• Atender clientes e usuários por telefone, chat, e-mail ou ferramentas de suporte; • Diagnosticar e solucionar problemas relacionados a hardware, software, redes e sistemas; • Realizar configurações, instalações e atualizações de sistemas e aplicativos; • Apoiar na manutenção preventiva e corretiva de equipamentos e ambientes tecnológicos; • Monitorar o funcionamento de sistemas e identificar possíveis melhorias ou ajustes; • Documentar atendimentos, incidentes e procedimentos técnicos na base de conhecimento; • Realizar processos de backup e recuperação de dados quando necessário; • Orientar usuários sobre boas práticas de uso dos sistemas e segurança da informação; • Apoiar a implantação de novas tecnologias e soluções junto às equipes e clientes; • Contribuir para a melhoria contínua dos processos e da infraestrutura tecnológica.

Description Our Neighborhood Pharmacy team of Exceptional Patient Advocates are dedicated to the highest degree of excellence and quality standards focusing on health and wellness for everyone in the community—Changing Healthcare in the VI One Patient at a Time! Further, it is Neighborhood Pharmacy's mission to provide excellent customer service and affordable, high-quality medications while fostering a welcoming environment where relationships are built on trust and personalized care. We are not seeking the average or the norm to join our trailblazing team…We seek…THE EXCEPTION ! When you join Neighborhood Pharmacy as Virtual Pharmacy Technician you get to: • Work with hand-selected, highly trained heath care advocates and extraordinary human beings. • Use your unique skills and gifts while working with a team of Pharmacy experts to provide excellence in customer service to our USVI community aiding in their well-being. • Create significant impact and change in the way healthcare is provided in the Territory. • Be challenged to grow through self-learning, discipline, mentoring, personal and professional development. Our part-time Virtual Pharmacy Technician will share their unique skills and gifts through empathetic listening and team collaboration to provide superior service to our patients that produces exceptional outcomes and restores wellbeing. You will help us grow and deepen the connection we have internally, with our patients and our community through emotionally engaging customer service using our Neighborhood Pharmacy high standard of excellence model. Benefits: · Customized Professional Enhancement Plans Please note: We are interested in every qualified candidate who is eligible to work in the United States with no restrictions. EEO, m/f/d/v. Disclaimer: The above statements are intended to describe the general nature and level of work being performed by people assigned to this classification. They are not to be construed as an exhaustive list of all responsibilities, duties, and skills required of personnel so classified. All personnel may be required to perform duties outside of their normal responsibilities from time to time, as needed. Requirements • You possess strong communications, reasoning, organizational and leadership skills as well as a strong customer service orientation with high regard for excellence. • You are a positive, highly motivated self-starter and a quick learner and thrive in semi-autonomous structures. • You have working knowledge of regulatory compliance and safety standards as well as pharmacy laws and regulations in the pharmacy setting to ensure compliance and ability to use good judgment and discernment. • You seek opportunities to learn and grow and showcase our health and wellness impacts through community outreach. • High school diploma or equivalent; pharmacy technician certification (CPhT) required. • Minimum of 1-2 years of experience as a pharmacy technician, with experience in medication synchronization and E-script processing preferred. • Maintain Continuing Education (CE) requirements to maintain licensure to include any territory. Specific topics that are required for licensure. • Proficient in general computer, Electronic Medical Records Systems (Pioneer Rx experience preferred), Point of Sale Systems, Microsoft Office, Adobe DC, Google Workspaces, HRIS, web-based technologies, HIPAA, and OSHA. • This remote position requires a dedicated and secure home office setup with a computer and reliable internet connection. Adherence to privacy and security guidelines (HIPAA) is essential to protect patient information.

