This description is a summary of our understanding of the job description. Click on 'Apply' button to find out more. Role Description The Administrative Clinical Support Specialist I performs a range of administrative tasks, resolves problems and may coordinate administrative support activities that require knowledge of program operations, policies, and processes. The position will be responsible for the transferring of clinical data, conducting pre-review screening of prior authorization requests, completing discharge documentation, and ensuring administrative supports are in place to meet required departmental deadlines in accordance with contractual, federal and accreditation standards. This position is full-time remote. Selected candidate must reside in North Carolina. Some travel for onsite meetings may be required. Responsibilities & Duties - Program Operations - Triage, process, and gather clinical information to build prior authorization requests that are received via email/fax into our electronic health record platform. - Support the UM department in ensuring notification to members and providers occur within required time frames. - Adhere to all HIPAA and organizational privacy and security policies to ensure confidentiality, integrity and protection of patient health information (PHI). - Utilize NC TRACKs to accurately verify member eligibility in support of clinical and administrative workflows. - Support high priority, time sensitive and daily procedural tasks such as pre-screening prior authorization requests, completing discharge documentation, responding and supporting providers, and related non-clinical activities according to policies, procedures and regulatory compliance guidelines. - Administrative Support Activities - Complete data entry (intake function) for prior authorization requests submitted by means other than electronic provider portal (E.g., Email, fax, phone). - Transfer of clinical information to facilitate Peer Review of prior authorization requests via the delegated vendor portal. - Gather clinical information to facilitate peer-to-peer review and re-review processes. - Respond to providers inquiries related to the status of a prior authorization request and UM operational procedures. Response time must be consistent with contractual and accreditation standards detailed in Policy and Procedures. - Reference and adhere to all applicable agency policies, operational procedures, desk procedures, and best practices to ensure compliance with regulatory requirements and contractual obligations through the accurate execution of job responsibilities. Qualifications - High School diploma and four (4) years of related administrative experience to include a minimum of two (2) years performing administrative support functions, preferably within a clinical, health information, or healthcare administrative setting. Requirements - Demonstrates consistent compliance in handling, accessing, transmitting, and storing sensitive clinical data and reports potential privacy or security concerns in accordance with established procedures. - Demonstrate strong technical aptitude and efficiencies in navigating multiple platforms/portals to support daily operations. - Knowledge of office management, including the ability to organize workflow and coordinate activities among department staff. - Ability to do calculation, summarize, compile and tabulate numerical material. - Ability to maintain work standards of programs activities and ability to analyze and correct errors. - Ability to maintain an effective working relationship with other employees and the public. - Proficiency with databases and the ability to navigate through SharePoint. - Knowledge of NC Tracks & Alliance Medical Records electronic system. - Ability to collaborate with multi-departmental and multi-unit teams. - Proficiency in Microsoft Office products (such as Word, Excel, Outlook, etc.) is required. Benefits - Medical, Dental, Vision, Life, Long and Short Term Disability. - Generous retirement savings plan. - Flexible work schedules including hybrid/remote options. - Paid time off including vacation, sick leave, holiday, management leave. - Dress flexibility. Salary Range $20.32 - $25.91/Hourly. Exact compensation will be determined based on the candidate's education, experience, external market data and consideration of internal equity.

This description is a summary of our understanding of the job description. Click on 'Apply' button to find out more. Role Description JSSA is looking for a part-time weekend on call Scheduling Coordinator to support our Homecare department with scheduling Certified Nursing Assistants and/or Certified Medical Technicians to care for clients in the Montgomery County area. The schedule for this position is every other Friday from 5pm through Sunday at 8:30am. - Updates schedules in the system. - Prepares client information materials for caregivers, including schedule, address, client preferences, etc. - Notifies nurses of change in client status, care updates for caregivers, any and all injuries to clients (even outside care hours). - Handles new business referrals including entering relevant data, scheduling assessment, creating billing policy, etc. - Assists in coordinating services provided to clients, including scheduled hours, Uber services, agency services (social work, hospice, care management, medication management). - Controls and monitors schedule changes in a timely fashion. - Maintain updates in external databases as needed. - Quality control checks clock-in/out for caregivers to include time and location. - Ensure caregiver tasks are completed in a timely fashion. - Works with on-call company to handle all staffing needs outside of office hours. Will use agency cell phone for On Call. - Assists in relaying messages to field staff, office staff, JSSA staff, and community liaisons. - Performs other duties as assigned by the Supervisor or Executive Director. - Maintains current client roster with necessary and accurate information. - Projects a concerned, professional attitude toward departmental personnel and external customers. - Works to develop a positive rapport with all staff members and community resources affiliated with home health care services. Qualifications - High school diploma - 2 years’ experience as a scheduling coordinator in Homecare or Home Health field. - Ability to manage routine office files, logbooks, and field staff schedules. - Computer literate with a high degree of proficiency in office automation programs. - Must possess positive, enthusiastic attitude, good people skills, and professional appearance. - Ability to work independently without constant supervision. Requirements - $150 Flat Rate for on-call coverage Friday through Monday and $25.00 an hour for any engaged/worked hours. - 403(b) retirement savings plan with match - Remote work schedule. - Many opportunities for personal and professional development - and much more... Company Description The Jewish Social Service Agency (JSSA) has been helping people across the Washington metropolitan area meet emotional, social, and physical challenges for more than 120 years. A nonsectarian provider, we serve people of all religious backgrounds, races and ethnicities, helping the youngest child to the most fragile senior, from individuals to entire families. JSSA provides services and support to nearly 31,000 individuals a year through our wide range of counseling, educational, specialized employment, in-home support, hospice and nursing care, and social services. We are a growing Agency and strive to be an Employer of Choice. As such we offer a competitive salary and benefits package, a healthy work-life balance, collaborative team environment and many opportunities for personal growth and professional development. We pride ourselves on our mission to be the first place for the Jewish community, as well as the community at large, to turn for clinical and social services of the highest quality that sustain and nurture all who seek assistance. We are an Equal Opportunity Employer. AA/M/F/D

• Manage and process billing cycles using Clio Manage, including time entries, invoices, and payment processing. • Track billable hours and ensure data integrity across multiple legal matters. • Act as a liaison between attorneys and clients regarding billing updates, inquiries, and reconciliations. • Proactively follow up on outstanding invoices and manage past-due payments. • Maintain organized billing records and detailed logs of client communications. • Assist with document management, scheduling, and professional correspondence via email and client portals.

We are seeking an organized and client-focused Client Support Administrator to provide administrative and scheduling support while ensuring a smooth, professional experience for clients from start to finish. This fully remote position is ideal for someone who enjoys staying organized, communicating clearly, and managing multiple tasks efficiently. The ideal candidate enjoys structured work, thrives in detail-driven environments, and understands how important timely communication and follow-through are to creating a seamless client experience. If you are proactive, organized, and comfortable managing multiple moving parts, this role offers a strong opportunity to grow within a supportive remote team. Key Responsibilities: - Coordinate client bookings, schedules, and confirmations - Communicate with clients to gather necessary details and provide timely updates - Review documentation for accuracy and completeness - Monitor timelines, track changes, and follow up as needed - Maintain organized records within company systems Qualifications: - Strong written and verbal communication skills - Excellent organization and attention to detail - Comfortable using online systems and digital tools - Able to work independently and manage priorities in a remote environment - Customer service or administrative experience preferred (not required) - Must be a citizen of the US, UK, Australia, Spain, or LATAM What We Offer: - 100% remote flexibility - Structured training and ongoing support - Growth opportunities within a supportive team environment