This description is a summary of our understanding of the job description. Click on 'Apply' button to find out more. Role Description GARUD is in search of a motivated, self-driven Journeyman Data Analyst. Applicants must have a passion for their work, be innovative, and possess strong verbal and written communication and analytic skills. Responsibilities & Duties - Utilize experience gathering information from various sources and assembling the information into a comprehensive work product for the Government to use for decisions. - Review data analytics and create user-friendly data-driven management-level decision making tools, such as a dashboard. - Experience must include combining multiple fields among multiple datasets and conducting different types of calculations/analyses (e.g., trend analysis, forecasting, descriptive statistics). - Utilize ServiceNow as a business process software to optimize workflows and improve customer experience. Qualifications - Bachelor’s degree (BA/BS) in Operations Research, Mathematics, Economics, Data Analysis, Statistics, or a similar field. - Experience with dashboards must be utilization-focused and tailorable to the audience. - At least 2 years experience with Tableau Desktop, Tableau Enterprise Server, and R programming. - 2 years of experience working with clients to improve data quality. - 1 year of experience with performance measures and efficiency statistics. - 1 year of experience presenting data and dashboards to an interdisciplinary audience. - Good written and verbal communication skills and strategic thinking ability. - At least 5 years of experience with data analytics and creating user-friendly data-driven management-level decision making tools, such as a dashboard. Requirements - Experience gathering information from various sources and assembling the information into a comprehensive work product for the Government to use for decisions. - Experience utilizing ServiceNow software. Benefits - 401(k) - 401(k) matching - Dental insurance - Health insurance - Health savings account - Life insurance - Paid time off - Professional development assistance - Relocation assistance - Tuition reimbursement - Vision insurance Citizenship and Security Clearance Requirements - U.S. Citizenship is required for this position on a U.S. Government contract.

JOB PURPOSE: The Shared Services Data Quality Analyst will perform quality audits and reviews of all data submitted by the IDT teams in Care Compass. The role will also perform a variety of duties audits, inspections, and analysis of entries, and be responsible to make modifications, confirm, and/or update patient service support documentation. This will include frequent communication with participants and collaboration with various teams to effectively collect and process participant data. JOB RESPONSIBILITIES: - Maintain accurate records, timely appointments, and ensure proper documentation is collected and processed. - Complete Quality validation calls to participants, providers, and home care agencies to confirm that all services requested were received. - Capture and modify any data missing by the PACE staff who submitted the original request and communicate to all parties' key updates to ensure that deliverables are achieved for the participant. - Complete assessment and coordination notes into Care Compass EMR database related to participant home care services received, supplies delivered, nursing duty sheets, and other data management as necessary. - Coordinate and schedule appointments for PACE participants with internal and external providers, ensuring timely access to care. Communicate effectively with participants, caregivers, and providers to confirm, modify, or reschedule appointments as needed. - Maintain accurate records of all scheduled appointments in the system, ensuring compliance with regulatory and organizational timelines. Monitor upcoming appointments and follow up to ensure they occur as planned, addressing any barriers to attendance. - Manage and prepare confidential information, such as patient services and data summaries, quality assurance reports, root cause analysis, the financial impact of errors, etc. and use any/all sources of information (i.e. Staff documentation errors, missing information in Care Compass, validation calls, grievances, etc.). - Provides analysis reports of data information to management and prepares recommendations for review and/or changes to ensure higher quality standards of deliverables are met. - Inspects participant’s requests submitted by IDT and site-associated Care Delivery department to ensure deliverables are received, customer satisfaction, and data information is entered correctly and timely. - Post-inspection: conduct an evaluation and assessment of patterns, frequency, and summary of errors and/or gaps in goods, services, equipment, etc. Determine if errors are outliers or systemic issues and conduct root cause analysis. - Responsible for data entry and updating daily service-related information required for the service coordination team care planning for consistent and reliable delivery of all goods and services to participants. - Responsible for updating all Care Compass demographic updates including phone number, address, and interdisciplinary