This description is a summary of our understanding of the job description. Click on 'Apply' button to find out more. Role Description AO Globe Life is hiring experienced professionals to support veterans and their families through scheduled virtual consultations. This fully remote opportunity offers schedule flexibility, structured training, and the ability to make a meaningful impact while helping families understand important coverage options. All client consultations are scheduled in advance, allowing you to focus on delivering excellent service and guidance without cold outreach. - Conduct scheduled virtual consultations with veterans and their families via Zoom - Help clients understand available coverage options with clarity and professionalism - Guide individuals through the onboarding and enrollment process - Provide ongoing account support and follow-up assistance - Maintain accurate digital records and ensure compliance with company standards - Participate in weekly training sessions, team meetings, and professional development workshops Qualifications - Background in client service, consulting, or customer-facing roles - Excellent virtual communication and relationship-building skills - Organized, coachable, and mission-driven - Comfortable using Zoom, CRM systems, and digital documentation tools - Passion for supporting veterans and their families is highly valued Requirements - Must be legally authorized to work in the United States - Must have a reliable internet connection - Must use a Windows-based laptop or PC with webcam access Benefits - Fully remote role available to U.S.-based professionals - Flexible scheduling with autonomy over your workday - Pre-qualified client consultations provided - Paid training and licensing support - Leadership development programs and mentorship - Recognition programs and performance incentives - Opportunities for professional growth within a structured team environment Company Description With more than 70 years of service, AO Globe Life partners with unions, credit unions, and veteran-focused organizations to help working families understand coverage options that protect their financial futures. Our remote-first infrastructure supports professionals across the country while maintaining a strong commitment to service, integrity, and long-term growth.

What if you could use your people skills to support a product that impacts the way communities’ hospitals, homes, sports stadiums, and schools across the world are built? Construction impacts the lives of nearly everyone in the world, yet it’s also one of the world’s least digitized and least served industries. That’s why we’re looking for a talented Customer Support Representative​ (CSR) to join Procore’s journey to revolutionize construction. As a CSR, you’ll utilize your strong problem-solving and people skills to help save our customers time and resources via one-call resolutions, giving our clients the confidence to understand, use, and evangelize Procore's platform. As a member of Procore’s CSR team, you’ll be provided with the resources to master your craft and clarity of purpose through a shared vision—to improve the lives of everyone in construction. With encouragement from nurturing team leaders, you’ll have access to programs and equitable opportunities to help you grow and thrive, both personally and professionally. For strong CSRs, this position is a great launching point to careers on our Custom Solutions, Documentations, Learning & Development teams, and more! If you’re excited by the opportunity to work with a dynamic, diverse team in a fast-paced, fast-growing environment, Procore is the place for you! This position will report to the Manager of Customer Support and is based remotely. We provide our customers with 24/7, around-the-clock support. We are looking for folks who are interested in learning more about starting a support career at Procore now or in the future if/when a position becomes available. What you’ll do: - Acquire and maintain a thorough understanding of Procore’s business model, system, and the tools needed to optimize system use and maximize impact - Work in an exciting, fast-paced contact center environment that requires adherence to assigned schedules to ensure adequate coverage for customer needs - Leverage your strong collaboration skills, connecting with other teams to escalate client cases and solve complex customer problems - Deliver a best-in-class customer experience by managing and addressing a stream of telephone, web inquiries, chat, and email to patiently guide our customers through the process of achieving their goals with Procore’s software - Diligent, consistent attention to detail and management of the administrative aspects of the job - Demonstrate positive attitude and respect for coworkers and customers, building and maintaining warm working relationships with clients and colleagues alike - Proactively seek guidance and direction from the manager and co-workers when appropriate - Convey Procore’s culture, values of Openness, Optimism, and Ownership to our clients, and adhere to established ethical standards What we’re looking for: - 6+ months of related experience (queue-based roles, other customer support experience, retail, etc.) and a High School Diploma or GED - A clear communicator (both written and oral) with prior experience evaluating and resolving customer inquiries successfully - Strong curiosity and persistence while researching and troubleshooting problems to find answers to consumer questions - A hungry learner with the ability to learn quickly and adapt to a changing product - Self-starter who is excellent at problem-solving - A solution-focused mindset that proactively detects issues and provides timely solutions - Superb attention to detail with extensive experience multitasking and managing work independently, while still functioning as a supportive team player - Prior experience or even interest in the construction industry is a plus Additional Information Base Pay Range: 17.28 - 23.80 USD Hourly This role may also be eligible for Equity Compensation and/or Bonus Incentive Compensation. Procore is committed to offering competitive, fair, and commensurate compensation. Actual compensation will be based on a candidate’s job-related skills, experience, education or training, and location. For Los Angeles County (unincorporated) Candidates: Procore will consider for employment all qualified applicants, including those with arrest or conviction records, in accordance with the requirements of applicable federal, state, and local laws, including the City of Los Angeles’ Fair Chance Initiative for Hiring Ordinance, the Los Angeles County Fair Chance Ordinance for Employers, and the California Fair Chance Act. A criminal history may have a direct, adverse, and negative relationship on the following job duties, potentially resulting in the withdrawal of the conditional offer of employment: 1. appropriately managing, accessing, and handling confidential information including proprietary and trade secret information, as well as accessing Procore's information technology systems and platforms; 2. interacting with and occasionally having unsupervised contact with internal/external customers, stakeholders, and/or colleagues; and 3. exercising sound judgment.

