• Own the full customer conversation across Gorgias: email, Instagram and social DMs, Amazon Buyer Messages, and review responses on Trustpilot, Amazon, and the Arc storefront. • Reply with care, accuracy, and brand voice. No copy-paste templates dropped without context. Every message reads like Arc wrote it. • Resolve order issues end to end: tracking, address changes, replacements, returns, refunds, damaged shipments, lost parcels, and warranty claims. • Use MinimalAI as a draft and assist tool, not as a replacement for judgment. Review and improve AI drafts. • Build and maintain the macro library, FAQ articles, and internal knowledge base. When the same question shows up three times, you make sure it never has to be answered manually a fourth. • Spot patterns in the queue and feed them back to operations, product, and engineering. Defective batch? Shipping carrier failing in a region? Confusing product copy on the site? You are the first to see it and the one who flags it. • Protect SLA targets on first response time and resolution time across all channels, including weekend coverage windows where required. • Coordinate with the warehouse and 3PL partners on stock holds, expedited shipments, and exception handling. • Manage chargebacks and PayPal disputes with the evidence and tone that wins them. • Keep customer records, tags, and notes clean in Gorgias and Shopify so the team can trust the data. • Handle escalations with composure.

This description is a summary of our understanding of the job description. Click on 'Apply' button to find out more. Role Description AO Globe Life is seeking motivated professionals to join our fully remote team as Remote Member Benefits Specialists. In this role, you will help families and individuals across the United States understand and access essential supplemental benefit programs that protect their financial futures. This position offers the flexibility of working from home while providing structured support, mentorship, and professional development. All client consultations are scheduled in advance—there is no cold calling or door-to-door outreach. If you enjoy helping others, communicating clearly, and working independently, this opportunity provides a strong foundation for a meaningful long-term career. - Conduct scheduled virtual consultations with clients through Zoom - Identify client needs and guide them through available benefit options - Clearly explain policies, coverage details, and enrollment steps - Maintain accurate digital client records and follow-up communications - Provide exceptional client service while building long-term relationships - Participate in regular training sessions and team meetings to strengthen professional skills Qualifications - Strong verbal communication and interpersonal skills - Organized, dependable, and comfortable working independently in a remote environment - Confidence using video conferencing platforms and digital communication tools - Motivated by service-oriented, purpose-driven work - Previous experience in customer service, sales, or client relations is helpful but not required Requirements - Authorized to work in the United States - Reliable high-speed internet connection - Windows-based computer or laptop with webcam access Benefits - Comprehensive onboarding covering product knowledge, compliance standards, and effective client communication strategies - Ongoing mentorship and weekly virtual sessions to strengthen leadership skills, professional development, and client service expertise - Consistent access to experienced leaders and mentors dedicated to helping you succeed - Long-term career potential through continued learning, advancement opportunities, and leadership development - Professionalism, reliability, and a genuine commitment to helping others are valued Who Succeeds in This Role - Service-oriented individuals who communicate with empathy and professionalism - Organized professionals who can manage priorities effectively in a remote environment - Growth-minded individuals who value continuous learning and development - Team-oriented professionals who collaborate well while working independently - Individuals with strong integrity, work ethic, and the willingness to learn

Remote Call Center Representative Position Type: Full-Time Pay Rate: $19/HR Location: 100% Remote (Equipment Provided) Work Environment & Schedule - 100% remote—all equipment provided. - Call center operates 8:00 AM – 11:00 PM EST; candidates must be open to shifts in this window. - Training is for 6 weeks: 9 AM – 6 PM Monday through Friday. - Common shifts include: - 9:00 AM – 6:00 PM EST - 10:00 AM – 7:00 PM EST - 11:00 AM – 8:00 PM EST - Additional shifts may be assigned based on business needs (including 2:00 PM – 11:00 PM EST). - Must be comfortable working one Saturday per month (morning shift), with a compensatory day off during the week.. Responsibilities - Make high‑volume outbound calls through our automated dialer on specific mortgage‑related customer campaigns. - Handle inbound calls, identify customer needs, and route inquiries to the appropriate internal departments. - Provide excellent customer service by addressing questions, resolving concerns, and maintaining a professional, friendly tone. - Follow scripted talking points while adapting communication style to ensure a positive customer experience. - Maintain productivity standards and performance goals in a fast-paced call center environment. Qualifications - High School Diploma or GED required. - 1–2+ years of outbound customer service or call center experience required. - Strong outbound dialing experience with the ability to comfortably handle rejection. - Background in mortgage, banking, or financial services is preferred but not required. - Experience in telemarketing, collections, timeshare, or high‑volume phone sales is a plus. Job Type & LocationThis is a Contract position based out of Phoenix, AZ. Pay and BenefitsThe pay range for this position is $19.00 - $19.00/hr. Eligibility requirements apply to some benefits and may depend on your job classification and length of employment. Benefits are subject to change and may be subject to specific elections, plan, or program terms. If eligible, the benefits available for this temporary role may include the following: • Medical, dental & vision • Critical Illness, Accident, and Hospital • 401(k) Retirement Plan – Pre-tax and Roth post-tax contributions available • Life Insurance (Voluntary Life & AD&D for the employee and dependents) • Short and long-term disability • Health Spending Account (HSA) • Transportation benefits • Employee Assistance Program • Time Off/Leave (PTO, Vacation or Sick Leave) Workplace TypeThis is a fully remote position. Application DeadlineThis position is anticipated to close on Mar 18, 2026. h4>About TEKsystems: We're partners in transformation. We help clients activate ideas and solutions to take advantage of a new world of opportunity. We are a team of 80,000 strong, working with over 6,000 clients, including 80% of the Fortune 500, across North America, Europe and Asia. As an industry leader in Full-Stack Technology Services, Talent Services, and real-world application, we work with progressive leaders to drive change. That's the power of true partnership. TEKsystems is an Allegis Group company. The company is an equal opportunity employer and will consider all applications without regards to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law. About TEKsystems and TEKsystems Global Services We’re a leading provider of business and technology services. We accelerate business transformation for our customers. Our expertise in strategy, design, execution and operations unlocks business value through a range of solutions. We’re a team of 80,000 strong, working with over 6,000 customers, including 80% of the Fortune 500 across North America, Europe and Asia, who partner with us for our scale, full-stack capabilities and speed. We’re strategic thinkers, hands-on collaborators, helping customers capitalize on change and master the momentum of technology. We’re building tomorrow by delivering business outcomes and making positive impacts in our global communities. TEKsystems and TEKsystems Global Services are Allegis Group companies. Learn more at TEKsystems.com. The company is an equal opportunity employer and will consider all applications without regard to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.

