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A scalable, evidence-based approach to constructive dialogue
Associate Director – Program Implementation
Location
New York
Posted
123 days ago
Salary
$95K - $105K / year
Seniority
Senior
Job Description
Associate Director – Program Implementation
Constructive Dialogue Institute
• Serve as the relationship owner for an assigned portfolio of confirmed campus package institutions. • Leverage subject matter expertise to manage the implementation cycle for assigned portfolio of partners, leading each partner through a planning process that results in a clear, concrete implementation plan for embedding CDI’s suite of offerings and resources within their campus community. • Provide consistent stewardship and support to each partner to ensure they are able to effectively implement CDI’s programs, identify and address challenges, and promote engagement, completion, and saturation. • Develop, in collaboration with other teams, and distribute resources that support partners in deepening their work with constructive dialogue. • Track per cycle and year-over-year implementation progress for partners using internal tools, such as HubSpot and Asana, ensuring data is accurate and accessible, and able to be monitored against OKRs and growth strategies. • Provide timely, professional, and tailored communications to partners, in the form of emails, newsletters, and other media. • Lead renewal strategy and contracting for individual portfolio of partners, contributing to an annual average of 85% retention for all partner accounts. • As needed, lead Professional Learning Communities and other Communities of Practice for partners. • At the direction of the Senior Director of Program Implementation, provide implementation support, including logistical and product support, for other partners within the Growth portfolio, such as workplaces, high schools, etc. • Gather and analyze feedback, learnings, and data from partners throughout the year to provide a holistic view of assigned portfolio and recommendations for future work. • Develop subject matter expertise on higher education, particularly in the pathways in which CDI works, and constructive dialogue, and stay abreast of trends and developments in the field. • Support retention, renewal, and expansion efforts including contributing to the build and execution of renewal and partner retention strategies. • Identify process inefficiencies and areas for optimization in partnership management, implementation procedures, and implementation resources, and contribute to the development of resources and optimizations. • Coordinate implementation needs across multiple team members and departments, fostering collaboration, alignment, and shared understanding of processes, projects, and objectives. • Collaborate closely with Growth team members (Partnerships, Live Programs) and Product, Education, Research, and Operations teams to ensure seamless alignment of goals and effective execution of CDI programming. • Represent the voice of the partner and partner themes with other teams at CDI.
Job Requirements
- 5–7 years in partnership management, program implementation, or related roles across nonprofits, higher education, or EdTech; including at least 1 year working directly in or with higher education.
- Exceptionally strong at building authentic, durable relationships with partners and stakeholders.
- Able to navigate large, complex organizations while balancing multiple priorities.
- Strong written and verbal communication skills; able to explain complex ideas, say no with tact, and build rapport virtually.
- Skilled at developing and delivering presentations for diverse audiences.
- Proven ability to manage multiple tasks, priorities, and stakeholders simultaneously, with an eye to detail.
- Able to extract meaningful insights from data to inform decisions.
- Bachelor’s degree or equivalent practical experience.
- Bonus: Experience with CRM tools (e.g., HubSpot) and project management software (e.g., Asana).
Benefits
- A Mission-Driven Culture — we practice what we preach, so our work culture is characterized by intellectual humility, continuous improvement, and open-mindedness
- Remote-First — CDI was founded as a remote-first organization, and we work hard to maintain a strong team culture across vast distances
- Unlimited PTO — as well as 13 company holidays
- Remote Work Support — up to $500 reimbursed for home office equipment (like desks, chairs, or webcams) and up to $50/month reimbursed for home internet or cell phone expenses
- Other Benefits — employer-supported health, vision and dental plans, subsidized parental leave, 3% 401k match, short- and long-term disability insurance, life and AD&D insurance, $1,000 annual professional development budget
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