This description is a summary of our understanding of the job description. Click on 'Apply' button to find out more. Role Description We are seeking a detail-oriented and highly organized Booking & Client Support Specialist to join our growing remote team. In this role, you will be responsible for managing reservations, coordinating schedules, and ensuring clients receive accurate, timely, and professional support throughout the booking process. This position is ideal for someone who enjoys working behind the scenes to keep everything running smoothly, thrives in a structured environment, and takes pride in delivering exceptional client care through strong communication and follow-through. - Process reservations, confirmations, and schedule updates with precision - Communicate with clients to gather required details and provide clear updates - Review bookings and documentation for accuracy and completeness - Monitor timelines and proactively follow up on outstanding items - Maintain organized digital records within established systems - Collaborate with team members to ensure a seamless client experience - Provide dependable support before, during, and after the booking process Qualifications - Strong written and verbal communication skills - Excellent organization and attention to detail - Ability to manage multiple tasks and meet deadlines - Comfortable navigating online platforms and digital systems - Self-motivated and able to work independently in a remote setting - Customer service, scheduling, or administrative experience preferred (not required) - Citizens of either the US, UK, LATAM, Spain and Australia Benefits - 100% remote flexibility - Structured training and ongoing support - Clear systems and processes to help you succeed - Opportunity for professional growth within a collaborative team environment

