• Build and unify enterprise revenue strategy across a $1B+ healthcare system • Negotiate high-impact Medicaid, Medicare, and commercial payer contracts • Develop value-based reimbursement models • Oversee end-to-end revenue cycle performance across multi-state operations • Optimize reimbursement, cash flow, and revenue integrity

About the Senior Revenue Operations Manager at Headspace: Headspace’s mission is to provide every person access to lifelong mental health support. We provide on-demand access to behavioral health coaching, video therapy, video psychiatry and self-guided content that’s proven to improve symptoms of depression and anxiety. Our team of experts ranges from mental health clinicians to Emmy award-winning producers and data scientists, working together as one to help millions of people around the world be healthier and more productive. Headspace enterprise offerings combine this experience with a human-centered model of care, with coaching, therapy, psychiatry and EAP services under one roof. Our B2B business is the largest and fastest growing channel at Headspace, supporting 4,000+ enterprises and 50+ million covered lives. We are hiring a Revenue Operations generalist to own and scale our GTM systems, integrations, and reporting infrastructure. This role sits at the center of Sales, Customer Success, Marketing, and Finance, ensuring our revenue lifecycle is accurately represented, automated, and measurable across systems. This is a hands-on role for someone who has been the go-to admin—not just a requirements gatherer. You will work directly in Salesforce, HubSpot, NetSuite, billing tools, and automation platforms to keep the GTM engine running cleanly and efficiently. What You Will Do: Salesforce Reporting - Own Salesforce reporting and dashboard strategy to support GTM leadership, RevOps, Finance, and Executive Leadership. - Partner with stakeholders to define and standardize revenue metrics, pipeline views, and lifecycle performance. - Build and maintain reporting dashboards that connect Salesforce and downstream systems into executive-ready insights. - Ensure reporting accuracy through strong data modeling and governance practices. GTM Systems & Integrations - Manage and maintain connections across the GTM tech stack, including Salesforce, HubSpot, NetSuite, Zoominfo, billing systems (e.g., Zone Billing), and Workato. - Monitor system health, data syncs, and integration reliability; proactively identify and resolve issues. - Partner with internal system owners and external vendors to troubleshoot, escalate, and remediate integration failures. Revenue Lifecycle Operations - Support the full GTM lifecycle across systems—from lead and opportunity management through contracting, billing, renewals, and expansions. - Ensure consistent lifecycle stage definitions and data flow across Salesforce, HubSpot, Finance, and billing tools. - Assist RevOps leadership in translating GTM process changes into scalable system updates. Automation & Workflow Optimization - Build and optimize Salesforce Flows, validation rules, and automation to streamline GTM workflows. - Maintain and enhance HubSpot workflows supporting lead routing, lifecycle progression, and marketing handoffs. - Reduce manual work while preserving data quality, auditability, and operational clarity. Cross-Functional Partnership & Troubleshooting - Serve as a liaison between Revenue Operations and other system experts (Finance, Marketing Ops, IT, external consultants). - Diagnose complex system and data issues that span multiple tools and teams. - Provide clear, pragmatic recommendations when tradeoffs exist between speed, accuracy, and scalability. Documentation & Operational Rigor - Build and maintain clear documentation, SOPs, and system runbooks for GTM processes and tooling. - Ensure institutional knowledge is captured and transferable—not trapped in individuals. - Support onboarding and enablement by making systems understandable and repeatable. What You Will Bring: Required Skills: - 5+ years of experience in Revenue Operations, GTM Operations, or a similar role in a B2B environment. - Salesforce Administrator certification or equivalent hands-on experience serving as a primary Salesforce admin. - Deep, practical experience working with: - Salesforce - HubSpot - NetSuite - Billing systems (e.g., Zone Billing or similar) - Automation tools such as Workato, Make.com, Zapier - Strong understanding of how revenue data flows across Sales, CS, Marketing, and Finance. - Ability to independently troubleshoot systems and integrations without needing step-by-step direction. Preferred skills: - Experience as RevOps Analyst, RevOps Engineer, or GTM Systems roles. - Direct ownership of Salesforce automation and HubSpot workflows. - Experience supporting subscription-based or recurring revenue models. - Pragmatic approach to improving systems incrementally. - Background in healthcare or similar industry is a plus. Location: We are currently hiring this role remotely in the US and Hybrid for San Francisco (SF). Candidates must permanently reside in the US full-time. For candidates with a primary residence in the greater SF area, this role will follow our hybrid model. You’ll work 3 days per week from our office, allowing for impactful in-office collaboration and connection, while enjoying the flexibility of remote work for the rest of the week. Your recruiter will share more details about our hybrid model. Pay & Benefits: The anticipated new hire base salary range for this full-time position is $98,000-$138,000 + equity + benefits. Our salary ranges are based on the job, level, and location, and reflect the lowest to highest geographic markets where we are hiring for this role within the