Department: National Programs Reports to: Manager of Network Operations Schedule: Pay Range: $27.47 - $32.97 Formerly the Mental Health Association of New York City (MHA-NYC), Vibrant Emotional Health’s groundbreaking solutions have delivered high-quality services and support, when, where, and how people need it for over 50 years. Through our state-of-the-art technology-enabled services, community wellness programs, and advocacy and education work, we are building a society in which emotional wellness can be a reality for everyone. Position Overview: The Operations Monitor’s core responsibility is to oversee, track, and alert on the stability and status of the 988 Lifeline. The Operations Monitor will be responsible for collecting, analyzing, distributing, and reporting on various data generated by the 988 series of networks. These include but are not limited to the 988 Lifeline phone networks (English, Spanish) and the 988 Lifeline chat and text network. The position will involve interactions with other departments within the 988 Lifeline and will help the Operations staff develop operations-oriented data solutions. Duties/Responsibilities: - Compile and report to relevant departments the data reporting requests and questions at regular intervals - Monitor, use, and advise on internal data reporting tools provided to the operations department by the 988 Lifeline data and technical teams - Develop an internal timeline of additional reporting for operational needs and analysis (for example, geographic reports based on region of the United States) - Manage the integration of new and updated data tools into operational systems internally - Alert appropriate 988 staff when an impact on network stability is observed within specified parameters and timelines, based on the urgency and priority of the impact. - Attend regular meetings with the 988 data team to stay abreast of internal changes and foreseeable external needs that will impact both departments - Assist in the administration of 988 as it pertains to services provided over various technological modalities such as chat, SMS, etc. - Support the 988 Operations team with chat/text/voice testing, monthly quality assurance testing, client reports, and additional tasks in line with the needs of the organization. - Identify discrepancies or deficiencies in schedules and recommend necessary adjustments to manage ACD volumes and non-ACD activities to meet key performance indicators. - Provide analytical support and recommendations for staffing resources to meet objectives such as service levels, by way of Queue Management. - Monitor Pause Code activations, and counselor status and review daily productivity by shift and individual counselors. - Assist with IT-related concerns by troubleshooting when necessary - and other duties as assigned Required Qualifications: The candidate will have an interest in mental health/suicide prevention, some familiarity with the nonprofit sector, experience with technology, and an interest in a data-driven approach to operational improvement and design. Preferred Qualifications: The candidate will have experience with developing and implementing data reports and tools. The candidate will hold a Bachelor’s degree. - Excellent verbal, written, and computer skills - Strong analytical skills; ability to problem-solve - Courteous and professional manner - Effective time management and organizational skills - Ability to create work for self and identify areas of need and opportunity as appropriate - Strong customer-service orientation - Ability to work cooperatively and effectively with others - Ability to be flexible and versatile in a changing work environment while maintaining effectiveness and efficiency - Intermediate to advanced skills with MS Office, including Word, Excel, PowerPoint - Advanced knowledge of Microsoft Excel - Strong Functional analytical skills (Tracking, Trending, and interpreting results) - Process Improvement skills in a call center environment - Strong knowledge of call center metrics and systems. Physical Requirements: - Must be able to remain in a stationary position for at least 50% of the time. - Will frequently communicate over video calls with the internal and external stakeholders as well as team members. - Will constantly operate a computer and other office productivity machinery, such as a calculator, copy machine, and computer printer. We determine base pay through a comprehensive review of skills, experience, education, certifications, geographic location, and other relevant factors. The range listed reflects the compensation parameters for the role and does not represent the full compensation package. A complete overview of compensation and benefits will be provided by the Talent Acquisition team during the hiring process. Full time employees will be eligible for excellent comprehensive benefits, including medical, dental, vision, supplemental income insurance, employer paid disability insurance, employer paid life insurance, pre-tax FSA for medical and dependent care, and 401K available. Studies have shown that women and people of color are less likely to apply for jobs unless they believe they are able to perform every task in the job description. We are most interested in finding the best candidate for the job, and that candidate may be one who comes from a less traditional background. Vibrant will consider any equivalent combination of knowledge, skills, education and experience to meet minimum qualifications. If you are interested in applying, we encourage you to think broadly about your background and skill set for the role. Vibrant Emotional Health is an equal opportunity employer. Applicants are considered for positions without regard to veteran status, uniformed service member status, race, creed, color, religion, gender, gender identity, sex, sexual orientation, citizenship status, national origin, marital status, age, physical or mental disability, genetic information, caregiver status or any other category protected by applicable federal, state or local laws. Please be aware that fictitious job openings, consulting engagements, solicitations, or employment offers may be circulated on the Internet in an attempt to obtain privileged information, or to induce you to pay a fee for services related to recruitment or training. Vibrant does NOT charge any application, processing, or training fee at any stage of the recruitment or hiring process. All genuine job openings will be posted on our careers page and all communications from the Vibrant recruiting team and/or hiring managers will be from an @vibrant.org email address.