staff assignments. - Manages escalated issues, disputes, and replacement requests as assigned on the worklist. - Provides general administrative oversight support as needed. - Maintains departmental quality and productivity goals. - Adheres to all applicable compliance requirements and the Code of Conduct. Weekly Hours: 40 Days: Monday to Friday Hours: We have different schedules available between 8:00 AM to 8:00 PM, ET. Location: Full time Remote Salary Range: $40,000.00 - $44,000.00 – English Only $45,000.00 - $50,000.00 – Bilingual (Preferred Languages Bengali, Chinese, Spanish, Russian, Korean) QUALIFICATIONS: Education: Associate degree preferred, or equivalent relevant call center years of experience preferred. Experience: One to two (1-2) years of experience in customer service, quality, and/or auditing experience. Additional Requirements: Able to pass a typing test with at least 45 WPM. Bilingual Requirement: Spanish, Russian, Chinese, Bengali, Korean Employees acknowledge that they have an alternative means of working in the event of a power and/or internet service outage, ensuring they are able to fulfill their job responsibilities without interruption. Excellent written and verbal communication skills. Ability to thrive in a fast-paced environment and meet assigned deadlines. Excellent organizational skills, accuracy, and attention to detail. Ability to operate both independently and collaboratively as required. Proficiency in Microsoft Office Suite, including Word, Excel, and Outlook. Remote Work & Equipment Requirements (Bring Your Own Device - BYOD) This is a fully remote position. Employees are required to provide and maintain their own home office equipment that meets the organization’s technical, security, and connectivity requirements. The organization does not provide company-issued equipment for fully remote roles outside of New York State. Device Requirements Employees must have access to a modern personal computer that meets the following minimum standards: PC or Mac desktop or laptop, manufactured within the last five (5) years Supported operating system: Windows-based devices must run the latest version of Windows Apple devices must run the latest version of macOS Ability to install and run required secure remote-access applications Minimum system capability: Processor: 3.0 GHz or faster Memory: At least 8 GB RAM Storage: Sufficient free disk space to support required applications Display: Minimum screen resolution of 800 x 600 Internet & Workspace Requirements Reliable high-speed internet connection with minimum speeds of: 25 Mbps download 10 Mbps upload Stable connection suitable for voice and system-based work Wired Ethernet connection preferred Private, quiet workspace that supports confidential conversations and HIPAA compliance Employees must acknowledge that they have an alternative means of working in the event of power or internet service outages to ensure continuity of job responsibilities. Security Requirements Device must have up-to-date antivirus and security protections Operating systems must be configured to receive automatic updates Employees must comply with all company security, confidentiality, and access protocols, including multi-factor authentication Employees are responsible for maintaining their personal equipment and resolving any device or connectivity issues that may impact job performance. IT support may provide guidance but does not maintain personal devices. Home Office Equipment Reimbursement After completing six (6) months of continuous employment, employees in fully remote roles may be eligible for a one-time reimbursement of up to $600 for approved home office equipment expenses, including but not limited to: Monitors Office chairs Desktop or laptop computers Webcams or cameras Battery backup or surge protection equipment Important notes: This reimbursement is not provided upfront Eligibility is subject to company policy, documentation, and approval The reimbursement is non-recurring and does not constitute wages, salary, or ongoing compensation Reimbursement availability may change based on business or policy needs Physical Requirements Individuals must be able to sustain certain physical requirements essential to the job. This includes, but is not limited to: Standing – Duration of up to 6 hours a day. Sitting/Stationary Positions – Sedentary position in duration of up to 6-8 hours a day for consecutive hours/periods. Lifting/Push/Pull – Up to 50 pounds of equipment, baggage, supplies, and other items used in the scope of the job using OSHA guidelines, etc. Bending/Squatting – Have to be able to safely bend or squat to perform the essential functions under the scope of the job. Stairs/Steps/Walking/Climbing – Must be able to safely maneuver stairs, climb up/down, and walk to access work areas. Agility/Fine Motor Skills - Must demonstrate agility and fine motor skills to operate and activate equipment, devices, instruments, and tools to complete essential job functions (ie. typing, use of supplies, equipment, etc.) Sight/Visual Requirements – Must be able to visually read documentation, papers, orders, signs, etc., and type/write documentation, etc. with accuracy. Audio Hearing and Motor Skills (Language) Requirements – Must be able