United States. Within this range, individual compensation is determined by a candidate’s location as well as a range of factors including but not limited to: unique relevant experience, job-related skills, and education or training. Your recruiter will provide more details on the specific salary range for your location during the hiring process. At Headspace, base salary is but one component of our Total Rewards package. We’re proud of our robust package inclusive of: base salary, stock awards, comprehensive healthcare coverage, monthly wellness stipend, retirement savings match, lifetime Headspace membership, generous parental leave, and more. Additional details about our Total Rewards package will be provided during the recruitment process. About Headspace Headspace exists to provide every person access to lifelong mental health support. We combine evidence-based content, clinical care, and innovative technology to help millions of members around the world get support that’s effective, personalized, and truly accessible whenever and wherever they need it. At Headspace, our values aren’t just what we believe, they’re how we work, grow, and make an impact together. We live them daily: Make the Mission Matter, Iterate to Great, Own the Outcome, and Connect with Courage. These values shape our decisions, guide our collaborations, and define our culture. They’re our shared commitment to building a more connected, human-centered team—one that’s redefining how mental health care supports people today and for generations to come. Why You’ll Love Working Here: - A mission that matters—with impact you can see and feel - A culture that’s collaborative, inclusive, and grounded in our values - The chance to shape what mental health care looks like next - Competitive pay and benefits that support your whole self How we feel about Diversity, Equity, Inclusion and Belonging: Headspace is committed to bringing together humans from different backgrounds and perspectives, providing employees with a safe and welcoming work environment free of discrimination and harassment. We strive to create a diverse & inclusive environment where everyone can thrive, feel a sense of belonging, and do impactful work together. As an equal opportunity employer, we prohibit any unlawful discrimination against a job applicant on the basis of their race, color, religion, gender, gender identity, gender expression, sexual orientation, national origin, family or parental status, disability*, age, veteran status, or any other status protected by the laws or regulations in the locations where we operate. We respect the laws enforced by the EEOC and are dedicated to going above and beyond in fostering diversity across our workplace. *Applicants with disabilities may be entitled to reasonable accommodation under the terms of the Americans with Disabilities Act and certain state or local laws. A reasonable accommodation is a change in the way things are normally done which will ensure an equal employment opportunity without imposing undue hardship on Headspace. Please inform our Talent team by filling out this form if you need any assistance completing any forms or to otherwise participate in the application or interview process. Headspace participates in the E-Verify Program. Privacy Statement All member records are protected according to our Privacy Policy. Further, while employees of Headspace (formerly Ginger) cannot access Headspace products/services, they will be offered benefits according to the company's benefit plan. To ensure we are adhering to best practice and ethical guidelines in the field of mental health, we take care to avoid dual relationships. A dual relationship occurs when a mental health care provider has a second, significantly different relationship with their client in addition to the traditional client-therapist relationship—including, for example, a managerial relationship. As such, Headspace requests that individuals who have received coaching or clinical services at Headspace wait until their care with Headspace is complete before applying for a position. If someone with a Headspace account is hired for a position, please note their account will be deactivated and they will not be able to use Headspace services for the duration of their employment. Further, if Headspace cannot find a role that fails to resolve an ethical issue associated with a dual relationship, Headspace may need to take steps to ensure ethical obligations are being adhered to, including a delayed start date or a potential leave of absence. Such steps would be taken to protect both the former member, as well as any relevant individuals from their care team, from impairment, risk of exploitation, or harm. For how how we will use the personal information you provide as part of the application process, please see: https://www.headspace.com/applicant-notice #LI-REMOTE

• Serve as a strategic partner to the CRO, driving alignment, efficiency, and growth across all GTM functions. • Own the architecture of 4M's revenue engine including AI-powered tooling and process optimization. • Act as a strategic advisor and execution partner to the CRO and drive alignment across sales, marketing, and customer success on revenue priorities. • Manage the CRO's strategic calendar, ensuring bandwidth is focused on highest-impact priorities. • Drive cross-functional GTM initiatives from inception through execution. • Own the GTM tech stack strategy, evaluating, implementing, and optimizing AI-powered tools. • Design and lead enablement programs to train GTM teams on AI tools and workflows. • Collaborate with finance and sales leadership on revenue forecasting, territory planning, quota setting, and commission program design.