Informatics Specialist Lead - Remote ARC Group has an immediate opportunity for an Informatics Specialist Lead with strong Python coding skills! This position 100% remote working Eastern time zone business hours. This is a direct hire FTE position and is a fantastic opportunity to join an established and well-respected organization offering tremendous career growth potential. Salary, bonus potential, excellent benefits package! At ARC Group, we are committed to fostering a diverse and inclusive workplace where everyone feels valued and respected. We believe that diverse perspectives lead to better innovation and problem-solving. As an organization, we embrace diversity in all its forms and encourage individuals from underrepresented groups to apply. 100% REMOTE! Direct Full time role No C2C/1099 ONLY US Citizens and GC Holders Candidates must have permanent work authorization and work for any employer without sponsorship now or in the future. Third party candidates are not eligible for this role. Job Description Serves as the lead technical expert of the Informatics team, provides guidance to the Informatics Specialists, and assists with leading analytic and reporting projects. Blends technical expertise with strategic insight to improve workflows, support evidence-based decision making, and maintain robust data governance and compliance. ESSENTIAL RESPONSIBILITIES To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. This list of essential job functions is not exhaustive and may be supplemented as necessary. Technical Leadership -- 50% - Lead the design, testing, and deployment of analytics solutions. - Mentor, train, and support informatics staff and end users to enhance system adoption and proficiency. - Perform advanced programming and/or modeling and statistical analysis/support. - Stay current on emerging technologies and best practices to drive innovative solutions. Operations -- 30% - Develop and maintain departmental policies, procedures, and best-practice documentation. - Ensure alignment of data systems with organizational goals, regulatory requirements, and best practices for data governance and analytics. - Independently lead and/or manage large projects and work groups that support organizational initiatives and strategies. Reporting & Data Analysis -- 20% - Monitor system performance metrics and drive continuous improvement initiatives using data analytics tools. - Provide accurate, immediate, consistent data, reporting and analysis to support business management and initiatives. - Utilize appropriate software to design visualizations. - Conduct complex analysis. - Perform data profiling/analysis activities that helps to establish, modify, and maintain data models. - Identify trends through data analysis, inform clinical decisions, and drive performance improvements. Performs other duties as the supervisor may, from time to time, deem necessary. REQUIRED QUALIFICATIONS - Bachelor's degree in Statistics, Analytics, IT, Engineering, or related technical field - 6 years' related work experience - Proven track record managing complex projects from conception through deployment - Strong understanding of data governance principles and healthcare regulations - Fluent in a variety of applicable programming languages, software, and systems (R, SQL, and/or Python). - Strong data mining skills to thoroughly review and analyze data to Client vital information to effect lower claims error rate and reduce outlier billing patterns - Demonstrated data analysis skills - Basic knowledge of statistics - Proficient in Microsoft products - Exceptional technical writing skills PREFERRED QUALIFICATIONS - Master's degree in related technical field - Good working knowledge of: o Medical terminology o CPT, ICD-10, and HCPCS coding structures o Experience with relational databases o Business process design and requirements development - Project Management Certification - Python Coding Experience ARC Group is a Forbes-ranked a top 20 recruiting and executive search firm working with clients nationwide to recruit the highest quality technical resources. We have achieved this by understanding both our candidate's and client's needs and goals and serving both with integrity and a shared desire to succeed. At ARC Group, we are committed to providing equal employment opportunities and fostering an inclusive work environment. We encourage applications from all qualified individuals regardless of race, ethnicity, religion, gender identity, sexual orientation, age, disability, or any other protected status. If you require accommodations during the recruitment process, please let us know. Position offered with no fee to candidate.

