This description is a summary of our understanding of the job description. Click on 'Apply' button to find out more. Role Description The Director of Training & Program Communications is responsible for developing and leading the strategic vision for organizational learning, training delivery, and program communications. This role oversees the design, implementation, and continuous improvement of training initiatives, ensuring alignment with organizational goals, operational priorities, and workforce development strategies. The Director will lead enterprise-wide learning programs, oversee learning technology including Learning Management Systems (LMS), and ensure effective communication strategies that support program adoption, engagement, and performance outcomes. This role requires a strategic leader with experience designing scalable training systems, implementing LMS functionality, and aligning learning initiatives with business objectives. The training team is responsible for designing, delivering, and maintaining high-quality training experiences for both internal team members and external users of Palco’s products and services. This role supports the full lifecycle of learning—guiding new employees beyond initial onboarding, ensuring continued internal skill development, and equipping external partners and stakeholders with clear, effective educational resources. Additionally, the team manages Palco’s internal and external training libraries, develops engaging training content, and facilitates regular training sessions on topics such as product updates, process changes, and workplace productivity. This role collaborates closely with HR, Marketing, Product Management, and the Client Engagement Team to ensure all training materials and communications are accurate, timely, and aligned with current organizational needs. Responsibilities include supporting employees after their first 90 days, developing and maintaining user guides and LMS content for external audiences, and coordinating scheduled educational communications such as training emails and text notifications. The trainings also deliver train-the-trainer programs and maintain comprehensive documentation to ensure a consistent, high-quality learning experience across all audiences. Qualifications - Bachelor’s degree in organizational development, Education, Communications, Business Administration, Human Resources, or a related field required. - Master’s degree in organizational development, Learning & Development, Instructional Design, Communications, or Business Administration preferred. - 8+ years of experience in training, operations, onboarding, communications, or instructional design required. - Experience in the Self-Direction or Financial Management Services Industry highly preferred. - 5+ years of senior leadership or director-level experience managing training programs or enterprise learning initiatives. - Strong working knowledge of SharePoint, including content management and organizational design. - Experience developing or maintaining user guides, training materials, and demonstrated experience designing and implementing Learning Management Systems (LMS) and digital learning strategies. - Ability to manage email and text communication workflows or platforms (experience with CRM or campaign tools is a plus). - Proven experience leading cross-functional initiatives and collaborating with executive leadership, HR, Marketing, and product-focused teams is a plus. Requirements - Excellent presentation, facilitation, and communication skills. - Ability to simplify complex information into clear, accessible training content. - Strong written and verbal communication skills. - Strong collaboration skills with marketing, product, and client-facing teams. - Highly organized, detail-oriented, and adaptable to shifting needs or product updates. - Ability to manage multiple training topics and deadlines. Benefits - Generous Paid time off. - Annual bonus potential. - Retirement Savings: We will support you as you save for your future. - Career Growth Opportunities: We help you thrive, so together, we can grow. - Paid Training: Earn while you learn and continue to grow with access to internal and external learning opportunities. - Great Work Environment: We are proud of our company culture of collaboration and the recognition we have received for our diversity efforts. - Employer shared Health Insurance cost. - Employer paid Disability Insurance. - Employer paid Life and AD&D Insurance. - Vision Insurance. - Cancer Insurance. - Voluntary Life Insurance. - Paid Time Off. - Remote work environment. - Paid holidays.

• Overall responsibility for the success of projects and programs and their impact on business strategy. • Creates and ensures effective communication across laboratory functions; motivates and energizes the team through leadership. • Works closely with leadership to drive project and program direction. • Leads cross-functional project planning supporting multi-generational projects. • Partners with internal sponsors to deliver project results related to tools, processes, compliance, and development objectives. • Solves complex problems leading strategic program execution and successful delivery.

• Overall responsibility for the success of projects and programs and their impact on business strategy. • Creates and ensures effective communication across laboratory functions; motivates and energizes the team through leadership. • Works closely with leadership to drive project and program direction. • Leads cross-functional project planning supporting multi-generational projects. • Partners with internal sponsors to deliver project results related to tools, processes, compliance, and development objectives. • Solves complex problems leading strategic program execution and successful delivery.

