• Drive continuous improvement of installation processes using Lean principles, standard work, and Daily Management Systems (DMS) to improve efficiency, quality, and customer outcomes. • Own USCAN Service Installation assessment of installation performance through KPIs, feedback loops, and structured problem solving, driving measurable improvements across installation cycle time, cost, quality, and both employee and customer satisfaction, all while balancing rigor with field practicality. • Own the strategy and execution for installation documentation readiness, including closure of open CAPAs, work instructions, and installation standard work, ensuring compliance, sustainability, and prevention of non-conformances. • Drive installation improvement initiatives through oversight, Gemba observations, and cross functional coordination to deliver forward-thinking optimized installation processes that lead to seamless customer and field service experience. • Lead and foster an Installation Collaboration Hub that brings together modality installation leaders and service specialists that promotes a high-performance culture aligned on enterprise installation strategy, priorities, risks, and execution readiness that enables field success. • Serve as the integrator between modality specific installation needs and the overall service delivery strategy, driving shared accountability through structured operating mechanisms and cadence. • Collaborate closely with Product, Engineering, Service Training, and Modality leaders to define installation learning needs and ensure training content aligns to standard work and field execution realities. • Maintain awareness and communicate actions, progress, and alignment into new product installation readiness for USCAN Service for reassurance on field preparedness. • Partner with Quality, Engineering, Regulatory, Product, and Service teams to navigate governance mechanisms that strengthen upstream documentation quality. • Provide strategic direction and guidance to the Connectivity Operations team to integrate connectivity readiness, deployment, and ongoing support into end‑to‑end service delivery across the product lifecycle. • Champion a customer-centric, people first culture that values standardization with a field informed approach to installation execution, incorporating customer feedback and field insights into continuous improvement and future state design.

• Ensure that competency-based education optimization and academic delivery strategies align with institutional goals, and standards • Plan and implement integration roadmaps that allow for the successful transition of newly validated models to the appropriate academic unit, including all related processes, technologies, services, and teams into the operationalized Academic ecosystem • Foster progress as a structured discipline through the appropriate use of planning, tools, techniques, and formalized innovation cycles • Contribute to environmental scanning capabilities that capture market, employer, and internal data and turn that data into usable intelligence that indicates where delivery or improvement is appropriate • Support the strategy for integrating industry credentials, digital credentials, and flexible pathway options as part of our academic product strategy • Manage academic delivery outcomes using measurements, and established performance targets • Cultivate relationships with partners across SNHU to ensure transparency in the work, its purpose, and projected outcomes; alignment of expectations and resources; and clarity of performance and results • Support the strategic vision for academic delivery development and the integration of new delivery models and practices • Support the strategy for the development, piloting, and implementation of adaptable educational models, collaborating with innovation and testing teams to pilot new technology solutions (such as AI), faculty models, and learning design approaches. • Lead the optimization of existing non-traditional, competency-based educational models, to ensure long-term viability. • Lead a team of motivated, passionate, focused employees, including CBE Academic Deans and Reviewers