Remote Call Center Representative Position Type: Full-Time Pay Rate: $19/HR Location: 100% Remote (Equipment Provided) Work Environment & Schedule - 100% remote—all equipment provided. - Call center operates 8:00 AM – 11:00 PM EST; candidates must be open to shifts in this window. - Training is for 6 weeks: 9 AM – 6 PM Monday through Friday. - Common shifts include: - 9:00 AM – 6:00 PM EST - 10:00 AM – 7:00 PM EST - 11:00 AM – 8:00 PM EST - Additional shifts may be assigned based on business needs (including 2:00 PM – 11:00 PM EST). - Must be comfortable working one Saturday per month (morning shift), with a compensatory day off during the week.. Responsibilities - Make high‑volume outbound calls through our automated dialer on specific mortgage‑related customer campaigns. - Handle inbound calls, identify customer needs, and route inquiries to the appropriate internal departments. - Provide excellent customer service by addressing questions, resolving concerns, and maintaining a professional, friendly tone. - Follow scripted talking points while adapting communication style to ensure a positive customer experience. - Maintain productivity standards and performance goals in a fast-paced call center environment. Qualifications - High School Diploma or GED required. - 1–2+ years of outbound customer service or call center experience required. - Strong outbound dialing experience with the ability to comfortably handle rejection. - Background in mortgage, banking, or financial services is preferred but not required. - Experience in telemarketing, collections, timeshare, or high‑volume phone sales is a plus. Job Type & LocationThis is a Contract position based out of Jacksonville, FL. Pay and BenefitsThe pay range for this position is $19.00 - $19.00/hr. Eligibility requirements apply to some benefits and may depend on your job classification and length of employment. Benefits are subject to change and may be subject to specific elections, plan, or program terms. If eligible, the benefits available for this temporary role may include the following: • Medical, dental & vision • Critical Illness, Accident, and Hospital • 401(k) Retirement Plan – Pre-tax and Roth post-tax contributions available • Life Insurance (Voluntary Life & AD&D for the employee and dependents) • Short and long-term disability • Health Spending Account (HSA) • Transportation benefits • Employee Assistance Program • Time Off/Leave (PTO, Vacation or Sick Leave) Workplace TypeThis is a fully remote position. Application DeadlineThis position is anticipated to close on Mar 18, 2026. h4>About TEKsystems: We're partners in transformation. We help clients activate ideas and solutions to take advantage of a new world of opportunity. We are a team of 80,000 strong, working with over 6,000 clients, including 80% of the Fortune 500, across North America, Europe and Asia. As an industry leader in Full-Stack Technology Services, Talent Services, and real-world application, we work with progressive leaders to drive change. That's the power of true partnership. TEKsystems is an Allegis Group company. The company is an equal opportunity employer and will consider all applications without regards to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law. About TEKsystems and TEKsystems Global Services We’re a leading provider of business and technology services. We accelerate business transformation for our customers. Our expertise in strategy, design, execution and operations unlocks business value through a range of solutions. We’re a team of 80,000 strong, working with over 6,000 customers, including 80% of the Fortune 500 across North America, Europe and Asia, who partner with us for our scale, full-stack capabilities and speed. We’re strategic thinkers, hands-on collaborators, helping customers capitalize on change and master the momentum of technology. We’re building tomorrow by delivering business outcomes and making positive impacts in our global communities. TEKsystems and TEKsystems Global Services are Allegis Group companies. Learn more at TEKsystems.com. The company is an equal opportunity employer and will consider all applications without regard to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.