ABOUT THE HEALTH INITIATIVE: It is well-established that 80% of a person’s health is determined by factors outside the doctor’s office — healthy food, safe housing and a livable income. Yet our healthcare system is built backwards, with more than 99% of US healthcare dollars spent on medical care alone. The amount of money going toward healthcare is huge — the US government and private health insurance companies spend $10.7B on healthcare every day. This is projected to grow 6% annually through the next decade, despite recent safety net cuts. But what exactly do we get for all this healthcare spending? Right now, the US has some of the worst health outcomes across all high-income countries, including preventable heart disease and obesity, which cost the system nearly $500B each year. This is inefficient and leaves people behind, especially low-income children and families. But what if our healthcare system was built to pay for health, not just healthcare? What if it moved dollars upstream to pay for the basics people need to get and stay healthy, like safe housing and nutritious food? The result would be a win-win-win: Children and adults would have better access to healthy food and safe housing and, as a result, have better health outcomes. When healthier patients use less care, the government saves money – and insurance companies’ revenues increase – incentivizing both to pay for these basics. The Health Initiative (THI) is a national organization that crosses political divides, taps market forces and activates stakeholders to shift dollars toward health. By providing strategic guidance and technical assistance, we activate healthcare institutions to move dollars into the hands of patients and communities to pay for food and housing— improving health outcomes for those most at risk and reducing overall healthcare costs. Since 2018, THI has used our playbook to spur healthcare institutions to spend nearly $1B in healthcare dollars on food, housing and other basics. For example, we supported North Carolina to use Medicaid dollars to provide patients with groceries, rental assistance and other basics, keeping them out of the hospital and saving the state a net $1,020 per person per year. THI also advised a Fortune 25 insurance company on how to provide food and housing benefits for 22K high-risk patients (87% living on less than $20K a year) and to design an evaluation which found that those receiving higher benefits have lower healthcare costs. THI maintains a diversified revenue base which enables staff stability, long-term planning, and meaningful impact. ABOUT THE POSITION: The Health Initiative (THI) seeks a resourceful, detail-oriented, and flexible Program Associate who thrives in the fast-paced context of issue-based campaigns and/or start-up environments, has the ability to analyze and synthesize complex information, and is passionate about THI’s aim. The role is critical in achieving our mission by grounding our recommendations in clear and compelling research and analysis. THI organizes its work into ‘swim lanes’, cross-functional teams focused on mobilizing a given stakeholder to invest upstream in health. Current swim lanes include Federal, State and Health Plans. Program Associates will focus in one of these areas and support across swim lanes as needed. This team member has four primary functions: - Work closely with the swim lane leader to support the development of the strategy, approaches and tactics to mobilize stakeholders - Draft materials related to program content, e.g. meeting documents, reports - Conduct analyses related to swim lane, both proactively and reactively using a wide variety of data - Serve as the internal expert across the organization relevant to the swim lane, e.g. proactively scanning the external environment for updates and market trends, providing materials for THI colleagues in other functions such as Development. The successful candidate will be able to synthesize complex information quickly, have a strong grasp of the health and healthcare landscapes to be able to interpret data and research, and demonstrates solid analytic and communication skills in order to generate compelling, accurate materials and actionable insights. The position reports to the Senior Policy Director though as part of a small and nimble organization, the Program Associate will work collaboratively across the organization depending on needs and priorities. RESPONSIBILITIES: Defining Success for this Position: As noted above, a successful Program Associate will be able to serve as a first drafter and act as a source of truth for all materials related to the swim lane and demonstrate creativity and good judgement in recommending next steps and drafting materials to elicit action. Given the organization's dynamic nature, the responsibilities below are examples of how the Program Associate may execute those functions. Example Responsibilities: - Draft program content and communications (e.g., meeting prep) for swim lane (SL) - Work closely w/SL lead & Project Manager to develop strategy, approaches, tactics based on content knowledge - Proactively recommend ideas, content, and approaches to achieve goals - Understand key players, oversee relationship map, and make proactive recs. on how to manage key relationships - Lead day-to-day development of content to achieve SL goals/strategy w/ SL lead input and guidance - Serve as “source of truth” on current SL materials and a resource for internal expertise across org., including supporting SL content/updates (e.g., reports) for development, other swim lanes and/or operations - Work closely with Project Manager to identify key decisions or strategic approaches to elevate in meetings with team and leadership - Identify and leverage AI to support work (with understanding of appropriate uses and guardrails) · - When appropriate, represent content with external audiences - Conduct non-swim lane specific research requests as needed by the organization or other program analysis (no greater than 10%) - Complete background research on specific swim lane topics and provide a clear and accurate synthesis for dissemination to internal stakeholders or perhaps to a wider public audience - Proactively scan the environment to understand updates, context and market trends re THI’s past or current partners and institutions more broadly; synthesize findings for leadership - Identify, sort, and present data from a wide variety of sources in a format that allows for interpretation of and identification of trends - Discern and communicate clear next steps and recommendations from conversations and meetings - Reflect on existing content production systems to identify and test improvements As part of a small organization, the Program Associate will also engage other staff in fulfilling responsibilities. All team members at THI work collaboratively and across functions to deliver on our mission. Who We’re Looking For There are innumerable ways to learn, grow, and excel professionally. We respect this when we review applications and take a broad look at the experience of each applicant. We want to get to know you and the unique strengths you will bring to the work. This said, we are most likely to be interested in your candidacy if you can demonstrate the majority of the qualifications and experiences listed below. - Bachelor's degree required; master’s degree (MPH, MPP, MPA) preferred - Knowledge and understanding of healthcare institutions from at least 2+ years working in state or federal health policy or health plan - Three to five years’ experience working effectively on a team (preferably including at least two years outside an academic program) - Knowledge of health-related work/policy in drivers of health - Excellent literature search and review skills - Strong data collection, interpretation, and analysis skills with exceptional attention to detail - Strong written and oral communication skills - Strong research and development skills, including the ability to gather and synthesize large amounts of information from various sources - The ability to work independently and as a team member - A talent for prioritizing and managing multiple projects with short-, medium-, and long-term deadlines; ability to successfully meet deadlines consistently - Good judgment; ability to recognize and successfully navigate ambiguity in projects (e.g., clarifying questions, project scope) to successful resolution - Experience summarizing results in a written format for senior leadership - Ability to proactively advance program objectives by anticipating needs, identifying opportunities, and taking initiative to achieve results. - Ability to work in an environment that is fast-paced and sometimes ambiguous - Ability to learn and use new systems and technology - Problem-solving mentality; presents logical recommendations with an understanding of dependencies and adapts to new information or priorities - Commitment to and deep understand of the mission, vision, and values of THI and their impact on healthcare COMPENSATION AND BENEFITS THI offers a comprehensive benefits package. The salary for this position is $105,000. In addition to a competitive salary, THI also offers: - Full coverage of medical, dental, and vision insurance. - Generous 401K matching and parental leave. - Unlimited sustainable vacation and sick time. EQUAL OPPORTUNITY STATEMENT THI is an equal opportunity employer. We welcome and encourage all qualified applicants to apply.