About You You’re a jack-of-all-trades with a passion for cool technology and interacting with people and making them happy. You’re a self-starter who’s good at triaging problems and working on the most important one. You’ve worked directly with customers for a long time and are comfortable being the face of the company to them. One of the things that pleases you most in life is customers successfully using your product, being thrilled with its value, and telling you they’re happy they partnered with you. Further, you’re a curious person, and you’d love the opportunity to work with a technology team that includes data scientists, algorithm experts, and front-end engineers to expand your knowledge. About Us Constructor.io powers product search and discovery for some of the largest retailers in the world, like Sephora and Backcountry. We serve billions of requests every year, and you’ve probably seen our results somewhere and used our product without knowing it. We differentiate ourselves by focusing on metrics over features, and reinventing search and discovery from the ground up as a machine learning challenge with the specific goal of improving metrics like revenue. We have grown several hundred percent YoY for the last 2 years and have customers in every eCommerce vertical, around the world, and spanning many languages.   We’re a passionate team of technologists who love solving problems and want to make our customers’ and coworkers’ lives better. We value empathy, openness, curiosity, continuous improvement, and are excited by metrics that matter. We believe that empowering everyone in a company to do what they think is best can lead to great things. About the Position As a Customer Success Manager, you’ll be joining a rapidly growing team that helps our customers increase their revenue by improving the search and product discovery experiences of their websites and mobile apps through integrating with our services.  Your specific responsibilities will include: - Repaying our customers’ trust through ensuring they get live with our product and are thrilled with the results - Understand the needs and roles within the enterprise organizations we work with and help to manage prioritizations and misalignments. If two people within a customer ask for different things, your team must understand how to prioritize for the success of the organization without hurting feelings - Helping craft and dictate both internal and external narratives for what’s needed to make a customer successful - Effectively asking for and managing engineering time to ensure important work for customers is prioritized and unimportant requests are resolved with minimal to no engineering resources - Fielding and troubleshooting customer support requests - Creating and updating customer documentation and training materials as needed - Always looking for new ways you can make our integration process more robust and make customers feel even more successful

About You You’re a jack-of-all-trades with a passion for cool technology and interacting with people and making them happy. You’re a self-starter who’s good at triaging problems and working on the most important one. You’ve worked directly with customers for a long time and are comfortable being the face of the company to them. One of the things that pleases you most in life is customers successfully using your product, being thrilled with its value, and telling you they’re happy they partnered with you. Further, you’re a curious person, and you’d love the opportunity to work with a technology team that includes data scientists, algorithm experts, and front-end engineers to expand your knowledge. About Us Constructor.io powers product search and discovery for some of the largest retailers in the world, like Sephora and Backcountry. We serve billions of requests every year, and you’ve probably seen our results somewhere and used our product without knowing it. We differentiate ourselves by focusing on metrics over features, and reinventing search and discovery from the ground up as a machine learning challenge with the specific goal of improving metrics like revenue. We have grown several hundred percent YoY for the last 2 years and have customers in every eCommerce vertical, around the world, and spanning many languages.   We’re a passionate team of technologists who love solving problems and want to make our customers’ and coworkers’ lives better. We value empathy, openness, curiosity, continuous improvement, and are excited by metrics that matter. We believe that empowering everyone in a company to do what they think is best can lead to great things. About the Position As a Customer Success Manager, you’ll be joining a rapidly growing team that helps our customers increase their revenue by improving the search and product discovery experiences of their websites and mobile apps through integrating with our services.  Your specific responsibilities will include: - Repaying our customers’ trust through ensuring they get live with our product and are thrilled with the results - Understand the needs and roles within the enterprise organizations we work with and help to manage prioritizations and misalignments. If two people within a customer ask for different things, your team must understand how to prioritize for the success of the organization without hurting feelings - Helping craft and dictate both internal and external narratives for what’s needed to make a customer successful - Effectively asking for and managing engineering time to ensure important work for customers is prioritized and unimportant requests are resolved with minimal to no engineering resources - Fielding and troubleshooting customer support requests - Creating and updating customer documentation and training materials as needed - Always looking for new ways you can make our integration process more robust and make customers feel even more successful

