Company Description Miratech helps visionaries change the world. We are a global IT services and consulting company that brings together enterprise and start-up innovation. Today, we support digital transformation for some of the world's largest enterprises. By partnering with both large and small players, we stay at the leading edge of technology, remain nimble even as a global leader, and create technology that helps our clients further enhance their business. We are a values-driven organization and our culture of Relentless Performance has enabled over 99% of Miratech's engagements to succeed by meeting or exceeding our scope, schedule, and/or budget objectives since our inception in 1989. Miratech has coverage across 5 continents and operates in over 25 countries around the world. Miratech retains nearly 1000 full-time professionals, and our annual growth rate exceeds 25%. Job Description The Senior Data Engineer supports analytics and investigative work for a large-scale IVR platform. The role focuses on deep analysis of IVR interaction data, routing behaviour, and call performance metrics to support operational insights, troubleshooting, and IVR optimization. The engineer will work closely with IVR developers, architects, and database teams to investigate call behaviour, identify routing anomalies, and provide actionable insights using complex SQL queries and analytical dashboards. The role requires strong experience working with event-based datasets, call interaction logs, and large relational databases, along with the ability to perform deep backend analysis across multiple data layers. Responsibilities - Perform deep analytical investigations of IVR call data and routing behaviour - Write advanced SQL queries to analyse call flows, routing outcomes, and interaction metrics - Analyse IVR event logs, call lifecycle events, and routing data - Support troubleshooting of IVR issues through backend data analysis - Identify trends in containment rate, transfers, call failures, and routing anomalies - Produce analytical outputs and insights using Tableau dashboards - Work with Aurora MySQL and Redshift datasets supporting IVR analytics - Support IVR optimization initiatives by providing data insights to architects and developers - Investigate anomalies in call behaviour and data inconsistencies across datasets - Collaborate with developers and database teams to understand underlying data structures - Support multi-day analytical investigations and ad-hoc data requests - Provide insights to business stakeholders via analytics feeds to GBI reporting Qualifications - 5+ years of experience in data analytics or data investigation roles - Strong experience writing complex SQL queries against large datasets - Experience with Amazon Aurora MySQL, Amazon Redshift - Experience working with interaction or event-based datasets - Understanding of ETL pipelines and data processing workflows - Ability to analyse datasets generated by backend ETL systems - Experience analysing call centre, IVR, or telecom data - Experience using Tableau for analytical visualization - Ability to perform deep backend data investigations Nice to have: - Experience working with Genesys, IVR platforms, or voice systems - Understanding of call routing logic and IVR flows - Familiarity with AWS-based data environments Additional Information We offer: - Culture of relentless performance: join an unstoppable technology development team with a 99% project success rate and more than 30% year-over-year revenue growth. - Competitive pay and benefits: enjoy a comprehensive compensation and benefits package, including health insurance, language courses, and a relocation program. - ForeverRemote work culture: make the most of the flexibility that comes with remote work. - Growth mindset: reap the benefits of a range of professional development opportunities, including certification programs, mentorship and talent investment programs, internal mobility and internship opportunities. - Global impact: collaborate on impactful projects for top global clients and shape the future of industries. - Welcoming multicultural environment: be a part of a dynamic, global team and thrive in an inclusive and supportive work environment with open communication and regular team-building company social events. - Social sustainability values: join our sustainable business practices focused on five pillars, including IT education, community empowerment, fair operating practices, environmental sustainability, and gender equality. * Miratech is an equal opportunity employer and does not discriminate against any employee or applicant for employment on the basis of race, color, religion, sex, national origin, age, disability, veteran status, sexual orientation, gender identity, or any other protected status under applicable law.

