This description is a summary of our understanding of the job description. Click on 'Apply' button to find out more. Role Description This position is open to Alaska Residents only. Please check our residency definition to determine if you qualify. Join our dynamic Office of Information Technology (OIT) M365/Cloud Services Team and help deliver enterprise-level support for Microsoft 365 and related cloud technologies across all State of Alaska’s Executive Branch Departments. As a flexibly staffed position, you can come in and at the first level and flex promote to the next level with opportunities to grow your skills and become a subject matter expert by: - Monitor & Maintain: Assess IT system health daily to ensure smooth operations for colleagues and departments statewide. - Troubleshoot Complex Issues: Provide top-tier support for challenging problems, from cloud integrations to hard-to-diagnose end-user issues. - Collaborate Across Teams: Work closely with Tier 2 technicians to strengthen organizational resiliency and improve troubleshooting processes. - Optimize & Innovate: Research, plan, and implement new features; fine-tune configurations to boost efficiency and security. - Stay Ahead of Trends: Continuously learn and adapt to evolving technologies in the Microsoft 365 and cloud ecosystem. - Secure Integrations: Review and document permissions for applications integrating with Office 365/Entra ID to maintain compliance and security. - Build Expertise: Develop deep knowledge of enterprise cloud services and serve as a trusted resource for colleagues. - Contribute to Strategy: Share insights and collaborate on workflow improvements and enterprise service enhancements. Qualifications - Enterprise Architecture: Knowledge of principles, concepts, and methods of enterprise architecture to align information technology (IT) strategy, plans, and systems with the mission, goals, structure, and processes of the organization. - Technical Documentation: Knowledge of procedures for developing technical and operational support documentation. - Identity Management: Knowledge of methods and controls to validate the identity of individuals to verify access approval and level, and monitor activity to ensure that only authorized access is taking place. Requirements - Competency Based Minimum Qualifications Instructions: This job class uses competency based minimum qualifications. - Systems Programmer 1: Any combination of education and/or experience that provides the applicant with competencies in: - Hardware: Knowledge of specifications, uses, and types of computer or computer-related equipment. - Infrastructure Design: Knowledge of the architecture and typology of software, hardware, and networks, including LANS, WANS, and telecommunications systems, their components and associated protocols and standards, and how they operate and integrate with one another and with associated controlling software. - Operating Systems: Knowledge of computer network, desktop, and mainframe operating systems and their applications. - Systems Integration: Knowledge of the principles, methods, and procedures for installing, integrating, and optimizing information systems components. - Equivalent to those typically gained by: Training in computer science, information technology, or system administration – or a similar field or professional experience – that provided knowledge of systems, networking software, hardware, protocols, and scripting/automation tools. - Systems Programmer 2: Any combination of education and/or experience that provides the applicant with competencies in: - Hardware: Knowledge of specifications, uses, and types of computer or computer-related equipment. - Infrastructure Design: Knowledge of the architecture and typology of software, hardware, and networks, including LANS, WANS, and telecommunications systems, their components and associated protocols and standards, and how they operate and integrate with one another and with associated controlling software. - Operating Systems: Knowledge of computer network, desktop, and mainframe operating systems and their applications. - Systems Integration: Knowledge of the principles, methods, and procedures for installing, integrating, and optimizing information systems components. - Systems Testing and Evaluation: Knowledge of principles, methods, and tools for analyzing and developing systems testing and evaluation procedures and technical characteristics of IT systems, including identifying critical operational issues. - Equivalent to those typically gained by: Training in computer science, information technology, system administration, or a similar field and professional experience in database, network, or system administration. Benefits - Supportive Culture: Work in an environment where collaboration is key—our team celebrates wins and tackles challenges together. - Meaningful Impact: Use your technical expertise to support diverse teams dedicated to serving Alaskans. - Career Growth: Access a wide range of training resources and personalized development plans, including flex-promotion opportunities. - Advancement Opportunities: Explore multiple career paths within OIT—customer support, systems administration, programming, cybersecurity, networking, and more. - Skill Development: Demonstrate, expand, and refine your technical expertise while working on enterprise-level systems. - Competitive Compensation: Enjoy a solid salary and benefits package, including: - Retirement plans with employer contributions - Medical, dental, and vision coverage - Life and disability insurance - Optional benefits like pet insurance Company Description Our Vision: One government, empowered by innovative technical collaboration. Our Mission: Simplify processes, boost efficiency, and protect Alaskans' data by working together and using innovative solutions to deliver secure and improved government services.