Why Deephaven Mortgage? Deephaven Mortgage has been a pioneer and leader in non-QM since our origin in 2012. Our longevity and strength in the non-QM space has allowed a significant number of borrowers to achieve homeownership who otherwise would not have under traditional requirements. Deephaven champions mortgage borrowers whose independence, entrepreneurial drive and determination are often the very reason they cannot qualify for a traditional loan. We continuously and responsibly innovate new mortgage products and programs that put homeownership within reach of millions of borrowers and investors that need and deserve financing through lending ingenuity that is supported by common-sense underwriting. Deephaven is comprised of two lending platforms. Our wholesale channel offers loans through a network of over 1,000 independent mortgage brokers. Our correspondent channel buys loans from over 200 correspondent partners. Deephaven’s headquarters are in Charlotte, North Carolina. To learn more about our innovative loan solutions please visit www.deephavenmortgage.com or email us at info@deephavenmortgage.com. Job Overview As an Account Manager, you will serve as the primary point of contact for brokers and Account Executives after loan submission. You will guide each loan through the process with a focus on accuracy, efficiency, and outstanding service. What You’ll Do - Act as the main point of contact for the broker once the loan has been submitted - Review loan applications for accuracy and completeness - Collect and verify all documentation required for initial and final loan approval - Proactively manage the Estimated Closing Date and keep stakeholders informed - Prepare and submit initial, conditional, and final loan packages to underwriting. - Maintain timely and professional communication with brokers, adhering to service level agreements (SLAs) - Process change of circumstance requests within SLA timelines - Convert and organize loan documentation using Encompass - Send Notices and Counter Offers to brokers as applicable - Work closely with Account Executives, Underwriters, and Closers to ensure a seamless process - Order and review necessary services and verifications - Ensure the highest level of broker and customer satisfaction What We Need - 3+ years of mortgage processing experience - Proficient in MS Office including Word and Excel - Knowledge of current regulatory compliance requirements - Organized, analytical, detail oriented, and self-motivated - Manage pipeline to ensure Service Level Agreements (SLAs) are met - Communicate effectively with others, both verbally and in writing - Maintain the highest level of confidentiality and quality - Maintain knowledge of products and programs offered - Complete responsibilities effectively and efficiently with minimal direction - Manage daily tasks to ensure business needs are consistently met - Present self in a professional manner and interact with all levels of organization and outside contacts appropriately - Comply with Deephaven policies and procedures - Adopt the Deephaven culture that contributes to an environment of teamwork and promotes a positive company image to external customers - Complete all assigned training by required dates - Wholesale experience preferred - Encompass systems knowledge preferred Privacy Policy This organization participates in E-Verify Our Perks Flexible Time to Recharge – Personalized Time Off for What Matters (because rest isn't one-size fits all) Future Finance Focused – Generous employer-matched 401(k) plan Community Connect– Philanthropy Committee that creates charitable initiatives Health from Day One – Comprehensive health insurance starting on day one of employment Family Matters – Competitive maternity and paternity leave Culture & Celebrations – Culture Committee with team-building events and celebrations Ideas Welcome – Encouraging thought leadership and innovation Guidance & Growth – Mentorship opportunities for career development Perk Up – Exclusive discounts on travel, tech, pets, legal, and more

• Oversee production reporting and program compliance • Conduct monthly audits for dealer compliance • Manage dealer onboarding and agreements • Monitor dealer accounts receivable activity • Provide operational support to sales team

For those who want to invent the future of health care, here's your opportunity. We're going beyond basic care to health programs integrated across the entire continuum of care. Join us to start Caring. Connecting. Growing together. Optum Health is seeking an experienced ED Nurse Supervisor to join our growing engagement efforts. This role will provide management and supervision for the ED RN Case Management team tasked with monitoring real-time ‘Admit, Discharge, Transfer’ (ADT) notifications to provide proactive ED outreach and discharge coordination to support optimal transitions of care. This person will actively supervise the team, clinical workflows/guidelines, and provide continuity of care for members to an appropriate next site of care in collaboration with the hospitals/ED team and outpatient ecosystem resources (PCP, specialist, inhome care, etc.). This role will also support reviews and improvements of engagement processes performed by the nurses. You’ll enjoy the flexibility to work remotely * from anywhere within the U.S. as you take on some tough challenges. Mostly a remote/telecommute position but occasional travel (~10%25) may be required. Primary Responsibilities: - Provides supervision and leadership support to the nurses on the ED RN Case Management team - Ensures effective delivery of workflows for each facility, and the accurate documentation and entering of information to support program KPIs and clinical visibility - Supports development and maintenance of nursing workflows, staffing levels and schedules to ensure operations efficiency, quality, and financial performance - Assumes escalation support when additional case intervention is needed - Recruits, trains, monitors, and educates the nursing staff on job duties - Performs duties of an ED RN Care Coordinator/Care Manager - Evaluates and measures outcomes to continuously improve workflows and team productivity - Fosters teamwork and strengthens a culture of continuous improvement - Ensures performance is tracked accurately utilizing internal tools and processes (e.g., dashboards; scorecards; reports) - Provides input on resolution