Little Wheel is a gambling technology company building products to give players an edge. We are expanding across all states we operate in, and our team is a key driver in our success. Little Wheel is seeking a highly motivated Support Analyst to join our Operations team remotely, based in the US (MI/NJ/PA/WV). As a Support Analyst, you will be crucial in assisting our clients in resolving technical issues related to gambling products and providing exceptional customer service. In this position, you will work with a small group of clients we treat as business partners. You will be responsible for troubleshooting software issues and providing timely resolutions to minimize downtime and maximize client satisfaction. Additionally, you will collaborate with our development team to identify and implement long-term solutions for recurring technical issues. Responsibilities - Responding to customer inquiries and providing technical assistance via phone, email, and chat - Troubleshooting software issues, diagnosing technical problems, and providing effective solutions - Documenting customer interactions, including the details of their issues and the resolutions provided - Providing exceptional customer service and ensuring client satisfaction - Collaborating with the development team to identify and implement long-term solutions for recurring technical issues - Assisting in the testing and implementation of software updates and new releases - You will be assigned 5x 8 hour shifts, Monday to Sunday. Shifts are a mix of 8am to 4pm, 10am to 6pm, 12pm to 8pm, with days rotating week to week. We will discuss your preferences during the hiring process.

Little Wheel is a gambling technology company building products to give players an edge. We are expanding across all states we operate in, and our team is a key driver in our success. Little Wheel is seeking a highly motivated Support Analyst to join our Operations team remotely, based in the US (MI/NJ/PA/WV). As a Support Analyst, you will be crucial in assisting our clients in resolving technical issues related to gambling products and providing exceptional customer service. In this position, you will work with a small group of clients we treat as business partners. You will be responsible for troubleshooting software issues and providing timely resolutions to minimize downtime and maximize client satisfaction. Additionally, you will collaborate with our development team to identify and implement long-term solutions for recurring technical issues. Responsibilities - Responding to customer inquiries and providing technical assistance via phone, email, and chat - Troubleshooting software issues, diagnosing technical problems, and providing effective solutions - Documenting customer interactions, including the details of their issues and the resolutions provided - Providing exceptional customer service and ensuring client satisfaction - Collaborating with the development team to identify and implement long-term solutions for recurring technical issues - Assisting in the testing and implementation of software updates and new releases - You will be assigned 5x 8 hour shifts, Monday to Sunday. Shifts are a mix of 8am to 4pm, 10am to 6pm, 12pm to 8pm, with days rotating week to week. We will discuss your preferences during the hiring process.

• Using remote access tools such as AnyDesk, monitor, access, and maintain over 60 computers and other remote devices. • Reset and ensure the wiping and security of remote systems, including the use of data erasure tools, ensuring compliance with security standards and data protection regulations. • Keep process documentation clear and up to date. • Automate and manage the update process for operating systems and critical software, ensuring all devices remain up to date and protected against vulnerabilities. • Develop and maintain standard OS images and software configurations, automating deployment to new devices. • Provide remote technical support to resolve software, hardware, and network issues, ensuring business operations continue smoothly. • Organize tickets submitted by the team and classify or categorize them as needed by ticket type or service status.

This description is a summary of our understanding of the job description. Click on 'Apply' button to find out more. Role Description Our organization is continuing to grow our remote team and is looking for individuals who enjoy assisting clients while managing a variety of tasks. In this role, you will help coordinate reservations and related arrangements such as lodging, activities, transportation, and event-related services. This opportunity is ideal for those who are organized, communicate clearly, and are comfortable working independently in a remote setting while staying connected with a collaborative team. - Support clients by organizing and coordinating customized service arrangements - Research and review available options to match client needs and preferences - Secure and verify reservations to ensure details are accurate - Maintain professional communication through phone and email - Assist with schedule updates, adjustments, and general service inquiries - Keep client information and documentation organized and up to date - Participate in training sessions Qualifications - Authorized to work in the United States, United Kingdom, Mexico, Australia, or Spain - Must be at least 18 years of age - Strong written and verbal communication skills in English - Reliable internet access and smartphone (computer highly recommended) - Previous customer service experience is beneficial but not required Benefits - Fully remote - Flexible schedule - Ongoing training and learning resources - Supportive team Company Description