify risks early and proactively mitigate issues that could impact delivery or satisfaction. - Help shape and scale the Client Delivery and Success function as the organization grows. - Leadership & Collaboration - Build strong cross-functional relationships to ensure alignment across teams. - Contribute to long-term strategy around client delivery, retention, and expansion. - Support continuous improvement through feedback, insights, and data-driven decisions. Qualifications - You balance strategic thinking with hands-on execution. - You thrive in high-ownership, fast-moving environments. - You are comfortable operating in ambiguity and defining structure where needed. - You are deeply client-focused and outcome-oriented. Requirements - Senior-level experience in Client Success, Solutions Engineering, GTM Engineering, or Implementation roles. - Strong familiarity with modern GTM stacks, automation workflows, and AI-driven systems. - Proven experience working directly with clients in high-stakes, outcome-focused environments. - Excellent communication skills with the ability to engage both technical and non-technical stakeholders. - Strong problem-solving and risk management capabilities. Preferred Experience & Tools - Experience working with AI and automation tools such as ChatGPT, Claude, Clay, or similar platforms. - Background in scaling client delivery or post-sales functions. - Experience supporting complex technical implementations and integrations. Education - Bachelor’s degree in Business, Engineering, Computer Science, or a related field preferred. - Advanced certifications or relevant professional training are a plus. What Does a Typical Day Look Like? - Oversee active client implementations and unblock delivery challenges. - Meet with clients to align on outcomes, timelines, and adoption. - Collaborate with internal teams to refine workflows and delivery strategies. - Handle escalations and ensure client satisfaction remains high. - Improve delivery processes and contribute to long-term scaling initiatives. Key Metrics for Success (KPIs) - Client onboarding and implementation success rates. - Time-to-value and adoption milestones. - Client satisfaction and retention. - Reduction in delivery risks and escalations. - Expansion and long-term account health. Interview Process - Initial Phone Screen. - Video Interview with Pavago Recruiter. - Technical Assessment (e.g., build a feature in React Native or implement an API integration in Swift/Kotlin). - Client Interview with Engineering/Product Team. - Offer & Background Verification.

We are seeking a client-focused and detail-driven Remote Client Experience Coordinator to support customers through a dedicated advisor-led service model. In this role, you will partner closely with assigned advisors to ensure clients receive timely communication, organized coordination, and a seamless experience from initial inquiry through completion. This fully remote position is ideal for someone who thrives in a structured environment, enjoys helping others, and takes pride in delivering exceptional service behind the scenes. What Youll Do: - Serve as a support liaison for clients working with their assigned advisor - Respond to inquiries with accurate, timely, and professional communication - Coordinate scheduling, confirmations, and follow-ups - Track and update client records to ensure accuracy and organization - Proactively identify gaps in communication and ensure nothing falls through the cracks - Support advisors in maintaining a high-quality, consistent client experience - Must be a citizen of the US, Uk, Australia, Spain, and LATAM What Were Looking For: - Strong written and verbal communication skills - Customer service or client-support experience (preferred, not required) - Detail-oriented and highly organized

Overview We are seeking a motivated and customer-focused Virtual Guest Experience Coordinator to help clients plan and coordinate memorable travel experiences. In this remote role, you will assist travelers with selecting destinations, organizing itineraries, and managing reservations to ensure their trips run smoothly from start to finish. This opportunity is ideal for individuals who enjoy travel, have strong communication skills, and take pride in helping others create unforgettable vacations. You will work with clients to understand their travel goals while providing helpful guidance and personalized recommendations. Responsibilities - Assist clients with planning leisure and business travel arrangements - Identify client preferences such as travel dates, budgets, and destination interests - Create customized vacation packages, tours, and excursions - Research travel options including flights, accommodations, and transportation - Calculate travel costs and present itinerary options to clients - Secure reservations for flights, hotels, rental cars, and activities - Provide clients with helpful travel information, including documentation requirements such as passports or visas - Offer guidance on destinations, local attractions, customs, and weather conditions - Handle itinerary changes and coordinate alternative arrangements when necessary - Maintain organized client files and travel documentation What We Offer - 100% remote work opportunity - Flexible scheduling options - Training and onboarding provided — no prior experience required - Supportive and collaborative team environment - Access to travel-related perks and incentive programs Qualifications - Strong verbal and written communication skills - Customer-focused mindset with good organizational abilities - Comfortable using computers and online booking tools - Reliable high-speed internet connection - Ability to work independently and manage tasks effectively

Role Description We are seeking an organized and service-focused Client Support & Coordination Associate to manage client communications, coordinate service details, and ensure a seamless experience from start to finish. This fully remote role is ideal for someone who thrives in a structured environment, enjoys supporting clients, and can confidently manage multiple moving parts with accuracy. In this position, you will act as a central point of coordination guiding clients, tracking progress, and maintaining consistent communication throughout the service process. - Serve as a primary point of contact for client inquiries and updates - Coordinate schedules, confirmations, and workflow timelines - Track client requests and ensure all details are handled accurately - Maintain organized documentation and digital records - Provide proactive follow-ups to ensure a smooth and professional experience - Apply established systems and tools to maintain service standards Qualifications - Strong communication and organizational skills - Customer service, coordination, administrative, or client-facing experience (preferred but not required) - Ability to manage responsibilities independently in a remote setting - Detail-oriented, dependable, and comfortable with digital platforms - Self-motivated with strong follow-through - Must be a citizen of the US, UK, LATAM, Spain or Australia Benefits - Fully remote flexibility - Structured training and ongoing mentorship - Clear systems and supportive leadership - Long-term growth potential within a professional team environment Company Description