Description ABOUT VISANTE We are relentless in solving the most complex challenges in health system pharmacy—designing pharmacy footprints that meet our clients where they are today and position them to win tomorrow. Our work delivers measurable financial gains, operational excellence, and an elevated patient experience. We set ambitious goals, move with urgency, and create extraordinary value. Obsessed with client impact, we thrive in a collaborative, innovative culture where deep expertise turns insight into action. We’re proud of the results we deliver and the trust we earn—fueling sustained growth and exceptional client satisfaction. Our mission is to transform healthcare through pharmacy, and our vision is to reimagine pharmacy to improve lives. ABOUT THE POSITION (Remote) The Director of Training and Enablement will serve as a strategic and hands-on leader responsible for designing, executing, and optimizing training programs that support Visante’s onsite client teams, including embedded medication access specialists, pharmacy technicians, and pharmacists. This role drives workforce development initiatives that align training with organizational goals, client needs, and clinical excellence standards. The Director will oversee the creation and continuous improvement of scalable training programs across virtual, in-person, and e-learning formats, while leading a high-performing team of training professionals. This leader will leverage digital platforms and Learning Management Systems to deliver accessible content, establish competency benchmarks, and ensure consistent performance across client-facing roles. In close partnership with Quality & Clinical Outcomes, Client Success, Pharmacy Services, and Human Resources, the Director will align training with compliance requirements, service delivery expectations, and enterprise workforce strategies. The role is also accountable for developing evaluation frameworks, monitoring training effectiveness through key performance metrics, and staying current on best practices in adult learning, healthcare education, and pharmacy operations to support standardized onboarding, enhanced clinical readiness, and scalable excellence across Visante’s managed services offerings. Principle Duties and Responsibilities - Lead strategic workforce development initiatives to align training programs with organizational goals and client needs. - Design, implement, and continuously enhance training programs for Field Services personnel across virtual, in-person, and e-learning formats. - Build, mentor, and develop a high-performing team of training professionals. - Utilize Learning Management Systems (LMS) and digital platforms to deliver scalable, accessible training content. - Establish competency benchmarks and skill assessments to ensure consistent performance in client-facing roles. - Collaborate with Quality & Clinical Outcomes leadership to align training with compliance, clinical standards, and audit readiness. - Develop and manage evaluation frameworks to measure training impact on performance, compliance, and client outcomes. - Partner with Client Success and Pharmacy Services leaders to ensure training supports service delivery and client satisfaction. - Track, analyze, and report training effectiveness using metrics such as onboarding speed, performance variability, satisfaction, and retention. - Stay current on best practices in adult learning, healthcare education, and pharmacy operations, and collaborate with HR to align enterprise and client-specific training efforts. Requirements Education Required: Bachelor’s degree in Education, Organizational Development, Healthcare Administration, Pharmacy, Nursing, or a related field. Preferred: Master’s degree preferred (e.g., MBA, M.Ed., MHA, MS in Organizational Leadership, or related discipline). Formal training in adult learning theory, instructional design, or workforce development. Experience Required: 7+ years of progressive experience in training, learning & development, or workforce development roles. Special Skills: - Exceptional communication, collaboration, and project management abilities with a strong capacity to influence across teams without direct authority. - Proven leadership skills, including building, developing, and managing high-performing teams. - Demonstrated success improving onboarding efficiency, staff readiness, and overall workforce capability. - Ability to drive consistent performance and service quality across diverse Field Services client engagements. - Strong focus on compliance, audit readiness, and initiatives that enhance employee retention, engagement, and professionalism. Compensation and Benefits: We offer competitive salary and benefits for this full-time salaried role. Equal Opportunity Statement: Visante is an equal opportunity employer. Visante’s people are its greatest asset and provide the resources that have made the company what it is today. Visante is, therefore, committed to maintaining an environment free of discrimination, harassment, and violence. This means there can be no deference because of age, religion or creed, gender, gender identity or expression, race, color, sexual orientation, national origin, disability, veteran status, or any other characteristic protected by applicable laws and regulations.

• Actively seek out sales opportunities in collaboration with peer Sales teams, Inside Sales, and Partnerships to generate qualified sales pipeline • Utilize information gathered during the needs analysis phase to deliver a compelling demonstration of the Workiva platform • Skillfully address customer objections - removing obstacles - and finding solutions to various client challenges • Lead the sales process naturally - guiding it to a close by effectively showcasing Workiva's value proposition • Regularly and promptly update customer relationship management tools to report customer contacts • Provide consistent and accurate forward-looking information through pipeline analysis to forecast sales • Develop and deliver strategic account planning with purposeful action to secure sales success • Rally internal support to pursue an account and optimize internal resources • Prioritize selling activities and ensure timely follow-through • Maintain a strong understanding of Workiva products through a commitment to ongoing training and a growth mindset • Share knowledge, successes, lessons learned and best practices with peers across teams - including serving as a mentor to peers