• Conduct preventive maintenance and resolve technical issues remotely and on-site • Lead training efforts and perform commissioning and testing of the AutoStore system • Ensure high system availability and customer satisfaction • Deliver training for end users and customer maintenance teams • Maintain strong customer relationships through troubleshooting and rapid issue resolution

• Provide on-site technical support directly to customers of Nordson Adhesive Dispensing Systems • Support may be in the form of start-up assistance, preventative maintenance, troubleshooting and repair, training or general technical counseling • Coordinate efforts and assist Application Specialist with technical product and customer support, troubleshooting and training • Interface with Application Specialist and Account Coordinator to maximize the opportunity for sales of specialized equipment or other Nordson Adhesive systems and parts to existing customer base and prospects • Identify new technologies for equipment as required based upon application, customer and field engineering needs, and recommends best solution to improve customer operations • Prepare and promptly submit all administrative and technical reports as requested to Regional Manager and advises of all field tests or installation requirements that need assistance from Application Engineering, Existing Equipment Engineering, and territory Application Specialist • Responsible for auditing, documenting and updating customer installed base line survey information in our database • Keep abreast and advise Regional Manager of new markets, changes in existing markets, competitor activities (prices and product changes), and need for new or redesigned products and applications • Follow documented policies and procedures • Meet or exceed yearly assigned sales budget in coordination with Application Specialist (sales) territory representative • Perform other duties as assigned

• Travel daily to customer sites to perform troubleshooting, hands-on repairs, warranty repairs, preventative maintenance, and installation of new equipment • Provide Remote Technical Support to assigned Top customers • Provide start-up support for end-users who receive a new machine from an OEM with a Nordson Packaging system • Complete Corrective Action Reports for all Warranty issues • Conduct formal and informal training classes • Complete accurate service reports/service tickets after customer visits in a timely manner • Responsible for auditing, documenting and updating customer installed base line survey information for our database • Report any customer complaints about our equipment performance to assigned Field Service Supervisor • Participate in joint visits with the sales team, Field Service Supervisor, and other internal team members to assist with sales opportunities or voice of customer information gathering • Upsell customers on aftermarket parts or services (eg TrueBlue PM Program) • Participate in ongoing training of our products

• You will be servicing CT/ MR imaging Equipment in the Houston, Texas area. • You will be responsible for installing, troubleshooting, repairing and performing preventative maintenance on all Siemens Healthcare systems at customer sites with minimal supervision. • You will be responsible for delivering both timely and effective repairs as well as adequate training of operators to ensure optimal system performance, resulting in superior customer satisfaction. • You will manage financial performance within their territory, meeting or exceeding budget for revenue generation, expense control and inventory management. • Ensure that all tool and test equipment expiration dates are managed, and that no overdue calibration test equipment is used or maintained in the field and usage of tool and test is documented on eFSR. • You will manage company assets to include a company car, cell phone, computer, tools, inventory parts, etc. • Establish and maintain proper business relationships with customers and peers, as well as performing necessary administrative duties accurately. • Provides mentoring to other CSE’s on all competencies and responsibilities.