This description is a summary of our understanding of the job description. Click on 'Apply' button to find out more. Role Description The IT Support Engineer III is a senior technical role responsible for advanced troubleshooting, complex escalations, and project execution across nationwide client environments, with a strong emphasis on healthcare and dental IT systems. - Handle advanced escalations from lower-level engineers - Diagnose and resolve complex server, networking, and infrastructure issues - Support healthcare and dental software applications and imaging systems - Lead and execute infrastructure, cloud, and security projects - Act as a senior technical advisor to clients - Maintain detailed technical documentation and system diagrams Qualifications - 5 or more years of IT support experience - Advanced expertise in Windows Server, Microsoft 365, and networking - Strong project execution and communication skills Requirements - Healthcare or dental IT experience - Advanced PowerShell or scripting knowledge - macOS and iOS support experience Benefits - Paid Time Off program in accordance with company policy - Company-observed paid holidays - Health insurance options available to eligible employees - CrewHu employee recognition and rewards program - $50 monthly cell phone stipend - Company-provided equipment and tools - Ongoing training and professional development opportunities

This description is a summary of our understanding of the job description. Click on 'Apply' button to find out more. Role Description Custom Software Systems Inc. (CSS) is seeking a Functional Analyst (Coupa) to augment the team with a focus on Analytics and reporting. The candidate will also provide support, which includes troubleshooting Production issues, configuring Coupa application, performing end-to-end testing of integrations, reports, and business processes. The Contractor would support the Production Coupa environment, future releases, and the development of new solutions and enhancements. - Partnering with stakeholders to define needs, analyze business processes, and design, test, and implement system solutions - Configuring settings and approval hierarchies in Coupa to meet organizational requirements - Research and develop solutions for the integration issues between Coupa and the finance system - Managing Coupa updates, analyzing feature releases, and implementing new functionalities - Document project deliverables such as requirements specification, design and test results - Analyze user needs to determine functional and cross-functional requirements - Perform functional allocation to identify required tasks and their interrelationships - Identify resources required for each task - Define and manage application security - Other duties as assigned Qualifications - At least five (5) years of experience in full SDLC for all task order applications and technologies - Familiarity with Agile and ITIL practices and methodologies - The ability to configure, implement, test, and document solutions in Coupa application and analytics - Regression testing of the application and integrations for the Coupa releases - Excellent work ethic, communication and organizational skills - Possess experience with integration between Coupa and finance applications Requirements - US Citizenship or Green Card - A bachelor’s degree in Computer Science or a related degree in the IT field, or equivalent experience Knowledge, Skills, and Abilities - Excellent work ethic, communication and organizational skills - Excellent verbal and written communication skills - Ability to act with integrity, professionalism, and confidentiality - Experience working on Agile teams and with Scrum methodologies - Strong analytical, research, and conceptual-thinking skills to visualize solutions to a wide variety of needs - Ability to navigate organizational culture and flexibility on the application of best practices - Excellent interpersonal and negotiation skills - Excellent organizational skills and attention to detail - Excellent time management skills with a proven ability to meet deadlines - Knowledge and experience of principles and practices of task order applications or technologies Benefits - Wage Range: Negotiable - Health insurance plans - Health Savings Account (HSA) - Dental - Vision - Long-term disability - Short-term disability - Basic term life insurance - Supplemental term life insurance for employees, spouses, and dependents - Simple IRA - Parking/Commuting expense reimbursement - Training/Education Location - Washington, District of Columbia (Remote) Employment Type - Contractor Minimum Experience - Mid-level

This description is a summary of our understanding of the job description. Click on 'Apply' button to find out more. Role Description Palette Media is seeking a Desktop Support Specialist to serve as a foundational member of our internal technology function. This role will provide day-to-day technical support, optimize our systems (including Google Workspace), and help evolve our IT processes. You’ll act as both hands-on support and a process improver — ensuring our team has reliable, secure, and scalable technology infrastructure. This role is ideal for someone early-to-mid career who thrives in startup environments, enjoys solving problems in real time, and is excited about supporting a fast-paced team in the entertainment and creator economy space. Responsibilities - Desktop & End-User Support - Provide day-to-day technical support for employees across hardware, software, and SaaS platforms - Troubleshoot macOS systems, peripherals, conferencing tools, and network connectivity - Manage device provisioning, onboarding, and offboarding processes - Maintain asset inventory and lifecycle tracking - Google Workspace & Systems Optimization - Administer and optimize Google Workspace (user management, permissions, security policies, automation) - Improve file structures, permissions governance, and operational efficiency - Evaluate and recommend workflow improvements across internal tools - IT Operations & Vendor Management - Serve as primary point of contact for IT vendors and managed service providers - Help evaluate outsourced IT support options and recommend scalable solutions - Coordinate hardware purchasing, warranty claims, and service contracts - Strengthen backup systems and reduce single points of failure within IT operations - Process Improvement & Documentation - Document SOPs for onboarding, offboarding, device management, and security protocols - Identify inefficiencies in current processes and implement improvements - Support light security best practices (2FA enforcement, access controls, device policies) Qualifications - 2–5 years of experience in desktop support, IT support, or IT operations (startup experience preferred) - Experience administering Google Workspace in a business environment - Strong working knowledge of macOS environments - Experience supporting and administering HubSpot (user management, permissions, integrations, and troubleshooting) in a business environment - Experience managing SaaS tools and supporting remote teams - Comfortable managing vendors and external service providers - Strong documentation and process-oriented mindset - Calm, solutions-oriented temperament with excellent interpersonal skills - Interest in entertainment, media, or the creator economy is a plus

This description is a summary of our understanding of the job description. Click on 'Apply' button to find out more. Role Description This role involves providing IT support and resolving client/customer technical issues through virtual communication. - Serve as the initial contact for IT support requests remotely through the IT Support phone intake queue. - Log, categorize, and prioritize all incoming support requests in the IT ticketing tool. - Provide first-level troubleshooting and resolution for common technical issues including but not limited to: - Password resets and account access issues - Email and collaboration tools support - Software installation and configuration assistance - Basic network troubleshooting - Printing and peripheral device troubleshooting - Escalate unresolved or complex issues to higher-level support teams following established procedures. - Deliver clear and courteous communication, ensuring users are kept informed of ticket status and resolution progress. - Follow IT policies, procedures, and service level agreements (SLAs) to ensure consistent and timely support. - Document solutions and update knowledge base articles to aid future troubleshooting. - Participate in ongoing training to maintain and grow technical knowledge. - Adhere to and uphold security posture of the organization; escalate immediately if unsure. Qualifications - 0-2 years of experience, preferred - Bachelor's degree in related field, or equivalent work experience, preferred - Any prior call center experience, specifically from a technical support perspective is a plus Requirements - Applies basic concepts, principles and technical capabilities to perform routine tasks - Works on projects of limited scope and complexity - Follows established procedures to resolve readily identifiable technical problems - Works under direct supervision and receives detailed instructions - Develops competence by performing structured work assignments Benefits - Medical, dental and vision coverage - Paid time off plan - Health savings account (HSA) - 401k savings plan - Access to wages before pay day with myFlexPay - Flexible spending accounts (FSAs) - Short- and long-term disability coverage - Work-Life resources - Paid parental leave - Healthy lifestyle programs