Want to be a bswifter? At bswift we’ve been transforming benefits administration since 1996, making it simpler, smarter, and more human. Our state-of-the-art, cloud-based technology and services empower employees to understand, manage, and love their benefits. From downtown Chicago, and remotely across the country, we serve thousands of companies and millions of people nationwide, reducing administrative burdens and freeing HR teams to focus on creating thriving, people-first workplaces. We’re looking for motivated and goal-driven individuals who share our passion for delivering excellence and creating solutions that make a difference. The reward is a fun, flexible and creative environment with ample opportunity for professional and personal growth. If you love the bswift values of pursue excellence, embrace accountability, deliver superior service, and be a great place to work, we want to hear from you! Service Delivery Manager – Evive (Personalization & Engagement Platform) Job Description (Tailored Version) The Service Delivery Manager for Evive is directly responsible for helping bswift deliver an exceptional client experience by supporting employers and their members on our personalized health engagement platform. This role combines client relationship management, technical platform configuration, data-driven insights, and cross-functional collaboration to ensure that each client’s Evive environment is optimized for engagement, accuracy, and performance. Evive is a post‑election, personalization-focused SaaS platform, and this role emphasizes understanding client benefit structures, demographic data, and health engagement strategies to deliver curated, member-level experiences. Key Responsibilities Platform Implementation & Ongoing Delivery - Lead and guide clients through the implementation of new Evive solutions, including requirements discovery, data intake, and platform setup. - Configure Evive settings to reflect client-specific benefit programs, demographics, communication rules, eligibility data, and personalized journey triggers. - Maintain and update client configurations as plan designs, data inputs, eligibility rules, or engagement strategies evolve. - Ensure consistent delivery of Evive’s personalization features—journey pathways, nudges, recommendations, and communication outreach. Client Support & Issue Resolution - Serve as the primary day-to-day contact for clients using the Evive platform, ensuring accurate and timely responses to questions and incidents. - Research and resolve client inquiries related to: - Eligibility data - Health journey outputs - Personalization logic or rules engines - Data file discrepancies - Own tickets or issues from intake through resolution, including coordination with product, engineering, or data teams as needed. Testing & Quality Assurance - Test client-specific Evive configurations, including: - Data mapping and demographic ingestion - Benefit-based logic - Personalization rule triggers - Communication workflows - Validate new or updated functionality to ensure accuracy before client launch or new calendar cycle. Cross-Functional Collaboration - Partner with product management, engineering, data operations, and call center teams to ensure: - Successful product deployments - Smooth onboarding - Accurate eligibility and event data processing - Resolution of escalated issues - Provide actionable client feedback to product teams to influence future enhancements. Training & Client Enablement - Prepare and deliver product demonstrations, including platform walkthroughs, new feature training, and open enrollment updates. - Provide best practices for client administrators on using the Evive portal, dashboards, reporting, and member engagement tools. Data & File Management - Manage workflows associated with carrier feeds, eligibility files, demographic updates, and other inbound data that drive personalized recommendations. - Work with integrated support teams on data validation and issue tracking. Continuous Improvement - Identify opportunities to enhance service efficiency, reduce manual work, and improve the client and member experience. - Recommend process improvements based on recurring themes or observed platform behavior. - Maintain in-depth knowledge of Evive’s platform, rules engine, reporting capabilities, and engagement strategies. Leadership & Team Contribution - Mentor junior team members or analysts supporting Evive client operations. - Lead or contribute to client meetings, status calls, and strategic planning discussions. - Support pre‑sales, solutioning conversations, or demos when needed. Qualifications / Experience / Skills - 5+ years of direct client-facing experience in benefits administration, digital health engagement, or HR technology. - 2+ years managing projects or implementations in a SaaS environment. - Strong technical aptitude with comfort navigating personalization engines, eligibility files, and data-driven systems. - Proficiency in Excel (VLOOKUP, PivotTables, data validation). - Excellent communication skills with the ability to articulate technical concepts to both technical and non-technical users. - Ability to work in a fast-paced, ambiguous environment and make timely decisions. - Strong analytical mindset and ability to leverage data for client strategies. - Detail‑oriented, organized, and reliable with strong follow-through. - Passion for teamwork, customer success, problem solving, and operational excellence. - Bachelor’s degree or equivalent professional experience. Why Join bswift? At bswift, we empower our employees to make a meaningful impact, innovate, and grow. Joining our team means stepping into a collaborative and dynamic environment that values creativity, initiative, and a passion for client success. We are dedicated to fostering an inclusive workplace that celebrates diversity and values each team member’s unique contributions. Benefits of Working at bswift: - Comprehensive Health Benefits: Health, dental, and vision plans to support your wellness. - Competitive Compensation: A package recognizing your skills and contributions, including performance-based incentives. - Flexible Work Environment: Remote-first, office-friendly options. - Retirement Savings Plans: Employer-sponsored programs for financial security. - Professional Development: Career growth opportunities through training and resources. - Supportive Culture: Collaboration, open communication, and creative problem-solving. - Employee Wellbeing Initiatives: Mental health, financial planning, and wellness resources. Make an Impact At bswift, your work directly contributes to transforming how organizations approach benefits administration and client engagement. Join us to be part of a team making a meaningful difference in the lives of our clients and their employees. Standard working hours: 8 AM - 5 PM Central Time unless otherwise stated. In the spirit of pay transparency, we are excited to share the base salary range for this position is $85,000-$100,000, exclusive of fringe benefits or potential bonuses. If you are hired at bswift, your final base salary will be determined based on factors such as geographic location, skills, education, and experience. We also believe in pay equity and consider internal team equity as part of any final offer. Please note, hiring at the maximum of the range is not typical to allow for continued salary growth. We also offer a generous compensation and benefits package! At bswift, our mission is clear: Become the preeminent benefits administrator through exceptional people, innovative technology, and delighted customers. And our values are at the heart of everything we do to accomplish that mission. We Pursue Excellence, Embrace Accountability, Deliver Superior Service, and strive to Be A Great Place To Work. We take pride in having an engaged, collaborative team that goes the extra mile to get the job done right. bswift has been regularly named one of Chicago’s Best and Brightest Companies to Work For®, as well as one of the Nation’s Best and Brightest Companies to Work For® year after year. We offer a fun, flexible, and creative environment where you can grow both professionally and personally. If you have what it takes to join our award-winning culture, we’d love to hear from you!