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Miratech logo
Miratech

Helping Visionaries Change the World

Senior Data Analyst

Data AnalystData AnalystOtherRemoteSeniorTeam 501-1,000Since 1989H1B No SponsorCompany SiteLinkedIn

Location

United States

Posted

87 days ago

Salary

0

Seniority

Senior

Job Description

Senior Data Analyst

Miratech

• Perform deep analytical investigations of IVR call data and routing behaviour • Write advanced SQL queries to analyse call flows, routing outcomes, and interaction metrics • Analyse IVR event logs, call lifecycle events, and routing data • Support troubleshooting of IVR issues through backend data analysis • Identify trends in containment rate, transfers, call failures, and routing anomalies • Produce analytical outputs and insights using Tableau dashboards • Work with Aurora MySQL and Redshift datasets supporting IVR analytics • Support IVR optimization initiatives by providing data insights to architects and developers • Investigate anomalies in call behaviour and data inconsistencies across datasets • Collaborate with developers and database teams to understand underlying data structures • Support multi-day analytical investigations and ad-hoc data requests • Provide insights to business stakeholders via analytics feeds to GBI reporting

Job Requirements

  • 5+ years of experience in data analytics or data investigation roles
  • Strong experience writing complex SQL queries against large datasets
  • Experience with Amazon Aurora MySQL, Amazon Redshift
  • Experience working with interaction or event-based datasets
  • Understanding of ETL pipelines and data processing workflows
  • Ability to analyse datasets generated by backend ETL systems
  • Experience analysing call centre, IVR, or telecom data
  • Experience using Tableau for analytical visualization
  • Ability to perform deep backend data investigations
  • Nice to have: Experience working with Genesys, IVR platforms, or voice systems
  • Nice to have: Understanding of call routing logic and IVR flows
  • Nice to have: Familiarity with AWS-based data environments

Benefits

  • Culture of relentless performance : join an unstoppable technology development team with a 99% project success rate and more than 30% year-over-year revenue growth.
  • Competitive pay and benefits : enjoy a comprehensive compensation and benefits package, including health insurance, language courses, and a relocation program.
  • ForeverRemote work culture : make the most of the flexibility that comes with remote work.
  • Growth mindset : reap the benefits of a range of professional development opportunities, including certification programs, mentorship and talent investment programs, internal mobility and internship opportunities.
  • Global impact : collaborate on impactful projects for top global clients and shape the future of industries.
  • Welcoming multicultural environment : be a part of a dynamic, global team and thrive in an inclusive and supportive work environment with open communication and regular team-building company social events.
  • Social sustainability values : join our sustainable business practices focused on five pillars, including IT education, community empowerment, fair operating practices, environmental sustainability, and gender equality.

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