This description is a summary of our understanding of the job description. Click on 'Apply' button to find out more. Role Description AO Globe Life is seeking motivated, service-minded professionals who want to build meaningful careers while helping individuals and families understand important benefit programs. This fully remote opportunity is ideal for individuals who enjoy working with people, value professional growth, and want to build a career in a supportive, performance-focused environment. No prior industry experience is required. Comprehensive training, mentorship, and structured development programs are provided to support your success from the beginning. - Conduct scheduled virtual consultations with clients via Zoom - Understand client needs and provide guidance on available benefit options - Explain coverage programs clearly and help individuals make informed decisions - Assist clients through the enrollment and onboarding process - Maintain accurate digital documentation and follow-up communication - Collaborate with team members to share best practices and improve service delivery - Participate in weekly training sessions, team meetings, and leadership development programs Qualifications - Strong communicator who can build rapport in virtual conversations - Goal-oriented with a desire for personal and professional growth - Active listener who can understand and respond to client needs - Organized and self-motivated while managing a flexible schedule - Positive team contributor who values feedback and mentorship Requirements - Authorized to work in the United States - Reliable internet connection - Windows-based laptop or desktop computer with webcam capability Benefits - Fully remote work environment with flexible scheduling - Pre-qualified client consultations provided - Comprehensive training and licensing support - Mentorship from experienced team leaders - Weekly compensation through a performance-based structure - Long-term income opportunities through vested renewals - Performance-based advancement into mentorship and leadership roles - Collaborative, inclusive, and mission-driven team culture Company Description AO Globe Life partners with labor unions, credit unions, and veteran organizations to provide supplemental benefits to working-class families across the United States. With more than 70 years of service, the organization continues to grow through a remote-first model focused on integrity, service, and long-term career development. If you are ready to build a flexible career that combines purpose, growth, and the opportunity to help others, we encourage you to apply and explore joining the AO Globe Life team.

• Respond to incoming inquiries via email and occasional calls, providing clear, timely, and helpful solutions. • Proactively follow up with users to ensure they understand the platform and feel confident using it. • Identify friction points, recurring issues, or at-risk behaviors and address them before they escalate. • Handle support requests professionally, ensuring every customer interaction is positive and effective. • Build and maintain long-term customer relationships through consistent communication and reliable follow-up. • Coordinate with internal teams when issues require technical review or escalation. • Ensure customers always know who to contact and feel genuinely supported throughout their experience. • Resolve issues quickly and professionally while maintaining high customer experience standards. • Help customers develop comfort and fluency with the product, increasing satisfaction and long-term usage.