Little Wheel is a gambling technology company building products to give players an edge. We are expanding across all states we operate in, and our team is a key driver in our success. Little Wheel is seeking a highly motivated Support Analyst to join our Operations team remotely, based in the US (MI/NJ/PA/WV). As a Support Analyst, you will be crucial in assisting our clients in resolving technical issues related to gambling products and providing exceptional customer service. In this position, you will work with a small group of clients we treat as business partners. You will be responsible for troubleshooting software issues and providing timely resolutions to minimize downtime and maximize client satisfaction. Additionally, you will collaborate with our development team to identify and implement long-term solutions for recurring technical issues. Responsibilities - Responding to customer inquiries and providing technical assistance via phone, email, and chat - Troubleshooting software issues, diagnosing technical problems, and providing effective solutions - Documenting customer interactions, including the details of their issues and the resolutions provided - Providing exceptional customer service and ensuring client satisfaction - Collaborating with the development team to identify and implement long-term solutions for recurring technical issues - Assisting in the testing and implementation of software updates and new releases - You will be assigned 5x 8 hour shifts, Monday to Sunday. Shifts are a mix of 8am to 4pm, 10am to 6pm, 12pm to 8pm, with days rotating week to week. We will discuss your preferences during the hiring process.

• Using remote access tools such as AnyDesk, monitor, access, and maintain over 60 computers and other remote devices. • Reset and ensure the wiping and security of remote systems, including the use of data erasure tools, ensuring compliance with security standards and data protection regulations. • Keep process documentation clear and up to date. • Automate and manage the update process for operating systems and critical software, ensuring all devices remain up to date and protected against vulnerabilities. • Develop and maintain standard OS images and software configurations, automating deployment to new devices. • Provide remote technical support to resolve software, hardware, and network issues, ensuring business operations continue smoothly. • Organize tickets submitted by the team and classify or categorize them as needed by ticket type or service status.

This description is a summary of our understanding of the job description. Click on 'Apply' button to find out more. Role Description Our organization is continuing to grow our remote team and is looking for individuals who enjoy assisting clients while managing a variety of tasks. In this role, you will help coordinate reservations and related arrangements such as lodging, activities, transportation, and event-related services. This opportunity is ideal for those who are organized, communicate clearly, and are comfortable working independently in a remote setting while staying connected with a collaborative team. - Support clients by organizing and coordinating customized service arrangements - Research and review available options to match client needs and preferences - Secure and verify reservations to ensure details are accurate - Maintain professional communication through phone and email - Assist with schedule updates, adjustments, and general service inquiries - Keep client information and documentation organized and up to date - Participate in training sessions Qualifications - Authorized to work in the United States, United Kingdom, Mexico, Australia, or Spain - Must be at least 18 years of age - Strong written and verbal communication skills in English - Reliable internet access and smartphone (computer highly recommended) - Previous customer service experience is beneficial but not required Benefits - Fully remote - Flexible schedule - Ongoing training and learning resources - Supportive team Company Description

CUSTOMER SERVICE REPRESENTATIVE Department: Network Operations Reports To: Manager, Customer Service POSITION SUMMARY As a Customer Service Representative, you are the face of our company and make the first impression on our customers. This is a fast-paced role that requires a shift in focus multiple times per hour and prioritization of work as it arises. The Customer Service team handles all incoming tasks such as onboarding new customers, existing customer account inquiries, payment postings, add-on requests, resource coordination and interdepartmental communication. You will provide day-to-day support to ensure incidents and customer requests are managed in accordance with quality standards and the goals of the company are achieved.       RESPONSIBILITIES - High School diploma or GED  - Strong critical thinker   - Excellent communication skills (written and verbal) and interpersonal skills such as telephone support skills, active listening and customer-care.  - Ability to organize and prioritize work and adapt to changes quickly.  - Self-guided approach to learning and gaining knowledge in addition to company provided training.  - Self-motivated with the ability to work in a fast paced, team-based environment.  - Ability to effectively solve problems or escalate issues as needed.  - Prior experience of Fiber/Wireless/Voice Internet Service Provider support preferred but not necessary  CORE COMPETENCIES There are several competencies required to be successful in this position. The following are some of the most important and definitions of each are included at the end of this job posting: Safety and Security, Quality of work, and Results-Orientation.REQUIRED QUALIFICATIONS - High School diploma or GED.   - Bilingual (Spanish) - Strong critical thinker.    - Excellent communication skills (written and verbal) and interpersonal skills such as telephone support skills, active listening and customer-care.   - Ability to organize and prioritize work and adapt to changes quickly.   - Self-guided approach to learning and gaining knowledge in addition to company provided training.   - Self-motivated with the ability to work in a fast paced, team-based environment.   - Ability to effectively solve problems or escalate issues as needed.   PREFERRED QUALIFICATIONS - Prior experience of Fiber/Wireless/Voice Internet Service Provider support preferred but not necessary.   JOB DETAILS AND PHYSICAL REQUIREMENTS - This has no travel requirements. - Must be authorized to work in the United States. - This is a staff position. - This is a Nonexempt position. - This is a Full-Time position. - Fully remote position must be in Pacific Time Zone. - The schedule for this position is based on company requirements for the role. At this time the schedule is Monday through Friday with occasional weekend availability as needed to fulfill the core duties of the role. - This position requires the ability to sit and work at a desk for extended periods of time, using a computer and other office equipment. - This position requires the ability to perform fine motor tasks, such as typing or using a mouse, for extended period of time. ABOUT VERO Vero Broadband was formed to fill a need in unserviceable and underserved communities where access to affordable, reliable broadband simply does not exist. Our goal is to bring the highest quality fiber optic-based broadband services to these communities. In addition, Vero strives to enhance communities by becoming an active partner in these communities by adding jobs, supporting local causes, and helping improve the connectivity of schools and rural healthcare as well. NOTICES Vero participates in E-Verify. Vero will provide the Social Security Administration (SSA) and, if necessary, the Department of Homeland Security (DHS) with information from each new employee’s Form I-9 to confirm work authorization. For more information about E-Verify, please visit: www.e-verify.gov This position requires the ability to pass a standard background check upon offer of position. At least 2 professional references are required. CORE COMPETENCY DEFINITIONS Safety and Security: Employees with a competency of safety and security are able to observe safety and security procedures, report potentially unsafe conditions and use equipment and materials properly. At intermediate levels that can determine appropriate action beyond guidelines. At higher levels of competency, employees make proactive suggestions to improve safety and security within their department or across the organization. Quality of work: Employees with high quality of work demonstrate accuracy and thoroughness in their work product. They look for ways to improve and promote quality and can apply feedback to improve performance. A stronger employee will monitor their own work to ensure quality. Results-oriented: Employees who are results-oriented focus on achieving results for the organization or team. Most employees routinely achieve their goals and gradually move on to more challenging tasks. More results-oriented employees go beyond that baseline to deliver exceptional value in their daily work.