The mission of Speechify is to make sure that reading is never a barrier to learning. Over 50 million people use Speechify’s text-to-speech products to turn whatever they’re reading – PDFs, books, Google Docs, news articles, websites – into audio, so they can read faster, read more, and remember more. Speechify’s text-to-speech reading products include its iOS app, Android App, Mac App, Chrome Extension, and Web App. Google recently named Speechify the Chrome Extension of the Year and Apple named Speechify its 2025 Design Award winner for Inclusivity. Today, nearly 200 people around the globe work on Speechify in a 100% distributed setting – Speechify has no office. These include frontend and backend engineers, AI research scientists, and others from Amazon, Microsoft, and Google, leading PhD programs like Stanford, high growth startups like Stripe, Vercel, Bolt, and many founders of their own companies. Overview We're looking to hire for our Data side of our AI team at Speechify. This role is responsible for all aspects of data collection to support our model training operations. We are able to build high-quality datasets at petabyte-scale and low cost through a tight integration of infrastructure, engineering, and research work. We are looking for a skilled Software Engineer to join us. What You’ll Do - Be scrappy to find new sources of audio data and bring it into our ingestion pipeline - Operate and extend the cloud infrastructure for our ingestion pipeline, currently running on GCP and managed with Terraform. - Collaborate closely with our Scientists to shift the cost/throughput/quality frontier, delivering richer data at bigger scale and lower cost to power our next-generation models. - Collaborate with others on the AI Team and Speechify Leadership to craft the AI Team’s dataset roadmap to power Speechify’s next-generation consumer and enterprise products. An Ideal Candidate Should Have - BS/MS/PhD in Computer Science or a related field. - 5+ years of industry experience in software development. - Proficiency with bash/Python scripting in Linux environments - Proficiency in Docker and Infrastructure-as-Code concepts and professional experience with at least one major Cloud Provider (we use GCP) - Experience with web crawlers, large-scale data processing workflows is a plus - Ability to handle multiple tasks and adapt to changing priorities. - Strong communication skills, both written and verbal. What we offer - A fast-growing environment where you can help shape the company and product. - An entrepreneurial-minded team that supports risk, intuition, and hustle. - A hands-off management approach so you can focus and do your best work. - An opportunity to make a big impact in a transformative industry. - Competitive salaries, a friendly and laid-back atmosphere, and a commitment to building a great asynchronous culture. - Opportunity to work on a life-changing product that millions of people use. - Build products that directly impact and support people with learning differences like dyslexia, ADD, low vision, concussions, autism, and more. - Work in one of the fastest-growing sectors of tech, the intersection of artificial intelligence and audio. Compensation: The United States base salary range for this full-time position is $140,000-$200,000 + bonus + equity depending on experience Think you’re a good fit for this job? Tell us more about yourself and why you're interested in the role when you apply. And don’t forget to include links to your portfolio and LinkedIn. Not looking but know someone who would make a great fit? Refer them! Speechify is committed to a diverse and inclusive workplace. Speechify does not discriminate on the basis of race, national origin, gender, gender identity, sexual orientation, protected veteran status, disability, age, or other legally protected status.

The mission of Speechify is to make sure that reading is never a barrier to learning. Over 50 million people use Speechify’s text-to-speech products to turn whatever they’re reading – PDFs, books, Google Docs, news articles, websites – into audio, so they can read faster, read more, and remember more. Speechify’s text-to-speech reading products include its iOS app, Android App, Mac App, Chrome Extension, and Web App. Google recently named Speechify the Chrome Extension of the Year and Apple named Speechify its 2025 Design Award winner for Inclusivity. Today, nearly 200 people around the globe work on Speechify in a 100% distributed setting – Speechify has no office. These include frontend and backend engineers, AI research scientists, and others from Amazon, Microsoft, and Google, leading PhD programs like Stanford, high growth startups like Stripe, Vercel, Bolt, and many founders of their own companies. Overview We're looking to hire for our Data side of our AI team at Speechify. This role is responsible for all aspects of data collection to support our model training operations. We are able to build high-quality datasets at petabyte-scale and low cost through a tight integration of infrastructure, engineering, and research work. We are looking for a skilled Software Engineer to join us. What You’ll Do - Be scrappy to find new sources of audio data and bring it into our ingestion pipeline - Operate and extend the cloud infrastructure for our ingestion pipeline, currently running on GCP and managed with Terraform. - Collaborate closely with our Scientists to shift the cost/throughput/quality frontier, delivering richer data at bigger scale and lower cost to power our next-generation models. - Collaborate with others on the AI Team and Speechify Leadership to craft the AI Team’s dataset roadmap to power Speechify’s next-generation consumer and enterprise products. An Ideal Candidate Should Have - BS/MS/PhD in Computer Science or a related field. - 5+ years of industry experience in software development. - Proficiency with bash/Python scripting in Linux environments - Proficiency in Docker and Infrastructure-as-Code concepts and professional experience with at least one major Cloud Provider (we use GCP) - Experience with web crawlers, large-scale data processing workflows is a plus - Ability to handle multiple tasks and adapt to changing priorities. - Strong communication skills, both written and verbal. What we offer - A fast-growing environment where you can help shape the company and product. - An entrepreneurial-minded team that supports risk, intuition, and hustle. - A hands-off management approach so you can focus and do your best work. - An opportunity to make a big impact in a transformative industry. - Competitive salaries, a friendly and laid-back atmosphere, and a commitment to building a great asynchronous culture. - Opportunity to work on a life-changing product that millions of people use. - Build products that directly impact and support people with learning differences like dyslexia, ADD, low vision, concussions, autism, and more. - Work in one of the fastest-growing sectors of tech, the intersection of artificial intelligence and audio. Compensation: The United States base salary range for this full-time position is $140,000-$200,000 + bonus + equity depending on experience Think you’re a good fit for this job? Tell us more about yourself and why you're interested in the role when you apply. And don’t forget to include links to your portfolio and LinkedIn. Not looking but know someone who would make a great fit? Refer them! Speechify is committed to a diverse and inclusive workplace. Speechify does not discriminate on the basis of race, national origin, gender, gender identity, sexual orientation, protected veteran status, disability, age, or other legally protected status.

