• Learn about our product, our value propositions, our customers, our team, and our practices. • Start working with customers to troubleshoot and solve reported issues (with lots of support and help from your team). • Work with customers to troubleshoot and solve reported issues • Contribute to improving our product and handbook documentation • Observe trends causing issues for our customers and suggest remedies • Suggest (and take responsibility for) improvements for team onboarding and ongoing enablement

• Atender clientes e usuários por telefone, chat, e-mail ou ferramentas de suporte; • Diagnosticar e solucionar problemas relacionados a hardware, software, redes e sistemas; • Realizar configurações, instalações e atualizações de sistemas e aplicativos; • Apoiar na manutenção preventiva e corretiva de equipamentos e ambientes tecnológicos; • Monitorar o funcionamento de sistemas e identificar possíveis melhorias ou ajustes; • Documentar atendimentos, incidentes e procedimentos técnicos na base de conhecimento; • Realizar processos de backup e recuperação de dados quando necessário; • Orientar usuários sobre boas práticas de uso dos sistemas e segurança da informação; • Apoiar a implantação de novas tecnologias e soluções junto às equipes e clientes; • Contribuir para a melhoria contínua dos processos e da infraestrutura tecnológica.

Description Our Neighborhood Pharmacy team of Exceptional Patient Advocates are dedicated to the highest degree of excellence and quality standards focusing on health and wellness for everyone in the community—Changing Healthcare in the VI One Patient at a Time! Further, it is Neighborhood Pharmacy's mission to provide excellent customer service and affordable, high-quality medications while fostering a welcoming environment where relationships are built on trust and personalized care. We are not seeking the average or the norm to join our trailblazing team…We seek…THE EXCEPTION ! When you join Neighborhood Pharmacy as Virtual Pharmacy Technician you get to: • Work with hand-selected, highly trained heath care advocates and extraordinary human beings. • Use your unique skills and gifts while working with a team of Pharmacy experts to provide excellence in customer service to our USVI community aiding in their well-being. • Create significant impact and change in the way healthcare is provided in the Territory. • Be challenged to grow through self-learning, discipline, mentoring, personal and professional development. Our part-time Virtual Pharmacy Technician will share their unique skills and gifts through empathetic listening and team collaboration to provide superior service to our patients that produces exceptional outcomes and restores wellbeing. You will help us grow and deepen the connection we have internally, with our patients and our community through emotionally engaging customer service using our Neighborhood Pharmacy high standard of excellence model. Benefits: · Customized Professional Enhancement Plans Please note: We are interested in every qualified candidate who is eligible to work in the United States with no restrictions. EEO, m/f/d/v. Disclaimer: The above statements are intended to describe the general nature and level of work being performed by people assigned to this classification. They are not to be construed as an exhaustive list of all responsibilities, duties, and skills required of personnel so classified. All personnel may be required to perform duties outside of their normal responsibilities from time to time, as needed. Requirements • You possess strong communications, reasoning, organizational and leadership skills as well as a strong customer service orientation with high regard for excellence. • You are a positive, highly motivated self-starter and a quick learner and thrive in semi-autonomous structures. • You have working knowledge of regulatory compliance and safety standards as well as pharmacy laws and regulations in the pharmacy setting to ensure compliance and ability to use good judgment and discernment. • You seek opportunities to learn and grow and showcase our health and wellness impacts through community outreach. • High school diploma or equivalent; pharmacy technician certification (CPhT) required. • Minimum of 1-2 years of experience as a pharmacy technician, with experience in medication synchronization and E-script processing preferred. • Maintain Continuing Education (CE) requirements to maintain licensure to include any territory. Specific topics that are required for licensure. • Proficient in general computer, Electronic Medical Records Systems (Pioneer Rx experience preferred), Point of Sale Systems, Microsoft Office, Adobe DC, Google Workspaces, HRIS, web-based technologies, HIPAA, and OSHA. • This remote position requires a dedicated and secure home office setup with a computer and reliable internet connection. Adherence to privacy and security guidelines (HIPAA) is essential to protect patient information.

Informatics Specialist Lead - Remote ARC Group has an immediate opportunity for an Informatics Specialist Lead with strong Python coding skills! This position 100% remote working Eastern time zone business hours. This is a direct hire FTE position and is a fantastic opportunity to join an established and well-respected organization offering tremendous career growth potential. Salary, bonus potential, excellent benefits package! At ARC Group, we are committed to fostering a diverse and inclusive workplace where everyone feels valued and respected. We believe that diverse perspectives lead to better innovation and problem-solving. As an organization, we embrace diversity in all its forms and encourage individuals from underrepresented groups to apply. 100% REMOTE! Direct Full time role No C2C/1099 ONLY US Citizens and GC Holders Candidates must have permanent work authorization and work for any employer without sponsorship now or in the future. Third party candidates are not eligible for this role. Job Description Serves as the lead technical expert of the Informatics team, provides guidance to the Informatics Specialists, and assists with leading analytic and reporting projects. Blends technical expertise with strategic insight to improve workflows, support evidence-based decision making, and maintain robust data governance and compliance. ESSENTIAL RESPONSIBILITIES To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. This list of essential job functions is not exhaustive and may be supplemented as necessary. Technical Leadership -- 50% - Lead the design, testing, and deployment of analytics solutions. - Mentor, train, and support informatics staff and end users to enhance system adoption and proficiency. - Perform advanced programming and/or modeling and statistical analysis/support. - Stay current on emerging technologies and best practices to drive innovative solutions. Operations -- 30% - Develop and maintain departmental policies, procedures, and best-practice documentation. - Ensure alignment of data systems with organizational goals, regulatory requirements, and best practices for data governance and analytics. - Independently lead and/or manage large projects and work groups that support organizational initiatives and strategies. Reporting & Data Analysis -- 20% - Monitor system performance metrics and drive continuous improvement initiatives using data analytics tools. - Provide accurate, immediate, consistent data, reporting and analysis to support business management and initiatives. - Utilize appropriate software to design visualizations. - Conduct complex analysis. - Perform data profiling/analysis activities that helps to establish, modify, and maintain data models. - Identify trends through data analysis, inform clinical decisions, and drive performance improvements. Performs other duties as the supervisor may, from time to time, deem necessary. REQUIRED QUALIFICATIONS - Bachelor's degree in Statistics, Analytics, IT, Engineering, or related technical field - 6 years' related work experience - Proven track record managing complex projects from conception through deployment - Strong understanding of data governance principles and healthcare regulations - Fluent in a variety of applicable programming languages, software, and systems (R, SQL, and/or Python). - Strong data mining skills to thoroughly review and analyze data to Client vital information to effect lower claims error rate and reduce outlier billing patterns - Demonstrated data analysis skills - Basic knowledge of statistics - Proficient in Microsoft products - Exceptional technical writing skills PREFERRED QUALIFICATIONS - Master's degree in related technical field - Good working knowledge of: o Medical terminology o CPT, ICD-10, and HCPCS coding structures o Experience with relational databases o Business process design and requirements development - Project Management Certification - Python Coding Experience ARC Group is a Forbes-ranked a top 20 recruiting and executive search firm working with clients nationwide to recruit the highest quality technical resources. We have achieved this by understanding both our candidate's and client's needs and goals and serving both with integrity and a shared desire to succeed. At ARC Group, we are committed to providing equal employment opportunities and fostering an inclusive work environment. We encourage applications from all qualified individuals regardless of race, ethnicity, religion, gender identity, sexual orientation, age, disability, or any other protected status. If you require accommodations during the recruitment process, please let us know. Position offered with no fee to candidate.