Company Description It all started in sunny San Diego, California in 2004 when a visionary engineer, Fred Luddy, saw the potential to transform how we work. Fast forward to today — ServiceNow stands as a global market leader, bringing innovative AI-enhanced technology to over 8,100 customers, including 85% of the Fortune 500®. Our intelligent cloud-based platform seamlessly connects people, systems, and processes to empower organizations to find smarter, faster, and better ways to work. But this is just the beginning of our journey. Join us as we pursue our purpose to make the world work better for everyone. Job Description The Director, Global Webinars & Virtual Experiences is a senior marketing leader responsible for owning the Americas webinar strategy end-to-end—from vision and business alignment through hands-on execution and performance optimization. This role is uniquely designed for a hands-on strategic leader: a director-level leader who can set strategy, inspire and guide others, and personally execute and produce high-impact webinars as required.  Webinars are a strategic lever within the AMS campaign framework and a critical driver of pipeline, revenue influence, and customer engagement across pipeline progression. This role partners closely with Campaigns, Field Marketing, Product Marketing, Sales, Marketing Operations, other internal stakeholders and external vendors to deliver scalable, pipeline-driven digital experiences aligned to business priorities.  The Director serves as the webinar pipeline owner for AMS, ensuring programs are tightly aligned to campaign strategy, buyer needs, and measurable outcomes focused on pipeline maturation, acceleration, and conversion. What you get to do in this role: Strategy & Leadership  - Own and evolve the AMS webinar and virtual events strategy aligned to the global campaign framework and regional pipeline goals.  - Serve as the webinar “pipeline officer” for AMS—working backward from revenue targets to define audience, volume, conversion goals, and program mix.  - Act as a senior strategic partner to campaign directors, demand leaders, solution marketing, and sales to ensure webinars are fully integrated into GTM motions.  - Establish best practices, frameworks, and operating rhythms for webinars across the pipeline progression.  - Lead executive and cross-functional interlock for planning cycles, QBRs, and performance reviews.  Execution & Program Ownership  - Personally lead and execute webinars and virtual events end-to-end when required, including topic development, speaker readiness, production oversight, audience acquisition, live execution, and post-event follow-up.  - Set the bar for excellence in digital experience design, storytelling, and audience engagement.  - Identify opportunities to innovate formats, platforms, and experiences to continuously elevate program impact.  Program & Team Management  - Lead, coach, and develop a high-performing AMS webinar team (internal and/or contractor resources), setting clear priorities, standards, and accountability.  - Drive strong cross-functional collaboration across campaigns, web, media, events, social, operations, etc.  - Manage external vendors and webinar platforms to ensure high-quality execution and cost efficiency.  Measurement, Operations & Optimization  - Own webinar performance measurement, reporting, and insights—tracking influence on pipeline, conversion rates, engagement, and ROI.  - Partner closely with Marketing Operations to ensure accurate tracking, lead flow, routing, and reporting across systems.  - Monitor and manage program budgets, vendor spend, and forecasting.  - Use data, insights, and feedback to continuously optimize strategy, execution, and investment decisions Qualifications To be successful in this role you have: - Proven ability to operate successfully at a director level with strong business acumen, executive presence, and comfort owning strategy tied to pipeline and revenue.  - Deep expertise in B2B webinar and digital event strategy, execution, and optimization.  - Demonstrated experience as a hands-on strategic leader—able to both lead teams and personally execute complex programs.  - Strong understanding of integrated campaign strategy and how webinars support GTM motions.  - Exceptional pipeline and measurement orientation, including experience working backward from revenue goals to define program strategy.  - Advanced project management skills with the ability to manage multiple workstreams, stakeholders, and timelines.  - Strong analytical mindset with a passion for data-driven decision making; experience with dashboards and reporting tools such as Tableau or PowerBI preferred.  - Experience partnering with cross-functional teams to drive lead conversion and enablement.  - Comfort working with marketing automation, MarTech platforms, CRM, and webinar technologies (e.g., Dynamics, MSFT Office, ON24, Zoom, PathFactory, Outreach, BrightTALK, etc.).  - Excellent written, verbal, and presentation skills with the ability to influence at all levels.  - Self-starter with a growth mindset who thrives in a fast-paced, evolving environment. Required Qualifications  - 12+ years of experience in B2B marketing, integrated campaigns, demand generation, or digital programs, with significant webinar leadership experience.  - SaaS and enterprise selling motion experience strongly preferred.  - Proven success developing and executing webinar strategies using frameworks from Forrester, ITSMA, or the like  - Strong project management and organizational skills with a sharp attention to detail  - Experience working with global teams and fostering cross-functional collaboration  - Solid knowledge of digital promotion tactics (SEO, SEM, paid media) and tools  - High energy, self-motivated team player with a proactive mindset and positive attitude  - Bachelor’s degree in Business, Marketing, or related field required; MBA preferred.   For positions in this location, we offer a base pay of $192,400 - $336,700, plus equity (when applicable), variable/incentive compensation and benefits. Sales positions generally offer a competitive On Target Earnings (OTE) incentive compensation structure. Please note that the base pay shown is a guideline, and individual total compensation will vary based on factors such as qualifications, skill level, competencies, and work location. We also offer health plans, including flexible spending accounts, a 401(k) Plan with company match, ESPP, matching donations, a flexible time away plan and family leave programs. Compensation is based on the geographic location in which the role is located and is subject to change based on work location. Additional Information Work Personas We approach our distributed world of work with flexibility and trust. Work personas (flexible, remote, or required in office) are categories that are assigned to ServiceNow employees depending on the nature of their work and their assigned work location. Learn more here. To determine eligibility for a work persona, ServiceNow may confirm the distance between your primary residence and the closest ServiceNow office using a third-party service. Equal Opportunity Employer ServiceNow is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, creed, religion, sex, sexual orientation, national origin or nationality, ancestry, age, disability, gender identity or expression, marital status, veteran status, or any other category protected by law. In addition, all qualified applicants with arrest or conviction records will be considered for employment in accordance with legal requirements.  Accommodations We strive to create an accessible and inclusive experience for all candidates. If you require a reasonable accommodation to complete any part of the application process, or are unable to use this online application and need an alternative method to apply, please contact [email protected] for assistance.  Export Control Regulations For positions requiring access to controlled technology subject to export control regulations, including the U.S. Export Administration Regulations (EAR), ServiceNow may be required to obtain export control approval from government authorities for certain individuals. All employment is contingent upon ServiceNow obtaining any export license or other approval that may be required by relevant export control authorities.  From Fortune. ©2025 Fortune Media IP Limited. All rights reserved. Used under license.  - Employee Type: Regular - Region: AMS - North America and Canada - Work Persona: Flexible or Remote

• Responsible for maximizing the field readiness for new software products and new feature introductions for CommandCentral DEMS product and related readiness across the CommandCentral product portfolio. • Responsible for making product decisions and often acts as the lead resource for the rest of the organization when deep product expertise is required. • This includes supporting the organizations that help bring the product to market and work directly with customers, including marketing, sales, training and support services. • Proactively facilitates sales and channel training across all relevant sales channels • Assists pre-sales with custom project requests • Defines and ensures implementation of go-to-market assets including demo environments, training materials, and presentations • Demonstrates new pre-release features

• Own the complete product experience end-to-end • Build and evolve the product roadmap • Uncover customer needs through engagement • Drive customer success by translating possibilities into value • Define product specs and collaborate with engineering • Partner with Support and Sales teams • Work with marketing to create customer-driven content