to listen attentively and document information from patients, community members, co-workers, clients, providers, etc., and intake information through audio processing with accuracy. In addition, they must be able to speak comfortably and clearly with language motor skills for customers to understand the individual. Cognitive Ability – Must be able to demonstrate good decision-making, reasonableness, cognitive ability, rational processing, and analysis to satisfy essential functions of the job. Disclaimer: Responsibilities and tasks outlined in this job description are not exhaustive and may change as determined by the needs of the company. We are an affirmative action and equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, disability, age, sexual orientation, gender identity, national origin, veteran status, height, weight, or genetic information. We are committed to providing access, equal opportunity, and reasonable accommodation for individuals with disabilities in employment, its services, programs, and activities. Salary Range (Min-Max): $45,000.00 - $50,000.00 – Bilingual (Preferred Languages Bengali, Chinese, Russian, Korean) Centerlight Healthcare Systems is based in New York and currently hires employees in states where we are registered to do business. At this time we are able to consider candidates residing in the following states: - Alabama - California - Colorado - Connecticut - Florida - Georgia - Illinois - Indiana - Louisiana - Massachusetts - New Jersey - New York - North Carolina - Ohio - Oklahoma - Oregon - Pennsylvania - Puerto Rico - South Carolina - Texas - Utah - Virginia - Wisconsin

• Conduct thorough data analysis to identify trends, patterns, and insights to inform business decisions. • Create and maintain dashboards and reports to facilitate data-driven storytelling for stakeholders. • Collaborate with cross-functional teams to gather requirements and deliver high-impact data solutions. • Use statistical methods to interpret data and validate models for accurate forecasting. • Mentor junior analysts, providing guidance on data analysis techniques and best practices. • Stay up-to-date with industry trends and technologies to continually improve the data analysis process.

This description is a summary of our understanding of the job description. Click on 'Apply' button to find out more. Role Description Perform analysis on Customer demographics, behaviors, and other Customer KPIs to develop actionable insights to improve customer development and retention. Using primarily our Amperity CDP, help developing dashboards for the eCommerce & Marketing team leveraging consistent KPIs across the group that are easily understood. - Improve quality of existing data products, integrations, and sources to increase usage of data in day-to-day business operations. - Work alongside marketing leadership helping them leverage data and insights to improve the outcomes of marketing campaigns both for stores (driving traffic) and for online (driving qualified traffic and conversion). - Interact with our CDP infrastructure through a close relationship with our SAAS third party vendors. - Ensure that we are using best in class tools and thinking and where appropriate leverage AI to assist in accessing critical data through intuitive and efficient solutions. - Complete analytics and research projects that will help set strategies for the future of the business. - Present insights and findings in a compelling and dynamic way that is easy for Marketing and eCommerce partners to understand. - Identify, strategize and steward strategic projects to be completed by key vendor partners. Wage: $81,000.00 - $108,000.00. Telecommuting is permitted. Qualifications - Bachelor’s degree or foreign equivalent in Data Science/Analytics, Business Administration, or a related field. - Two (2) years of experience in the job offered or related occupation. Requirements - Experience must include two (2) years with each of the following: - SQL (Presto, BigQuery) and data query. - BI platforms such as Power BI and Tableau. - Purchase/Basket/Product Analysis. - Customer Development. - Data Hygiene and Integration. - eCommerce & Marketing Analytics. - Managing and interpreting large datasets across platforms. - Customer Segmentation & Cohort Analysis. Benefits - Robust healthcare options for medical, dental, vision, flexible spending, and health savings account with employer funding. - 401(k) with employer match. - Generous paid time off plans for vacation, sick, and personal, volunteer time, as well as company holidays. - Hybrid and flexible work options available for roles that can be done remotely. - Clothing allowance & merchandise discounts. - $400 annual gym reimbursement. - Monthly data/phone stipend for eligible roles. - Mental health support tools and telehealth psychology and psychiatry. - Family and caregiving benefits including a competitive paid parental leave program as well as supplemental infertility coverage. - Life, accidental death & dismemberment, short-term disability, and long-term disability insurance. - Supplemental hospital indemnity, specified disease, and accident coverage. - Pre-tax commuter benefits including transit and parking. - Discounted pet, home & auto, and legal insurance.