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#1 Global Platform To Simplify & Scale Your Telco, ISP, Network, Phone, & Security Stack.
Managed Services Engineer
Location
Alabama + 20 moreAll locations: Alabama | Arizona | Florida | Kansas | Kentucky | Louisiana | Nevada | New Hampshire | North Carolina | Ohio | Oklahoma | Maryland | Michigan | Mississippi | Missouri | South Carolina | Tennessee | Texas | Utah | Virginia | Wisconsin
Posted
100 days ago
Salary
$45K - $85K / year
Seniority
Senior
Job Description
Managed Services Engineer
CommandLink
• Provide end-to-end support for customers with a focus on SDWAN (preferably Versa Networks), Internet, and related services. • Troubleshoot and configure basic LAN setups (Routers, Firewalls) and Microsoft operating systems. • Support the provisioning and onboarding of new customers for managed services. • Collaborate with vendors to resolve support issues and ensure smooth service delivery. • Own support issues from start to resolution, ensuring customer satisfaction with clear communication and expert problem-solving. • Maintain excellent customer relationships by delivering outstanding support and going the extra mile. • Mentor and train fellow engineers on complex technical issues and solutions.
Job Requirements
- High School Diploma or GED Equivalent
- 3-5 years of relevant experience in a fast-paced technical environment, with demonstrated expertise in SDWAN, particularly Versa Networks.
- CCNA and CCNP certification is highly desirable
- Command line experience with networking tools (e.g., Cisco, Fortinet, Juniper).
- Strong firewall configuration experience (e.g., Fortinet).
- Deep understanding and hands-on experience with BGP, OSPF, and VRRP.
- Practical knowledge of basic routers, firewalls, and NAT (Network Address Translation).
- Experience with COS/QOS and network design principles.
- Familiarity with SOC 2 compliance and processes.
Benefits
- Generous Medical, Dental, and Vision coverage for full-time employees
- Flexible time off
- 401k to help you save for the future
- Fun events at cool locations
- Free DoorDash lunches on Fridays
- Employee referral bonuses to encourage the addition of great new people to the team
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