The Client Experience Specialist is a service minded professional who manages all non-licensed and limited licensed aspects of the transaction, from contract to close, to create a seamless experience for the agent, consumer and all deal parties. You are part of a collaborative team that is enhancing the way that Coldwell Banker is doing business by eliminating the friction and simplifying the transaction process. The key to success in this role is the ability to multitask, solve problems and communicate effectively with agents, clients, third parties and internal operations. As a trusted professional, you provide our agents, homebuyers, and sellers, the confidence that their transaction is in reliable and skillful hands. This position is 100% remote and will support various markets, primarily in Washington and Oregon. The ideal candidate will be able to work in Pacific time. Responsibilities: - Perform non-licensed administrative tasks for real estate agents. Identify and manage the contractual dates and deadlines and ensure the transaction is closed in a timely, efficient, and accurate manner. - Ensure your real estate license remains in good standing to perform authorized licensed tasks, including drafting contract addendums and amendments. - Collaborate closely with agent services department, agents or other third parties to ensure all proper documentation has been received for compliance in the transaction file in the appropriate systems. - Organize all transaction details in applicable systems while providing continuous updates to the agent, client and third parties. - Serve as all deal stakeholder’s point-of-contact for agents and their clients through closing, which includes obtaining documentation or information needed for clear to close. - Own and execute full end-to-end transaction processing by entering transaction-related expenses, verifying accuracy of details, preparing commission invoices, calculating and finalizing commission payments, and proactively resolving discrepancies to ensure timely and accurate agent payouts. - Regularly update and manage communication with all parties involved in the transaction. - Prioritize service to the agent and all parties with a positive and engaging attitude to create a seamless experience. Experience: - Minimum of 2 years Real Estate/mortgage/title administration/transaction coordination experience required. - Active real estate license in good standing, in WA or OR. Competencies: To perform the job successfully, an individual should demonstrate the following competencies: - Self-motivated - able to work independently with a sense of urgency in a fast-paced, high volume paperless environment. - People first approach- keeping the agent and consumer at the center of the transaction by anticipating their needs to provide exceptional customer service throughout the transaction process. - Technical- ability to learn and navigate multiple software systems with an elevated level of competency while demonstrating comfort with transaction management and financial tools. - Analytical Thinking & Transaction Accuracy – able to apply strong critical thinking and problem-solving skills to ensure precise management of financial details such as expenses, invoices, and commission calculations while analyzing data to identify discrepancies, resolve issues promptly, and maintain compliance and data integrity. - Process Management – able to effectively manage end-to-end workflows, prioritize tasks, and ensure timely completion of transaction processing. - Partnership/Collaboration—the individual remains open to others' ideas and exhibits willingness to try new things. - Oral/Written Communication—the individual speaks clearly and persuasively in positive or negative situations to clearly advise and resolve any issues. - Quality Assurance -demonstrates accuracy and thoroughness and monitors their own work to ensure quality. - Adaptability- the individual adapts to changes in the work environment, prioritizes and manages competing demands, and can deal with frequent changes or delays while remaining resilient. - Building Collaborative Relationships – the individual develops, maintains, and strengthens partnerships with agents and colleagues while providing information and support. Anywhere is proud to offer a comprehensive benefits package to our employees including: - Medical, Dental, Vision, Short-term and Long-term disability benefits, AD&D - 401(k) savings plan with company match - Paid Time Off to Include Holidays, Vacation Time, and Sick Time - Paid Family & Paternity Leave - Life Insurance - Business Travel Accident Insurance - All employees receive access to LinkedIn Learning - Tuition reimbursement for approved programs - Employee Referral Program - Adoption Assistance Program - Employee Assistance Program - Health and Wellness Program and Incentives - Employee Discounts - Employee Resource Groups Coldwell Banker® is one of the world’s leading brands for the sale of million-dollar-plus homes and one of the largest residential real estate brokerage franchisors, with approximately 2,800 franchise and company owned offices and over 99,000 independent sales associates in the United States, Canada and 40 other countries. Coldwell Banker is a subsidiary of Anywhere Real Estate Inc. Anywhere Real Estate Inc. (NYSE: HOUS) is moving real estate to what's next. Home to some of the most recognized brands in real estate Better Homes and Gardens® Real Estate, Century 21®, Coldwell Banker®, Coldwell Banker Commercial®, Corcoran®, ERA®, and Sotheby's International Realty® , we fulfill our purpose to empower everyone's next move through our leading integrated services, which include franchise, brokerage, relocation, and