The mission of Speechify is to make sure that reading is never a barrier to learning. Over 50 million people use Speechify’s text-to-speech products to turn whatever they’re reading – PDFs, books, Google Docs, news articles, websites – into audio, so they can read faster, read more, and remember more. Speechify’s text-to-speech reading products include its iOS app, Android App, Mac App, Chrome Extension, and Web App. Google recently named Speechify the Chrome Extension of the Year and Apple named Speechify its 2025 Design Award winner for Inclusivity. Today, nearly 200 people around the globe work on Speechify in a 100% distributed setting – Speechify has no office. These include frontend and backend engineers, AI research scientists, and others from Amazon, Microsoft, and Google, leading PhD programs like Stanford, high growth startups like Stripe, Vercel, Bolt, and many founders of their own companies. Overview We're looking to hire for our Data side of our AI team at Speechify. This role is responsible for all aspects of data collection to support our model training operations. We are able to build high-quality datasets at petabyte-scale and low cost through a tight integration of infrastructure, engineering, and research work. We are looking for a skilled Software Engineer to join us. What You’ll Do - Be scrappy to find new sources of audio data and bring it into our ingestion pipeline - Operate and extend the cloud infrastructure for our ingestion pipeline, currently running on GCP and managed with Terraform. - Collaborate closely with our Scientists to shift the cost/throughput/quality frontier, delivering richer data at bigger scale and lower cost to power our next-generation models. - Collaborate with others on the AI Team and Speechify Leadership to craft the AI Team’s dataset roadmap to power Speechify’s next-generation consumer and enterprise products. An Ideal Candidate Should Have - BS/MS/PhD in Computer Science or a related field. - 5+ years of industry experience in software development. - Proficiency with bash/Python scripting in Linux environments - Proficiency in Docker and Infrastructure-as-Code concepts and professional experience with at least one major Cloud Provider (we use GCP) - Experience with web crawlers, large-scale data processing workflows is a plus - Ability to handle multiple tasks and adapt to changing priorities. - Strong communication skills, both written and verbal. What we offer - A fast-growing environment where you can help shape the company and product. - An entrepreneurial-minded team that supports risk, intuition, and hustle. - A hands-off management approach so you can focus and do your best work. - An opportunity to make a big impact in a transformative industry. - Competitive salaries, a friendly and laid-back atmosphere, and a commitment to building a great asynchronous culture. - Opportunity to work on a life-changing product that millions of people use. - Build products that directly impact and support people with learning differences like dyslexia, ADD, low vision, concussions, autism, and more. - Work in one of the fastest-growing sectors of tech, the intersection of artificial intelligence and audio. Compensation: The United States base salary range for this full-time position is $140,000-$200,000 + bonus + equity depending on experience Think you’re a good fit for this job? Tell us more about yourself and why you're interested in the role when you apply. And don’t forget to include links to your portfolio and LinkedIn. Not looking but know someone who would make a great fit? Refer them! Speechify is committed to a diverse and inclusive workplace. Speechify does not discriminate on the basis of race, national origin, gender, gender identity, sexual orientation, protected veteran status, disability, age, or other legally protected status.