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CommerceIQ is the leader in E-commerce Channel Optimization (ECO), the practice of using machine learning, analytics and automations to optimize the e-commerce channel across supply chain, marketing and sales operations to win at the moment of purchase and drive profitable market share growth.
Account Director
Location
United States
Posted
101 days ago
Salary
$162.2K - $195K / year
Seniority
Lead
No structured requirement data.
Job Description
Account Director
CommerceIQ
This description is a summary of our understanding of the job description. Click on 'Apply' button to find out more. Role Description The Account Director at CommerceIQ will be a strategic leader responsible for driving customer satisfaction, adoption, and retention. This role requires a deep understanding of the Retail and CPG industries, exceptional project management skills, as well as the ability to manage complex customer relationships at the executive level. The ideal candidate will be passionate about customer success, demonstrate strong commercial acumen, and possess the expertise to lead cross-functional teams in delivering exceptional customer outcomes. The role reports to our VP of Customer Success. This is a remote position with a strong preference for candidates based in either the New York City tri-state area, Chicago, St. Louis, or Boston. We are also considering candidates in Philadelphia, Atlanta, and Cincinnati. We are not currently considering candidates outside of these areas due to where our clients are located. Up to 50% travel is expected with this role. What You'll Do - Account Ownership: - Own the overall CIQ account strategy, planning, and executive engagement cadence. - Deepen CIQ’s strategic partnership with customers through business reviews and use-case workshops that tie product capabilities to measurable business outcomes. - Track value realization on your accounts and proactively identify new opportunities to expand engagement and impact. - Strategic Problem Solving: - Go beyond surface-level issues to uncover customers’ root business challenges and desired outcomes. - Translate complex needs into clear, actionable solutions and scalable frameworks. - Identify and lead internal initiatives to continuously improve customer success processes. - Executive Management: - Build and maintain multi-threaded, VP+ relationships across customer organizations. - Engage as a trusted advisor, constructively challenging customers when necessary to align with optimal outcomes. - Lead executive-level business reviews and long-term strategic planning sessions. - Commercial Negotiations: - Develop compelling value propositions that demonstrate clear ROI and business impact. - Independently lead renewals and negotiate contract terms, while identifying upsell and cross-sell opportunities. - Collaborate with sales account executives to align on customer goals and expansion opportunities. - Manage escalations and SLAs to preserve long-term customer trust. - Analytical & Technical Depth: - Leverage analytical acumen to identify performance trends, uncover root causes, and recommend platform-driven solutions. - Use analytical frameworks to validate hypotheses, quantify ROI, and monitor account health. - Collaborate with product and data science teams to surface insights that influence roadmap prioritization and customer automation opportunities. - Champion usage within the customer base guiding teams on how to operationalize insights from CIQ’s AI-driven analytics. - Cross Functional Leadership: - Orchestrate cross-functional teams to deliver customer outcomes with excellence, even without direct authority. - Champion the customer’s voice internally, driving accountability and collaboration across functions. - Foster a culture where we win as a team, balancing empathy, clarity, and a results-oriented mindset. - Metrics-Driven Account Management: - Use data-driven insights to assess customer health, identify risk, and drive proactive engagement. - Implement scalable success plans that increase satisfaction, adoption, and retention. - Maintain a strong focus on product-enabled outcomes and quantifiable value creation. - Conduct regular and data-driven reviews of customer health. - Thought Leadership: - Serve as a thought partner to customers, providing insights and guidance to both internal teams and customers. - Stay ahead of industry trends, competitive moves, and emerging technologies to anticipate customer needs and guide innovation. Qualifications - 8+ years’ experience in consulting, account management, customer success, or a related field within analytics, SaaS, or e-commerce. - Experience at a top consulting or analytics firm, or within a leading CPG, Retail, Amazon, or SaaS organization serving those sectors. - Strong understanding of the CPG and e-commerce landscape, with proven ability to deliver measurable business impact. - Exceptional strategic and analytical problem-solving skills; adept at translating insights into actionable plans. - Executive presence with outstanding communication, influencing, and relationship-building skills. - Demonstrated commercial acumen with a record of successful renewals, upsells, and contract negotiations. - Proven leadership and collaboration skills, able to motivate and align cross-functional teams toward shared goals. - Data-driven decision-making mindset; adept at interpreting metrics to drive continuous improvement. - High bias for action, entrepreneurial energy, and comfort operating in ambiguity. - Bachelor’s degree in Engineering, Economics, or a related field; MBA preferred. - Willingness to travel and engage directly with customers. Benefits - The typical base pay range for this role across the US is: $162,200 - $195,000/per year. - In addition to salary, there is a 15%-20% cash bonus, along with an equity package provided as high potential pre-IPO stock options. - This base pay range may be inclusive of several career levels at CommerceIQ and will be narrowed based on a number of factors including the candidate’s experience, qualifications, and location. - Base salary is just one part of your total rewards package at CommerceIQ. You may also be eligible for long-term incentives, in the form of company stock options, as well as potential discretionary bonuses. - Comprehensive medical, vision, and dental coverage. - A 401(k)-retirement plan. - Short & long-term disability insurance. - Life insurance. - Paid parental leave. - Monthly reimbursements for gym, phone, and internet. - 10+ paid company holidays in each calendar year and unlimited PTO.
Job Requirements
- 8+ years’ experience in consulting, account management, customer success, or a related field within analytics, SaaS, or e-commerce.
- Experience at a top consulting or analytics firm, or within a leading CPG, Retail, Amazon, or SaaS organization serving those sectors.
- Strong understanding of the CPG and e-commerce landscape, with proven ability to deliver measurable business impact.
- Exceptional strategic and analytical problem-solving skills; adept at translating insights into actionable plans.
- Executive presence with outstanding communication, influencing, and relationship-building skills.
- Demonstrated commercial acumen with a record of successful renewals, upsells, and contract negotiations.
- Proven leadership and collaboration skills, able to motivate and align cross-functional teams toward shared goals.
- Data-driven decision-making mindset; adept at interpreting metrics to drive continuous improvement.
- High bias for action, entrepreneurial energy, and comfort operating in ambiguity.
- Bachelor’s degree in Engineering, Economics, or a related field; MBA preferred.
- Willingness to travel and engage directly with customers.
Benefits
- The typical base pay range for this role across the US is: $162,200 - $195,000/per year.
- In addition to salary, there is a 15%-20% cash bonus, along with an equity package provided as high potential pre-IPO stock options.
- This base pay range may be inclusive of several career levels at CommerceIQ and will be narrowed based on a number of factors including the candidate’s experience, qualifications, and location.
- Base salary is just one part of your total rewards package at CommerceIQ. You may also be eligible for long-term incentives, in the form of company stock options, as well as potential discretionary bonuses.
- Comprehensive medical, vision, and dental coverage.
- A 401(k)-retirement plan.
- Short & long-term disability insurance.
- Life insurance.
- Paid parental leave.
- Monthly reimbursements for gym, phone, and internet.
- 10+ paid company holidays in each calendar year and unlimited PTO.
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