Company : Allegheny Health NetworkJob Description : GENERAL OVERVIEW: This position performs reporting and analysis of the revenue cycle for monitoring and problem resolution; assists staff with internal and external system issues, audits and questions relative to accounts receivable; acts a primary liaison with other parties to resolve system issues and ensure compliance with all regulations; participates in department/system initiatives involving testing and other activities to ensure overall goals are met. Collaborates with facility/department leadership on a continuum basis. Activities include analysis (including root cause), monitoring & auditing, reporting & education with regards to Revenue Cycle training & problem resolution with all level of leadership including physicians, service line VP's, CAO's, CFO's etc. Establishes and implements appropriate internal controls to achieve complete and accurate documentation & billing processes; collaborates and helps to optimize clinical documentation through analysis and prioritized evaluation. Assists with maintaining the integrity of the CDM (charge description master) and the software program. ESSENTIAL RESPONSIBILITIES: - Responsible for financial, statistical and operational projects; present detailed analysis of A/R performance and other financial reports and related outcomes/trends; researches and validates clinical data used to support medical necessity of billed services, conducts quality assurance reviews of various billing components, technical requirements, supporting processes, systems and required documentation; reviews outcomes with wide array of people (i.e., Practice/clinical Directors, Practice/clinical Managers, senior leadership, Coding Manager, hospital case management, managed care contracting and RCC management) and influences adjustments to current facilities, practices. Assist with maintaining the integrity of the CDM (charge description master) and the software program. Performs other duties as assigned. (40%) - Performs ad hoc consultative research and coordination on current issues of Revenue Cycle regulatory risk including medical necessity denials; identifies a framework of continuous improvement to accomplish programmatic goals; facilitates meetings both internal and external; works collaboratively with system compliance leadership to coordinate and manage RAC and payer audit appeals. Serves as the Revenue Cycle regulatory liaison between the Practice and the RCC for efficient management of accounts receivable, point of service Revenue Cycle activity and all other areas within the Revenue Cycle area; serves as an internal audit consultant to clinical providers. Identifies barriers and implements corrective action measures in partnership with leaders to ensure positive outcomes. Provides ongoing guidance, training and support to practices and departmental Revenue Cycle staff. Works collaboratively with physicians, leadership, and health professionals to accomplish organization and Revenue Cycle and practice goals. (20%) - Responsible for monitoring and auditing of Revenue Cycle issues; monitor facility departments, Practices and RCC staff performance relative to current Revenue Cycle policies and procedures, including medical necessity issues of billed services through sample audits; research regulatory concepts for gaps and opportunities to improve Revenue Cycle compliance; identify under- and over-charge items for immediate resolution by the provider/practice; identify areas for risk as well as improvement - conducts assessments both desk level and on site. (10%) - Provides ongoing education to departments, practices and RCC staff concerning practice management system, coding and regulatory complexities (i.e., billing and A/R management workflows, policies and requirements); develops and implements action and educational plans to target resolution of Revenue Cycle issues; identify training needs as well as appropriate hand-off for designated topics; assist with training and implementation of PM system for newly acquired Hospitals, ASC's and practices relative to front-end Revenue Cycle edits or other systematic issues and supportive medical record documentation. (10%) - Collaborates with Compliance, Budget Office, Patient Accounts, Health Information Services, Internal Audit and other Revenue and Finance departments on revenue management initiatives. (10%) - Develops and maintains a Quality Audit program and associated reporting. Assists in performance of quality audits related to RI liason and charge review coordinators identified areas of opportunity. (10%) - Other duties as assigned. QUALIFICATIONS: Minimum - High School/GED - 1-3 years in hospital or physician revenue cycle, billing, coding or billing Preferred - Bachelor's Degree in Business, Healthcare or related field - 1 year in Project Management - 1 year in a Epic-billing environment ​ Disclaimer: The job description has been designed to indicate the general nature and essential duties and responsibilities of work performed by employees within this job title. It may not contain a comprehensive inventory of all duties, responsibilities, and qualifications required of employees to do this job. Compliance Requirement: This job adheres to the ethical and legal standards and behavioral expectations as set forth in the code of business conduct and company policies. As a component of job responsibilities, employees may have access to covered information, cardholder data, or other confidential customer information that must be protected at all times. In connection with this, all employees must comply with both the Health Insurance Portability Accountability Act of 1996 (HIPAA) as described in the Notice of Privacy Practices and Privacy Policies and Procedures as well as all data security guidelines established within the Company’s Handbook of Privacy Policies and Practices and Information Security Policy. Furthermore, it is every employee’s responsibility to comply with the company’s Code of Business Conduct. This includes but is not limited to adherence to applicable federal and state laws, rules, and regulations as well as company policies and training requirements. Pay Range Minimum: $27.36 Pay Range Maximum: $44.13 Base pay is determined by a variety of factors including a candidate’s qualifications, experience, and expected contributions, as well as internal peer equity, market, and business considerations. The displayed salary range does not reflect any geographic differential Highmark may apply for certain locations based upon comparative markets. Highmark Health and its affiliates prohibit discrimination against qualified individuals based on their status as protected veterans or individuals with disabilities and prohibit discrimination against all individuals based on any category protected by applicable federal, state, or local law. We endeavor to make this site accessible to any and all users. If you would like to contact us regarding the accessibility of our website or need assistance completing the application process, please contact the email below. For accommodation requests, please contact HR Services Online at HRServices@highmarkhealth.org California Consumer Privacy Act Employees, Contractors, and Applicants Notice