With a career at The Home Depot, you can be yourself and also be part of something bigger. Position Purpose: The Product Support Specialist – Workforce Management is responsible for supporting all aspects of workforce management operations within the Technology Support Center. This role plays a key part in ensuring the effective balance between staffing levels and service demand by managing real-time performance, forecasting, schedule accuracy, and adherence. The Workforce Management Specialist provides vital support to the Technology Support Center leadership team by forecasting workload, collecting and entering exception information, maintaining accurate records, creating and modifying schedules, and generating timely reports. The position actively monitors intraday performance to ensure the right number of associates are available at the right times to meet service level goals. Additionally, this role provides daily workforce capacity insights and actionable recommendations to help management make informed, data-driven decisions that support operational efficiency and service excellence. Key Responsibilities: - 25% Support & Enablement: - Actively listens to and builds rapport with end users to elicit problem details, applying conflict resolution skills as needed - 40% Delivery & Execution: - Has administrative rights; can make change to systems hardware and software - Documents, reviews and ensures that all quality and change control standards are met - Partners with engineering team to resolve any SCCM Software Center issues - Maintains, upgrades and supports existing systems to ensure operational stability - Applies diagnostic utilities to as needed to complete troubleshooting activities - Identifies new and existing requirements and installs necessary hardware and equipment infrastructure to meet these requirements - Accesses software updates, drivers, and knowledge bases as needed to achieve problem resolution - Tests fixes prior to closing tickets to ensure problems have been adequately resolved - Obtains and maintains license keys and associated software assets - Maintains the PCLS software server which contains manual installation packages - Negotiates with vendors to ensure that all system requirements are met in a timely and efficient manner; maintains and nurtures relationships with software vendors - Interacts and builds relationships with site leadership where applicable - 10% Administration & Operations: - Documents all pertinent end user identification information including nature of problem - Records, tracks, and documents the problem-solving process for each ticket - 25% Learning: - Actively engages in and supports formal and informal training sessions to share new skills and knowledge including, but not limited to, usage of system to obtain license keys and updates on additions and changes to the PCLS software server Direct Manager/Direct Reports: - Typically reports to the Product Support Supervisor, Product Support Manager or Sr. Manager. Travel Requirements: - Typically requires overnight travel less than 10% of the time. Physical Requirements: - Most of the time is spent sitting in a comfortable position and there is frequent opportunity to move about. On rare occasions there may be a need to move or lift light articles. Working Conditions: - Located in a comfortable indoor area. Any unpleasant conditions would be infrequent and not objectionable. Minimum Qualifications: - Must be eighteen years of age or older. - Must be legally permitted to work in the United States. Preferred Qualifications: - Workforce Managment experience required. - Call Center related metrics experience required. - Tableau, Service Desk ticket reporting, Excel, NICE IEX, NICE RCP, Blue Pumpkin, I 360, and CentreVu experience is preferred - 1-3 years of relevant work experience - Practical experience in NICE Administration, NICE RCP/IEX, Microsoft Office, Excell, MS SQL, My SQL, HTML, Avaya Cloud, Tablaeu, HP Service Center - Real time decision making - Analytical Accuracy - Communication & Influence - Proficient in CRM or standard help desk ticketing systems and remote monitoring and management software - Proficient in Microsoft Office standard applications - Proficient in troubleshooting and diagnosing networking issues and problems with modern operating systems - Proficient in troubleshooting and diagnosing in virtualized and cloud-based environments - Experience with administering antivirus software - Experience with administering mobile devices and mobile device management systems (iPhone, Android) - Experience with data management (backup) software and Windows Server - Experience with DNS, DHCP, Internet infrastructure, and IP informational tools - Experience with setting file permissions, email protocols (SMTP, POP), Active Directory, and Citrix Servers - Experience contributing to and developing content for a knowledge database and team training documentation - Experience serving as a resource for more junior team members on how to approach or complete Support Desk tasks Minimum Education: - The knowledge, skills and abilities typically acquired through the completion of a high school diploma and/or GED. Preferred Education: - No additional education Minimum Years of Work Experience: - 1 Preferred Years of Work Experience: - No additional years of experience Minimum Leadership Experience: - None Preferred Leadership Experience: - None Certifications: - None Competencies: - Being Resilient: Rebounding from setbacks and adversity when facing difficult situations - Collaborates: Building partnerships and working collaboratively with others to meet shared objectives - Communicates Effectively: Developing and delivering multi-mode communications that convey a clear understanding of the unique - needs of different audiences - Customer Focus: Building strong customer relationships and delivering customer-centric solutions - Decision Quality: Making good and timely decisions that keep the organization moving forward - Interpersonal Savvy: Relating openly and comfortably with diverse groups of people - Manages Conflict: Handling conflict situations effectively, with a minimum of noise - Nimble Learning: Actively learning through experimentation when tackling new problems, using both successes and failures as learning fodder - Resourcefulness: Securing and deploying resources effectively and efficiently - Situational Adaptability: Adapting approach and demeanor in real time to match the shifting demands of different situations For California, Colorado, Connecticut, Rhode Island, Nevada, New York City, Ithaca (NY), Westchester County (NY), and Washington residents: The pay range for this position is between $45,000 - $130,000