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NICE

Make experiences flow.

Director, Sales Enablement, Onboarding

DirectorDirectorOtherRemoteLeadTeam 5,001-10,000Since 1991H1B SponsorCompany SiteLinkedIn

Location

United States

Posted

102 days ago

Salary

0

Seniority

Lead

No structured requirement data.

Job Description

Director, Sales Enablement, Onboarding

NICE

This description is a summary of our understanding of the job description. Click on 'Apply' button to find out more. Role Description We are seeking a strategic and execution-focused Director of Sales and Pre-Sales Onboarding to design, build, and scale world-class onboarding programs across our global go-to-market organization. This leader will own the onboarding experience for all Sales and Pre-Sales roles, ensuring new hires ramp quickly, build confidence, and deliver value to customers from day one. This role will partner closely with Sales, Pre-Sales, Product, and Marketing leadership to create structured, role-based learning journeys that align to business priorities and measurable performance outcomes. The Director will lead a small but high-impact team responsible for delivering onboarding at scale and continuously improving the learning experience. How will you make an impact? - Global Onboarding Strategy - Develop and execute a global onboarding strategy aligned to company growth, revenue, and customer experience objectives. - Build scalable, role-based onboarding programs for Sales and Pre-Sales that accelerate productivity and reduce time to ramp. - Ensure onboarding aligns to our Agentic AI, automation, and customer experience vision and prepares teams for real-world customer conversations. - Learning Path and Curriculum Ownership - Own the design and continuous evolution of structured learning paths for all Sales and Pre-Sales roles. - Define clear capability frameworks, skills progression, and role-based certification milestones. - Ensure content balances product knowledge, business value storytelling, technical depth, and customer outcomes. - Partner with Product and Marketing to incorporate new releases, competitive positioning, and use cases into onboarding journeys. - Team Leadership and Development - Lead, mentor, and grow a high-performing onboarding team of 2–4 professionals responsible for curriculum design, content creation, and program delivery. - Establish clear priorities, operating rhythms, and accountability aligned to business outcomes. - Foster a culture of innovation, collaboration, and continuous improvement. - Content and Experience Development - Oversee the creation of scalable onboarding content including digital learning, hands-on labs, simulations, and real-world scenarios. - Drive immersive, experiential learning that builds confidence and practical application. - Ensure consistency and quality across global onboarding experiences. - Measurement and Business Impact - Define and track onboarding success metrics including time to productivity, quota attainment, deal support readiness, and certification completion. - Build dashboards and reporting frameworks to demonstrate business impact and ROI. - Continuously optimize onboarding based on data, feedback, and performance insights. - Cross-Functional Collaboration - Act as a trusted partner to Sales and Pre-Sales leadership to understand capability gaps and evolving business needs. - Communicate onboarding progress, insights, and impact to executive stakeholders. - Collaborate closely with the broader Global Enablement organization to ensure alignment across ongoing learning, certification, and skill development. Qualifications - 8+ years of experience in sales enablement, onboarding, or learning and development in enterprise SaaS or AI-driven technology environments. - Proven success designing and scaling onboarding programs tied to measurable revenue impact. - Experience supporting both Sales and Pre-Sales or technical GTM roles. - Strong executive presence and ability to influence senior stakeholders. - Experience leading and developing high-performing teams. - Data-driven mindset with strong analytical and operational skills. - Ability to translate complex technical solutions into compelling business value. - Experience with learning platforms and modern enablement technologies. Success Metrics - Reduced time to productivity and ramp across Sales and Pre-Sales teams. - Improved seller and SE confidence and customer engagement early in tenure. - Strong onboarding completion and certification rates. - Positive feedback from Sales and Pre-Sales leadership. - Demonstrated impact on pipeline, deal velocity, and win rates. Benefits - Join an ever-growing, market disrupting, global company. - Work in a fast-paced, collaborative, and creative environment. - Endless internal career opportunities across multiple roles, disciplines, domains, and locations.

Job Requirements

  • 8+ years of experience in sales enablement, onboarding, or learning and development in enterprise SaaS or AI-driven technology environments.
  • Proven success designing and scaling onboarding programs tied to measurable revenue impact.
  • Experience supporting both Sales and Pre-Sales or technical GTM roles.
  • Strong executive presence and ability to influence senior stakeholders.
  • Experience leading and developing high-performing teams.
  • Data-driven mindset with strong analytical and operational skills.
  • Ability to translate complex technical solutions into compelling business value.
  • Experience with learning platforms and modern enablement technologies.
  • Success Metrics
  • Reduced time to productivity and ramp across Sales and Pre-Sales teams.
  • Improved seller and SE confidence and customer engagement early in tenure.
  • Strong onboarding completion and certification rates.
  • Positive feedback from Sales and Pre-Sales leadership.
  • Demonstrated impact on pipeline, deal velocity, and win rates.

Benefits

  • Join an ever-growing, market disrupting, global company.
  • Work in a fast-paced, collaborative, and creative environment.
  • Endless internal career opportunities across multiple roles, disciplines, domains, and locations.

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