title and settlement businesses, as well as mortgage and title insurance underwriter minority owned joint ventures. Anywhere supports nearly 1 million home sale transactions annually and our portfolio of industry-leading brands turns houses into homes in more than 118 countries and territories across the world. At Anywhere, we are empowering everyone’s next move – your career included. What differentiates us is our scale, expertise, network, and unique business model that positions us as a trusted advisor throughout every stage of the real estate transaction. We pursue talent – strategic thinkers who are eager to always find a better way, relentlessly focus on talent, obsess about growth, and achieve exceptional results. We value our people-first culture, which thrives on empowerment, innovation, and cross-company collaboration as we keep moving the world forward, together. Read more about our company culture and values in our annual Impact Report. We are proud of our award-winning culture and are consistently recognized as an employer of choice by various organizations including: - Great Place to Work - Forbes World's Best Employers - Newsweek World's Most Trustworthy Companies - Ethisphere World's Most Ethical Companies

This description is a summary of our understanding of the job description. Click on 'Apply' button to find out more. Role Description In this role, you will be responsible for driving growth, renewals, and value with our clients. You would be an early member of our proactive and dynamic Customer Success team and have the chance to work cross-functionally with the CEO, sales, and product teams. You will be responsible for driving product adoption with your customers by analyzing customer data to help determine targeted outreach to increase overall platform utilization and retention. You will find proactive opportunities to engage with your customers 1 on 1 in order to prevent churn and help drive their success. Your role is to be an agent of change, a business transformation consultant, and a relationship manager for old-school real estate companies that are looking to modernize by being more data-driven and proactive in their approach to delivering real estate projects. In this role, you’ll get to: - Be the expert - use your industry and product knowledge to position solutions and ensure customer success. - Manage our customers - driving adoption and outcomes leading to renewals, expansion, and advocacy across your book of business. - Review user analytics to understand which customers are getting value and which customers are under-utilizing key features that could help bring them more value. - Implement strategies and work directly with customers to help them maximize the value they are getting from Northspyre. - Serve as a liaison between clients and our product/technical team -- 1) to resolve any issues and advocate for customers and 2) to provide feedback on new and existing features. - Help manage and respond to customer support tickets while determining a strategy to improve our processes. - Ensure a seamless onboarding experience for new customers by overseeing implementation. - Travel as needed to visit client offices in-person. Some travel may be involved but likely no more than 1-2 days every 2-3 months (post pandemic). Qualifications - Knowledge of real estate development and real estate project management. Experience in the real estate development or construction industry, highly preferred. - Ability to work in a fast-paced, remote team environment with a cadence of delivering monthly results. - High energy and positive attitude. Activity and results driven. - Ability to create structure in ambiguous situations and design effective processes. - Persuasive speaking skills and persistent with follow-up. - Experience with Excel, PowerPoint or other web-based presentation technology. - 2+ years of experience delivering real estate projects. - Bachelor’s degree in Real Estate, Business Administration, or related design and construction fields. Requirements - Ability to reconcile real estate project cost reports. - Basic understanding of programming or coding ability -- while you will not be expected to write code, sometimes this is useful in helping to synthesize customer product feedback and relate customer report technical issues to the engineering team. Benefits - In addition to a competitive salary, we are offering a meaningful stock option package. - Comprehensive Medical, Dental, and Vision. Multiple plan options, including a plan option for 100% employer-paid premium for individual coverage for full-time employees. - 401k Match to help you save for your future (Fully vested after 6 mo eligibility period). - Unlimited Vacation, Paid Sick Leave, and major US Holidays. - Awesome company swag! - Free access to Health Advocate. - Hybrid & Remote opportunities - we have an Amazing new office in Midtown Atlanta. - You will be part of a small, professional fast-moving team with minimal supervision. - Annual team gatherings. Company Description Northspyre, the only end-to-end real estate development management platform, empowers developers to make smarter investment decisions with data-driven insights and collaborative workflows. Through automation, analytics, and AI, Northspyre gives teams the real-time information, performance insights, and workflow tools they need to do their job with unparalleled speed and intelligence. By bringing project stakeholders, data, and processes together all on one integrated platform, Northspyre eliminates expensive silos in the development lifecycle, making project delivery simple and outcomes more predictable. Since 2017, Northspyre has been the backbone of operational infrastructure for leading development firms, supporting over $500 billion in projects across the US.