of barriers affecting program - Work in this role impacts multiple markets and sites at a national scale Clinical Leadership - Collaborates with Medical Directors, ED Physicians, and other clinical stakeholders - Maintains clinical standards aligned with operations policies and procedures - Performs relevant clinical reviews at designated facilities - Supports operations team by providing patient-level case reviews for market reports - Leads clinical recruitment, onboarding, training, education, and compliance with licensure requirements Program Management - Educates RNs on monthly metrics, glidepaths, goals and improvements - Aligns RNs workflows to market-specific targets (i.e., quality metrics, disease-specific programs, Hospital at Home, and vendor-based services) - Facilitates recurring RN staff meetings to communicate operational updates - Works with Program Manager to update RN training materials, guides, and knowledge base RN Supervision - Mentors and provides supervision and leadership support to the ED RN Case Management team - Coordinates with operations teams to assign and manage RN placements by market - Completes all RN scheduling, coverage plans, and appropriate staffing levels - Ensures effective development and delivery of facility workflows by the CM team - Manages RN escalations in collaboration with deployment teams and hospital stakeholders to resolve patient, program, and facility issues - Monitors timely and accurate documentation into designated applications to comply with documentation requirements - Supports RNs in acquisition and maintenance of required systems (ADT, EMR, CM platforms) - Communicates organizational objectives and vision to the team - Develops RN performance goals and tracks performance throughout the year for effective RN development and engagement Case Management - Participates in educational programs to enhance nursing and management knowledge - Uses, protects, and discloses Optum patients’ protected health information (PHI) only in accordance with Health Insurance Portability and Accountability Act (HIPAA) standards - Performs ED Care Coordinator/Care Manager duties to keep updated with workflows and as required for coverage - Collaborates effectively with ED and outpatient care teams to establish an individualized transition plan for members - Identifies member’s ED discharge support opportunities level of risk by monitoring real-time ADT feeds and communicates with patient, ED, and outpatient teams for discharge coordination - Conducts transition of care outreach following ED discharge to confirm access and completion of discharge plan - Enters timely and accurate documentation into designated applications to comply with documentation requirements You’ll be rewarded and recognized for your performance in an environment that will challenge you and give you clear direction on what it takes to succeed in your role as well as provide development for other roles you may be interested in. Required Qualifications: - Degree in nursing combined with 4 or more years of clinical experience - Current, unrestricted RN license - 2+ years in nursing supervision/leadership role - Experience working in the ED - Knowledge of care coordination, utilization management, quality improvement, and discharge planning - Knowledgeable in Microsoft Office applications including Outlook, Word, and Excel - Proven ability to read, analyze and interpret information in medical records, and health plan documents - Proven planning, organizing, conflict resolution, negotiating and people skills - Proven ability to utilize critical thinking skills, nursing judgement, and decision-making skills - Proven ability to prioritize, plan, and manage multiple tasks/demands simultaneously Preferred Qualifications: - Leadership experience managing a group of nurses - General knowledge of clinical programs, provider relations and customer service - Working in a tight-knit team environment with diverse professional groups - Proven ability to build a high performing team by promoting a culture of energy and commitment, mentoring employees, and supporting ongoing training and development of staff - Proven ability to successfully operate in a changing environment - Proven ability to manage multiple priorities and deadline in an expedient and decisive manner - Demonstrated solid appetite for learning *All employees working remotely will be required to adhere to UnitedHealth Group’s Telecommuter Policy Pay is based on several factors including but not limited to local labor markets, education, work experience, certifications, etc. In addition to your salary, we offer benefits such as, a comprehensive benefits package, incentive and recognition programs, equity stock purchase and 401k contribution (all benefits are subject to eligibility requirements). No matter where or when you begin a career with us, you’ll find a far-reaching choice of benefits and incentives. The salary for this role will range from $72,800 to $130,000 annually based on full-time employment. We comply with all minimum wage laws as applicable. Application Deadline: This will be posted for a minimum of 2 business days or until a sufficient candidate pool has been collected. Job posting may come down early due to volume of applicants. At UnitedHealth Group, our mission is to help people live healthier lives and make the health system work better for everyone. We believe everyone–of every race, gender, sexuality, age, location and income–deserves the opportunity to live their healthiest life. Today, however, there are still far too many barriers to good health which are disproportionately experienced by people of color, historically marginalized groups and those with lower incomes. We are committed to mitigating our impact on the environment and enabling and delivering equitable care that addresses health disparities and improves health outcomes — an enterprise priority reflected in our mission. OptumCare is an Equal Employment Opportunity employer under applicable law and qualified applicants will receive consideration for employment without regard to race, national origin, religion, age, color, sex, sexual orientation, gender identity, disability, or protected veteran status, or any other characteristic protected by local, state, or federal laws, rules, or regulations. OptumCare is a drug-free workplace. Candidates are required to pass a drug test before beginning employment.